Old Mill Surgery

Feedback

• An excellent practice

  5

  Submitted by Barbara Trevanion 14th June 2023

  I had a consultation with Dr Abbot yesterday about post op pain relief. She was immensely helpful. She made her points clearly, listened to my view and suggested a way forward that makes complete sense to me. I came off the phone feeling relieved, listened to and very pleased to be a patient in such a good practice. It isn’t the first time I have felt so pleased about the quality of response from the practice. I usually see Dr Schweigart and have great respect for his ability to have a professional discussion with me based on my concerns that leaves me feeling he is properly listening to me and thinking about my situation. I have never felt like ‘just another patient’. Always feel I am seen as an individual and my concerns are heard. I could go one about other GPS, the helpfulness of the pharmacy staff, the helpfulness of the reception staff. You are a great practice. Thank you.

• Reply from Old Mill Surgery

  Dear Barbara, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared and celebrated with Dr Abbott, Dr Schweigart and the wider team Thanks again David Practice Manager

• Excellent surgery!

  5

  Submitted by Marilyn Oliver 14th June 2023

  Have always found all Admin, Medical and Clinical staff very helpful and polite. Had cause to seek a face to face with a GP recently who I had not met before. Excellent help and he positively listened to my concerns - so important! Thank you all.

• Reply from Old Mill Surgery

  Dear Marilyn, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team Thanks again David Practice Manager

• They don't delay

  5

  Submitted by SEAN CHAMBERS 13th June 2023

  As I have gotten older means I've visited the Surgery abit more than I used to. The Doctors seem to refer you instantly if they think you need to be seen by a Consultant also they have a very good bedside manner which goes a long way. If a problem persists they do seem to take ownership of the issue.

• Reply from Old Mill Surgery

  Dear Sean, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team Best wishes David Practice Manager

• Poor call backs

  1

  Submitted by Anonymous 1st June 2023

  The surgery operates a call back system but unfortunately it isn’t up to par. I carry my mobile everywhere awaiting the call but they either don’t ring and cancel the appointment, they ring the wrong number and put an angry message on my record or hang up just when I answer. A very poor service.

• Reply from Old Mill Surgery

  Dear Patient, Thank you for taking the time to write a review and the feedback provided. I'm sorry to read that you have not had a positive experience, this is not in keeping with the service levels we look to provide and not the feedback we usually receive. I would like to hear more about your experience to better understand where improvements might be made. Please contact me at the practice or via email, oldmill.millgates@nhs.net. David Leigh - Practice Manager

• Paramedic Ian is fantastic!

  5

  Submitted by Vanessa Isaacson 18th May 2023

  My daughter and I were both ill. Called the surgery at 8am, and they set up a call back in the morning from the paramedic. Ian called at 8.45am offering an appointment to see him. He was fantastic with my daughter. Very thorough, puts you at ease and explains everything. Old Mill Surgery are lucky to have Ian! Thank you for your time and hard work.

• Reply from Old Mill Surgery

  Dear Vanessa, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with Ian and the wider team Thanks again David Practice Manager

• Everyone was extremely helpful and efficient

  5

  Submitted by Ann Symonds 5th May 2023

  I phoned at 08:15to ask for a call from a Doctor. Within half an hour a paramedic phoned and arranged to see me 1.5hours later. The receptionist was helpful and relaxed although busy. He paramedic was professional and friendly and super helpful. I also saw a Doctor as part of the appt. I was then given blood tests and some medication. I couldn’t have had better service.

• Reply from Old Mill Surgery

  Dear Ann, Thank you for taking the time to write a review and your lovely feedback. It was great to read about the service level received from all team members. I will ensure your feedback is shared and celebrated with the team. Kindest regards David Practice Manager

• Excellent Service

  5

  Submitted by Susan Hill 28th April 2023

  Agreed time for phone call with Dr met. A sensitive, sensible and positive discussion with good advice. All given with humour and understanding. I couldn’t have asked for more.

• Reply from Old Mill Surgery

  Dear Susan, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team Thanks again David Practice Manager

• Shingles

  5

  Submitted by Thenisa Parke 21st April 2023

  14th April I developed shingles, confirmed by a GP where I am an administrator. I rang The Mill as my go to surgery who promptly arranged for medication, also for top up pain relief 19th. I rang today 21st requesting a sick certificate for next week as still very uncomfortable. Nasty condition. ALL the ladies I have spoken to have been really helpful and courteous. My husband and I transferred to your surgery last summer from Heathgate, the best decision. I thankyou all so very much for your care to us both xxx

• Reply from Old Mill Surgery

  Dear Thenisa, Thank you for taking the time to write a review and your lovely feedback. It was great to read that you received the help you required and I hope you have recovered now. I will make sure your feedback is shared and celebrated with the team. Thank you again David Practice Manager

• Paramedic Ian is absolutely amazing

  5

  Submitted by Anonymous 18th April 2023

  Over the last few months with the winter viruses and sickness bugs I’ve had to call for appointments for my children. Sometimes you worry and your more conscious as you don’t want to burden the already stretched NHS (also work within the NHS), however on every occasion I was reassured by Ian that I’d done the right thing. He has a fantastic manner and make the children and parents feel at ease. Ian you truly are deserving of any acknowledgement you get. Thank you for your time, patience and hard work.

• Reply from Old Mill Surgery

  Dear Patient Thank you for taking the time to write a review and your lovely feedback. I have passed your kind words on to Ian and shared with the team Thanks once again David - Practice Manager

• Helpful reception on very busy day

  5

  Submitted by Helen Cooter 12th April 2023

  I was given a consultation with paramedic Ian even though the surgery was very full post Easter break. Ian was thorough and helpful.

• Reply from Old Mill Surgery

  Dear Helen Thank you for taking the time to write a review and your lovely feedback. I have passed your kind words on to Ian and shared with the wider team Thanks once again David - Practice Manager