Old Mill Surgery

Feedback

• Very polite receptionists

  5

  Submitted by Anonymous 3rd April 2024

  Had a few concerns which led to tests and scans and also the lovely ladies on the front desk calming me down when I was a bit worried. Thank you

  
  
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• Hannah from Mind

  5

  Submitted by Anonymous 3rd April 2024

  Hannah (The recovery worker from MIND) is an absolute superstar together with her colleague MH Nurse Adam. She is so kind, understanding, gentle and I look forward to seeing her. It is great to be able to discuss my MH difficulties with such a lovely lady and with a much longer appointment than with a GP. We have made plans to help moving forward and she has printed off a workbook, shared other services and referred me for extra support such as Well-being. I have recommended her to many others as she is so lovely and I am very grateful for her kindness. A huge thank you to Hannah and to Old Mill for providing her services, it has made such a difference to my mental health :)

  
  
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• Fantastic care!

  5

  Submitted by Anonymous 28th March 2024

  Thank you to Poringland surgery for managing to get me seen on the same day. Paramedic Ian was amazing with his knowledge and especially his excellent manner. He really took care of me and gave me the reassurance I needed. Thank you!

  
  
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• Really kind and understanding

  5

  Submitted by charmaine 7th March 2024

  I was so worried and continued to put off this appointment, but the receptionist (Hannah) was so kind and understanding she got me in on the same day. Affter seeing an equally lovely Dr (Maleki) I am now hopefully on the right track to get help. I am very appreciative of the help.

  
  
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• Old Mill & Millgates Medical Practise

  5

  Submitted by Keith Leeks 6th March 2024

  I have been with this practise for over 40 years and it has always been excellent. I am not normally minded to post reviews as everyone is seeking them but in this case I feel I must make an exception . Over the past year I have had the need to visit the practise more often than usual (getting older!!) Without exception every interaction with the practise teams at both surgeries has been pleasant , helpful and totally profession with good advice received and timely access to the services required . There is much negative comment about the NHS these days but this practise appears to be a notable exception- it is a shining star! Thank you

  
  
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• Minus stars

  1

  Submitted by Collected by Healthwatch Norfolk staff 1st March 2024

  I was supposed to have a prescription sent over from the hospital which wasn't sent. I was told the GP couldn't prescribe what I needed as it was a hospital prescription. I wasn't given a proper explanation and was spoken to abruptly. I eventually was given something else instead which I couldn't use because it was dangerous with another condition I have. It took over two weeks to get what I needed and it was very confusing.

• Reply from Old Mill Surgery

  Dear Patient, Thank you for taking the time to provide a review and the feedback provided. I'm sorry to read that you have not had a positive experience, this is not in keeping with the service levels we look to provide and not the feedback we usually receive. It would appear in this case that the issue has been created by communications between the hospital and the practice. There are certain medications that cannot be prescribed in primary care, and it appears the team have done their best to resolve the issue with the information available, though this would have meant contact would have had to be made with the hospital to seek clarification and a suggested alternative. I would like to hear more about your experience to better understand your concerns. Please contact me at the practice or via email, nwicb.oldmill.millgates@nhs.net. David Leigh - Practice Manager

• Very quick to get me help

  5

  Submitted by Collected by Healthwatch Norfolk staff 1st March 2024

  I went in with a rash, they consulted with the hospital and got me an appointment there two days later. Very quick.

  
  
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• Thank you Reception Team

  5

  Submitted by Anonymous 22nd February 2024

  The Reception Team are so kind, helpful and work magic at helping with making appointments. Jamie in particular deserves a special Mention for going above and beyond with helping with queries and problems. She helps me to book appointments, passes on any worries, rings me if there is a problem and offers a suggestion such as ‘your GP you need to ask a question to is off today would you like me to book you in to speak to someone else today?’ Amazing thank you

  
  
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• always so helpful and polite

  5

  Submitted by Anonymous 12th February 2024

  I just have to say that in the past few years i have been registered with the surgery i have had a brilliant service, from the receptionists to the medical staff and also the dispensary. Always seen if needed and always by the most caring staff.

• Reply from Old Mill Surgery

  Dear Patient, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team Best wishes David Practice Manager

• Always helpful

  5

  Submitted by Julie Smith 27th December 2023

  I have been a patient with the surgery for nearly 20years and I have always been extremely happy. Each and every member of the team have been very caring and professional. The last few years have been tough for the NHS, but the surgery have always provided the best advice and care.

• Reply from Old Mill Surgery

  Dear Julie, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team Best wishes David Practice Manager