Old Mill Surgery

Feedback

• Caring service

  5

  Submitted by Emma Pettit 26th October 2023

  I have had a few medical issues recurrently - nothing major but just a result of being run down. On every occasion I have received a same day telephone consultation. Reception staff are alway polite and I feel listened to and have received excellent treatment from the medical team. I am very thankful to be registered with Old Mill Surgery.

  
  
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• Cheerful and efficient

  5

  Submitted by Dave Allan 24th October 2023

  In on time, bloods taken first time, with a smiling ‘have a nice day’ at the end,

• Reply from Old Mill Surgery

  Dear Dave, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team. Best wishes David Practice Manager

• Caring and helpful

  5

  Submitted by Hannah Briggs 29th September 2023

  All the staff I have encountered have been kind, caring and helpful. I have had excellent experiences of both telephone and in-person appointments. Dr Cramer was lovely and nothing felt rushed or dismissed. The receptionists have been polite, respectful and kind when asking what the appointment is for. I think we are really lucky to have the 8am daily appointment service - I have always been able to see a Doctor or Nurse practitioner when needed. Thank you to all the staff.

• Reply from Old Mill Surgery

  Dear Hannah, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with Dr Cramer and the team Best wishes David Practice Manager

• Brilliant Surgery

  5

  Submitted by Anonymous 28th September 2023

  This surgery have been brilliant for me, my husband and little boy. I had severe health anxiety last year and Dr Prentice was absolutely amazing. She gave me so much of her time and was so reassuring and patient with me. The whole team were very understanding, even the receptionists were considerate of my anxieties when dealing with my appointments and follow ups. My husband has also received excellent care, as has my little boy, always being contacted and/or seen on the day of calling. I work as a nurse at another local surgery and appreciate the pressures they are under and manage exceptionally well We feel very grateful to be with this surgery and they certainly deserve 5 stars.

• Reply from Old Mill Surgery

  Dear Patient, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with Dr Prentice and the team Best wishes David Practice Manager

• Always left feeling deflated

  1

  Submitted by Anonymous 27th September 2023

  After today I have decided to leave the practice. Every experience I have here just leaves me feeling deflated and worse than before. Rude and unwelcoming reception staff, horrible 8 o'clock lottery greeted with sighs and huffs, and if you're otherwise considered healthy (basically under the age of 40) they'll be a last priority. I feel like my symptoms and healthcare are never taken seriously because of my age. I haven't had a good experience at the practice for a few years now but unfortunately the last few times i am made to feel like a burden and for a place that is supposed to prioritise healthcare, I feel you do nothing but (unless over the age of 40).

• Reply from Old Mill Surgery

  Dear Patient, Thank you for taking the time to write a review and the feedback provided. I'm sorry to read that you have not had a positive experience, this is not in keeping with the service levels we look to provide and not the feedback we usually receive. I would like to hear more about your experience to better understand your concerns. Please contact me at the practice or via email, oldmill.millgates@nhs.net. David Leigh - Practice Manager

• Same day appointment

  5

  Submitted by Mandy 22nd September 2023

  I emailed some photos through to the surgery and got to see a paramedic same day. I was very impressed with the speed of response and the advice given.

• Reply from Old Mill Surgery

  Dear Mandy, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team Best wishes David Practice Manager

• Thank you

  5

  Submitted by Ashlea Reuben 21st September 2023

  Thank you so much for everything. The staff are very supportive, professional and kind. As a regular patient I am treated so well thank you so much ☺️

• Reply from Old Mill Surgery

  Dear Ashlea, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team. Best wishes David Practice Manager

• Always feel looked after

  5

  Submitted by Amanda Patterson 20th September 2023

  My whole family (aged 8-45) use the surgery and have always been pleased. Feel safe and looked after. Never feel rushed and always cared for. They go out of their way to help when it’s urgent, when we need paperwork (the eldest has multiple disabilities) and they listen and take time for all of us. They explain what is going to happen when and all staff are helpful, from reception to GP or paramedic. we’ve always managed to speak or see someone when we need to and the staff really try their best to help fully each time. So lucky they’re out local surgery and we chose them other the other practice in the village.

• Reply from Old Mill Surgery

  Dear Amanda, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team Best wishes David Practice Manager

• Disappointing outcome of request

  4

  Submitted by Anonymous 17th September 2023

  The Dr's and staff are fantastic, however I have recently been disappointed by a request made at the surgery. I am scheduled to do a cycle event in Italy at the end of September and require a medical certificate to confirm that my ECG and BP readings are normal which allows me to enter (this is a requirement in Italy). Old Mill Poringland carried out the ECG and BP test, each was recorded as normal and I was advised to leave the form for the Dr to sign. I confirmed I was happy to pay the fee required for it to be signed. I was subsequently contacted to advise the Dr could not do this as it is considered private work. I am not able to find a private Dr who has access to my medical records or who can provide an ECG or BP test and I feel my own Dr is best placed to provide simple confirmation that my results were normal when tested at the beginning of September, which is all that is required

  
  
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• Excellent

  5

  Submitted by Anonymous 1st September 2023

  All the staff at this surgery and the service they provide is always outstanding - thank you.

• Reply from Old Mill Surgery

  Dear Patient, Thank you for taking the time to write a review and your lovely feedback. I will make sure it is shared with the team Best wishes David Practice Manager