Orchard Surgery
Telephone: 01362693029
Website: www.orchardsurgerydereham.co.uk
Feedback
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The care I've received is great
26th October 2017Also when my mum had cancer, they were very empathetic. Only issues relate to waiting times for appointments unsurprisingly. I go in to the surgery at 8am to book mine, but this is not possible for most people who work full time.
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GP has been excellent
26th October 2017My GP has been excellent. Referred me to the Wellbeing service. On review, the wellbeing service was not very accessible for me, so my GP recommended CBT and found something online for me (The Mind Gym). She also told me I could get books on prescription, and I managed to find the book to go with online CBT at my local library which has been very helpful.
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Care is good, when you get in
24th October 2017Waiting nearly 6 weeks for an appointment with my own GP. I know they're busy but 6 weeks is ridiculous, you can get a hospital appointment quicker. Having said that, the care is good when you get in.
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Caring
24th October 2017They're just good. They always keep some appointments spare for emergencies if you are desperate. They are caring.
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Very thorough
24th October 2017I have never felt like I was a problem, they are very thorough. I like that they take time to care for you. I don't mind waiting a while because the doctors are doing a thorough job with each patient.
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Can't fault!
24th October 2017I can't fault and I can't complain. Waiting time can be long, but if it's an emergency they will manage to get you seen.
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Overall the surgery is good
24th October 2017But you often have to wait a while for appointments. I recently came out of hospital with a drip and wounds, a nurse from the hospital would visit me to change the dressing and sort out the drip. The nurse no longer came to visit and told me that I need to book an appointment with the GP so they can change the dressings and ensure healing, and that I should do this within two days. When I called the surgery, there were no appointments for 10 days. I complained to the practice manager about this and they eventually got me seen within three days. I shouldn't have had to complain.
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Very good GP
17th October 2017I always got appointments when I needed to be seen. The odd occasion I had to wait but not for too long. Very good GP. I only changed practice because I moved house.
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Always seen
17th October 2017I just think it's a good surgery, doctors and nurses are alright. Always seen. Recently had my blood pressure checked and everything was fine.
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Appointments hard to come by
5th October 2017It is sometimes hard to get appointments at this surgery.
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