Orchard Surgery

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• Doctors surgery service

  5

  Submitted by Anonymous 7th November 2022

  After a short wait in a call queue I was able to speak directly to a receptionist. They were really lovely and helpful and managed to get me an appointment for my baby that morning. The doctor who saw me (doctor Amaya?) was so lovely and put my mind at ease when I was worrying about my child being poorly. She was kind and caring and did everything she could to make my baby smile. Thank you so much. Everyone who I spoke to was so positive and helpful particularly considering the pressure the nhs are under at the moment. Thank you for everything you do.

  
  
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• All in all they are just great

  5

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I think the surgery is fine - they're good. It is a regular thing I come for every 4 weeks, I usually book the next appointment when I am here. All in all they are just great.

  
  
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• Generally very happy

  5

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I think they are very good - kind. I saw a nurse today. Phoning for an appointment is difficult, on-line works but I prefer to speak to a person. Generally I am very happy with the service.

  
  
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• Very good here

  4

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I don't have a problem, they are very good here. Just being able to see a Dr is impossible. But when you do they are very good. Reception are very good and helpful. The nurses are all good, I see them regularly. They just haven't got the manpower. I'd get more Drs - if people could see a Dr it would be nice

  
  
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• Just lately it has been very good

  5

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  Previously it has been a bit of a struggle but just lately it has been very good. Since I have been seeing Dr P and the nurses here it has always been fine. I thanked the Dr today for helping me out I am very happy here.

  
  
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• Absolutely fabulous

  5

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  The Dr and reception here have been brilliant, absolutely fabulous. I phoned up this morning and they said to come straight down, they helped me with some paperwork that needed doing and let me go into an isolation room so people were not looking at me as I was a bit upset. I was then seen by a Dr this morning I have a smile now they are just incredible.

  
  
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• You have to look out for yourself

  4

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I saw Dr P today, he is very good with me, this is the 2nd time and he wants to see me again next month. Things changed in lockdown, to being not so good. You have to look out for yourself. I looked and remembered I needed a medicine review and I got one. I think they are getting back to normal now.

  
  
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• Delighted to be looked after here

  5

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I would give them 6 out of 5 stars, I am well chuffed. Delighted to be looked after here. Both this surgery and the Norfolk and Norwich University Hospital you cannot complain about. I really can't understand what people complain about I have been treated like royalty by the NHS.

  
  
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• Gone downhill

  2

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I just want to say first off the reception girls are all really lovely. But you can't see a Dr, I think the surgery has gone downhill. I see a nurse for my warfarin and they are brilliant. It all changed before the pandemic, it used to be so good here but your just can't see anyone. There are times when you just want to talk something over with a Dr and you can't. They say they're too busy but they can talk on the phone but not see someone.

  
  
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• Excellent service

  5

  Submitted by collected by Healthwatch Norfolk staff 3rd November 2022

  I came in today for a blood test and I mentioned that I needed a flu vaccine, so they went and got it and I had it done then and there. Excellent service.

• Reply from Orchard Surgery

  Thank you for your comment. I am glad we were able to give your flu vaccine whilst already in the surgery.