Orchard Surgery

Feedback

• Working alongside Orchard

  5

  Submitted by Francesca Vecchio 14th April 2023

  I have worked alongside the Orchard surgery team for a good few years now and they are truly some of the most amazing people I have got to know. The doctors and nurses have amazing knowledge and always willing to teach me on the way! Always offering amazing support and care to service users. It’s been a pleasure to work alongside you all. Nothing is ever too big or small always on hand to help. Big thank you to Cat, Dr.Santosh, Ellie and all the lovely ladies on reception!

  
  
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• Checking on medication dosage

  4

  Submitted by Anonymous 12th April 2023

  Wanting to double check dosage on a new prescription, spoke to Jacinta. She was a joy to speak to, she took her time explaining to me and I didn’t feel as if I was imposing on her time at all.

• Reply from Orchard Surgery

  Thank you for your positive feedback. This has been shared with the team.

• All the help in the world

  5

  Submitted by Collected by Healthwatch Norfolk staff 6th April 2023

  We have had all the help in the world. Can't thank you enough for all you have done. All staff so friendly and helpful.

• Reply from Orchard Surgery

  Thank you for your lovely feedback. The team really appreciate it.

• Professional and genuinely caring service

  5

  Submitted by Anonymous 3rd April 2023

  I have stopped taking one of my medication and no one has asked why until today. I received a call from the pharmacist for medication review. I felt like I was being listened to and I wasn’t rushed. She spent time explaining everything in detail so I got an education too! Outstanding level of service. Like the good old days. If I remembered correctly, her name is Jacintha. She's a credit to the surgery.

• Reply from Orchard Surgery

  Thank you for your lovely feedback. This has been shared with the team.

• Wonderful service

  5

  Submitted by Anonymous 3rd April 2023

  Surgery had called me to book an appointment. Due to work commitments I always find it difficult to schedule an appt however I was informed that the surgery was open for appts on a Saturday morning which was music to my ears! When I arrived the receptionist knew who I was and then I was seen straight away. Nurse was very knowledgeable and efficient. The availability of a Saturday appt is extremely well received and there was nothing more the surgery could have done to improve my experience - keep up the good work.

• Reply from Orchard Surgery

  Thank you for your positive feedback. We are reviewing our hours to make them more accessible for patients who are working.

• Fast turnaround for urgent prescription

  5

  Submitted by Chris Beal 30th March 2023

  I rang Orchard Surgery and explained to the receptionist that I was flying out to Berlin in a couple of days and I had forgotten to order my repeat prescription for painkillers. She was very helpful and she would treat it as urgent and pass my message through to the prescription department straight away. Within about an hour I received a text message from Cat, the prescription department manager to say she had sorted my prescription out and authorised Tesco pharmacy, Dereham to package up my prescription. By the time I got to Tesco, my prescription was ready. I am so impressed and very pleased with the patient care shown by Orchard Surgery, Dereham and also the great teamwork between themselves and Tesco pharmacy.

• Reply from Orchard Surgery

  Thank you for taking the time to leave such lovely feedback. The team much appreciate it.

• Online appointment form

  5

  Submitted by Anonymous 30th March 2023

  As somebody who is going a bit deaf it is nice that there is an online booking system as an alternative to using the telephone. It works well and follow up replies to queries and been impressively swift.

• Reply from Orchard Surgery

  Thank you for taking the time to leave such lovely feedback. We are so pleased that you find the online forms so useful.

• Telephone call with GP today

  5

  Submitted by Anonymous 29th March 2023

  I called Orchard at 8am and got a telephone appointment to speak to a dr. The dr called me and was so kind and helpful to my situation. She really did listen to me and support me I cannot thank Orchard surgery and the drs enough as always 5 star care given to me. Thank you!

• Reply from Orchard Surgery

  Thank you for taking the time to leave such lovely feedback. The team really appreciate it.

• Cleo on reception.

  5

  Submitted by Billie rush 24th March 2023

  I have been having an ongoing battle with getting the right support and help for my daughter. This past week cleo has rang me everyday with updates, chased the duty doctor and made me feel heard.i honestly can not thank cleo enough. She has helped me so much this past week and after hearing from the doc today she has potentially saved my daughter being hospitalalized. All thanks to cleo! Not just a receptionist!

• Reply from Orchard Surgery

  Thank you for taking the time to leave lovely feedback. So glad we were able to help your daughter.

• Clio, Sarah and Dr Santosh

  5

  Submitted by Anonymous 23rd March 2023

  So helpful! Can’t thank you enough for the help my boyfriend and I received today! He was in a bad way and the team managed to get him seen to and sorted him out! It has meant so much knowing your all so supportive! Thank you

• Reply from Orchard Surgery

  Thank you for taking the time to leave such lovely feedback.So glad that we were able to help your boyfriend.