Orchard Surgery

Feedback

• Got an appointment easily

  5

  Submitted by collected by Healthwatch Norfolk staff 26th April 2023

  I have been seen on time today, and I got my appointment easily. The staff here are very good, my experience has been ok.

  
  
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• Always accommodated our requests

  5

  Submitted by collected by Healthwatch Norfolk staff 25th April 2023

  The receptionist Ayesha is amazing at her job. Both myself and my mum have had contact with Ayesha for appointments and information. Ayesha has always accommodated our requests efficiently and have been most helpful. Mum and I are very appreciative of the support she has given us. Ayesha thank you so much you really are an asset to Orchard Surgery.

• Reply from Orchard Surgery

  Thank you for your feedback. The team really do appreciate it.

• This was a gold standard experience

  5

  Submitted by Harry McLean 20th April 2023

  I am humbled by the level of service I have received from the practice. Regrettably, I am asked to avoid names and dates and not make mention of the Doctor in question who gave unparalleled service and deserves personal recognition. I was treated over the period of several weeks with empathy, compassion and understanding, with the Doctor taking "ownership" of the issue. I cannot thank her enough for offering a lifeline after six years of previously dismissive platitudes. This is general practice at its best.

• Reply from Orchard Surgery

  Thank you for taking the time to leave such a positive comment. The Doctor concerned and the whole team much appreciate it.

• Excellent advice and service

  5

  Submitted by Anonymous 19th April 2023

  I had my blood pressure check, Tracy was so professional and helpful. Excellent advice and service. Thank you Tracy

• Reply from Orchard Surgery

  Thank you for your comments. Much appreciated

• Change in medication.

  5

  Submitted by Anonymous 18th April 2023

  The advice/explination given was very informative and reassuring. Along with listening to concerns I raised about the recommended changes.

• Reply from Orchard Surgery

  Thank you for taking the time to leave positive feedback. Much appreciated

• Brilliant service throughout.

  5

  Submitted by Anonymous 17th April 2023

  registered my newborn daughter online but the registration form wouldn’t open, receptionist rang and arranged for me to go in and fill the forms out as I had requested an appointment and they had her seen by a doctor within half an hour. All members of staff that I spoke with were really helpful and kind.

• Reply from Orchard Surgery

  Thank you for taking the time to leave feedback especially when you have a newborn baby. The team really appreciate it.

• Great friendly staff

  5

  Submitted by Anonymous 17th April 2023

  Needed to get my prescription sorted and ended up leaving a message. Someone got back to me very quickly and sorted my problem

• Reply from Orchard Surgery

  Thank you so much for taking the time to give us such positive feedback. Much appreciated.

• Outstanding!

  5

  Submitted by Naomi Clapham 17th April 2023

  I visited the surgery today for my HRT review, slightly dreading it if I am honest! I saw Dr. Green who was knowledgeable, funny, down to earth and most of all listened. I came out with not only a new prescription, but a huge smile on my face! i was a nurse for over 25 years and this sort of experience is hard to come by, but should very much be acknowledged. GP surgeries are taking a real bashing of late, unfoundedly in the case of Orchard Surgery. I also recently spoke with Jackie on reception last week who was so vey kind and helpful. We cannot fault our surgery.

• Reply from Orchard Surgery

  Thank you so much for your kind words. The team really appreciate it.

• Great communication

  5

  Submitted by Anonymous 15th April 2023

  Quick at responding

• Reply from Orchard Surgery

  Thank you for taking the time to leave positive feedback.

• Photos for GP to review

  5

  Submitted by Anonymous 14th April 2023

  I spoke to a very helpful lady called Stacey who sent me through a link to upload photos for GP to review. She was friendly and dealt with everything quickly for me.

• Reply from Orchard Surgery

  Thank you for taking the time to leave lovely feedback. The team very much appreciate it.