Orchard Surgery

Feedback

• Helpful & Friendly

  4

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  Nothing is ever perfect, in my opinion, but I think the staff here are very friendly. They are helpful when I come in and get care. Recently I have been able to actually come in and get treatment in-person, which is a big improvement.

  
  
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• Rude member of staff

  1

  Submitted by Anonymous 27th April 2023

  Can’t give it 0 so had to give one. The member of staff I spoke to is rude. I am considering changing surgery because of her disgusting attitude towards myself. I tried to politely challenge her on some information she tried to push onto me but she just got more rude. Please save yourself the insult of this clearly unhappy person and go somewhere where you are welcome and treated with respect.

  
  
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• Let down

  1

  Submitted by Anonymous 26th April 2023

  I was suffering symptoms of a UTI so was advised to hand in a sample. The results came back 2 days later that there was heavy mixed bacteria, and although my symptoms were still present, the surgery advised this was probably due to contamination only and to repeat the sample in a week. The following day, I resorted to calling 111 due to the pain I was suffering, who reviewed my results and said that even if there was contaminants in the sample, heavy mixed bacteria is suggestive of an infection, if not multiple. It was 111 who then prescribed me an extended course of antibiotics to treat potentially multiple infections. Working in a surgery myself, I was at the advantage of asking work colleagues for advice and they too suggested that my symptoms and results combined is heavily suggestive of an infection that shouldn’t be left untreated (especially due to the pain I was now in). They were appalled that I was left with no treatment or resolution for a week. This could’ve made my infection much worse if left. I was also disappointed that there was not one telephone call to me during this time - everything was sent by text and I was therefore not able to speak to a clinician about the issue at all. Luckily, 111 picked up on the problem and treated me in time.

  
  
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• Always helpful and polite

  5

  Submitted by collected by Healthwatch Norfolk staff 26th April 2023

  I have been a patient here for 30 years they are always helpful. Be polite to them and they are polite back there is no need to shout at someone when they are doing their job. I am very happy with the service here. It would be nice to see the same dr at least twice in a row.

  
  
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• It was really good today

  5

  Submitted by collected by Healthwatch Norfolk staff 26th April 2023

  We just came in for my baby's vaccines and it was all really good today.

  
  
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• Got an appointment easily

  5

  Submitted by collected by Healthwatch Norfolk staff 26th April 2023

  I have been seen on time today, and I got my appointment easily. The staff here are very good, my experience has been ok.

  
  
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• Always accommodated our requests

  5

  Submitted by collected by Healthwatch Norfolk staff 25th April 2023

  The receptionist Ayesha is amazing at her job. Both myself and my mum have had contact with Ayesha for appointments and information. Ayesha has always accommodated our requests efficiently and have been most helpful. Mum and I are very appreciative of the support she has given us. Ayesha thank you so much you really are an asset to Orchard Surgery.

• Reply from Orchard Surgery

  Thank you for your feedback. The team really do appreciate it.

• This was a gold standard experience

  5

  Submitted by Harry McLean 20th April 2023

  I am humbled by the level of service I have received from the practice. Regrettably, I am asked to avoid names and dates and not make mention of the Doctor in question who gave unparalleled service and deserves personal recognition. I was treated over the period of several weeks with empathy, compassion and understanding, with the Doctor taking "ownership" of the issue. I cannot thank her enough for offering a lifeline after six years of previously dismissive platitudes. This is general practice at its best.

• Reply from Orchard Surgery

  Thank you for taking the time to leave such a positive comment. The Doctor concerned and the whole team much appreciate it.

• Excellent advice and service

  5

  Submitted by Anonymous 19th April 2023

  I had my blood pressure check, Tracy was so professional and helpful. Excellent advice and service. Thank you Tracy

• Reply from Orchard Surgery

  Thank you for your comments. Much appreciated

• Change in medication.

  5

  Submitted by Anonymous 18th April 2023

  The advice/explination given was very informative and reassuring. Along with listening to concerns I raised about the recommended changes.

• Reply from Orchard Surgery

  Thank you for taking the time to leave positive feedback. Much appreciated