Orchard Surgery

Feedback

• No complaints

  5

  Submitted by Collected by Healthwatch Norfolk staff 14th November 2022

  My husband and I can't fault it, if we need help we get it. My husband fell in town and I brought him around to the surgery and he was seen in minutes.

• Reply from Orchard Surgery

  Thank you for your positive feedback.

• First class

  5

  Submitted by Anonymous 9th November 2022

  Nowadays you hear such negative press about the GP Practices. As a bloke I don’t go the doctors much but Monday I was forced to go as couldn’t put it off any longer. It was late in the day and thought I might get fobbed off but I saw a Nurse Practitioner. She was amazing. I got a full examination, she booked me for scans and blood test, and sorted out a prescription then and there. What more can people expect. I got a first class service and didn’t need to see a doctor. I have nothing negative to say, only positives from this visit. Really chuffed!

• Reply from Orchard Surgery

  Thank you for taking the time to give us positive feedback. Our Nurse Practitioners are very experienced clinicians and I have passed the feedback to her.

• face to face with doctors

  2

  Submitted by Anonymous 8th November 2022

  I am a patient at Orvchardf Surgery in Dereham and its nigh on impossible to get an appointment face to face with a doctor. How can you send a photo of a pain ....

• Reply from Orchard Surgery

  I am sorry that you were unable to get an appointment with a Doctor. By giving as much detail as possible, we can arrange for you to see the most suitable person. We do have face to face appointments when required but often things can be diagnosed without the need to visit the surgery.

• Doctors surgery service

  5

  Submitted by Anonymous 7th November 2022

  After a short wait in a call queue I was able to speak directly to a receptionist. They were really lovely and helpful and managed to get me an appointment for my baby that morning. The doctor who saw me (doctor Amaya?) was so lovely and put my mind at ease when I was worrying about my child being poorly. She was kind and caring and did everything she could to make my baby smile. Thank you so much. Everyone who I spoke to was so positive and helpful particularly considering the pressure the nhs are under at the moment. Thank you for everything you do.

  
  
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• All in all they are just great

  5

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I think the surgery is fine - they're good. It is a regular thing I come for every 4 weeks, I usually book the next appointment when I am here. All in all they are just great.

  
  
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• Generally very happy

  5

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I think they are very good - kind. I saw a nurse today. Phoning for an appointment is difficult, on-line works but I prefer to speak to a person. Generally I am very happy with the service.

  
  
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• Very good here

  4

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I don't have a problem, they are very good here. Just being able to see a Dr is impossible. But when you do they are very good. Reception are very good and helpful. The nurses are all good, I see them regularly. They just haven't got the manpower. I'd get more Drs - if people could see a Dr it would be nice

  
  
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• Just lately it has been very good

  5

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  Previously it has been a bit of a struggle but just lately it has been very good. Since I have been seeing Dr P and the nurses here it has always been fine. I thanked the Dr today for helping me out I am very happy here.

  
  
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• Absolutely fabulous

  5

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  The Dr and reception here have been brilliant, absolutely fabulous. I phoned up this morning and they said to come straight down, they helped me with some paperwork that needed doing and let me go into an isolation room so people were not looking at me as I was a bit upset. I was then seen by a Dr this morning I have a smile now they are just incredible.

  
  
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• You have to look out for yourself

  4

  Submitted by collected by Healthwatch Norfolk staff 4th November 2022

  I saw Dr P today, he is very good with me, this is the 2nd time and he wants to see me again next month. Things changed in lockdown, to being not so good. You have to look out for yourself. I looked and remembered I needed a medicine review and I got one. I think they are getting back to normal now.

  
  
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