Orchard Surgery

Feedback

• Responsiveness

  2

  Submitted by Anonymous 3rd January 2024

  Almost always, when I call to speak to reception I have to wait almost an hour on the phone even when I'm only 8 in queue. Secondly, even the simplest of requests seem to be forgotten or denied without reason or with poor reason, i.e. asking for help from a nurse to do a blood draw. "sorry we can do that because you've chosen to go private" was the response? does that mean I can stop paying my NI? and funding the NHS? they dont seem to want to help me.

  
  
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• My Doctor is wonderful

  5

  Submitted by collected by Healthwatch Norfolk staff 23rd October 2023

  Very rarely do I ring up and not get what I need. People tend to call back quite quickly. My Doctor is wonderful. I do my prescriptions online and I am very happy with that. I am seeing a physio here for my knee and they are very good. People get back when I expect and when they say they will.

• Reply from Orchard Surgery

  Thank you for taking the time to give us very positive feedback.

• Very good staff

  5

  Submitted by collected by Healthwatch Norfolk staff 23rd October 2023

  It is easy to park here it is in the centre of town and there are very good staff. But I find it is too hot in reception with no windows open

• Reply from Orchard Surgery

  Thank you for taking the time to give us positive feedback. We do try and keep the waiting room at a comfortable temperature but please mention to receptionist and we can open a window if you feel its uncomfortable.

• quality of attention is consistently high

  4

  Submitted by collected by Healthwatch Norfolk staff 23rd October 2023

  Far more responsive and easy to deal with than one year ago. Quality of attention is consistently high in most cases. I do have concerns about onward referral pathways - in particular A+E who said I shouldn't have been sent there from here.

• Reply from Orchard Surgery

  Thank you for taking the time to give us positive feedback.

• Excellent service from all staff.

  5

  Submitted by Anonymous 8th October 2023

  Changed to this surgery having been unable to get an appointment with my previous surgery in person or on the phone for 2 1/2 years. I cannot fault the care I have been given from reception right through to the doctors. Nothing is too much trouble. Staff are always friendly and helpful. I happily recommend them to friends.

  
  
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• friendly, efficient and fast

  5

  Submitted by Anonymous 7th August 2023

  Friendly, efficient, and fast! Nothing could be improved.

  
  
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• excellent service

  4

  Submitted by Collected via Healthwatch Norfolk postbox 7th August 2023

  Excellent service; great improvement having been using this surgery for 25 years or so. Well done

  
  
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• friendly staff

  5

  Submitted by Anonymous 7th August 2023

  My eye screening appointment was on time and they have friendly staff

  
  
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• Very friendly

  5

  Submitted by Anonymous 26th July 2023

  Very friendly, helpful and efficient. Thank you!

  
  
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• quick and polite

  5

  Submitted by Diane 26th July 2023

  Quick and Polite

  
  
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