Parish Fields Practice

Feedback

• When you can see the doctor it's quite good

  3

  Submitted by Healthwatch Norfolk staff on behalf of patient 19th April 2024

  When you can see the doctor it's quite good. They will phone if they think I need to come in face to face. I'm not too happy, how can I describe a bad knee over the phone? It's usually not too long to wait which is alright. I would like to see the doctor, not a nurse, but the nurses I see are lovely.

• Reply from Parish Fields Practice

  Thank you very much for providing this feedback. We were delighted to hear that you are pleased with our Nursing Team. All patient requests for appointments, or patients seeking help for a medical issue are triaged by our clinical team, led by a Duty Doctor, to ensure that patients are seen by the most appropriate clinician.

• Appointments are hard to get

  2

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  Appointments are hard to get. The receptionists are pretty surly, you can see they're not listening, they're disinterested. When you do get to see a doctor, they're fine. The comms between here and the N&N is poor and irritating. There's been problems with prescriptions as the GP can't do repeats that were originally from the hospital. I've had to go back to the hospital and they're not efficient.

• Reply from Parish Fields Practice

  Thank you for providing this valuable feedback. We review all feedback carefully in order to constantly strive to further enhance patient experience. All of our staff are committed to providing the best possible levels of care for each patient, so we were very sorry to hear that you feel that you have not been listened to on occasions. Please let us know if the issues raised in your feedback are not addressed, or if we can be of any assistance to you in the future.

• It's slowly getting better

  2

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  I had a nurse appointment today which was very quick and very informative. However the online system is rubbish. You can't phone up as you're told to submit a form but then you can't do that as the form is closed. When we first joined last year we had a lot of problems getting appointments due to staff sickness. In the end I had to make a complaint as I had health conditions, after that my appointments were booked, a GP booked in the one I had today. It seems to slowly be getting better now.

• Reply from Parish Fields Practice

  Thank you for your feedback. We were pleased to hear that you were happy with the care received at your recent appointment at the Practice. We are working to make the online access via our website easier to use. Our appointment request form opens each weekday (excluding bank Holidays) at 6.00am. In the event that the form is not available, and you have an urgent matter to raise with the Practice during our opening hours, then please do telephone us and we will always do our best to help.

• Never had a problem

  5

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  I went online this morning and got an appointment today, they responded within the hour. I've never had a problem, nor my wife, we've found they're very good.

• Reply from Parish Fields Practice

  Thank you for taking the time to provide this feedback. We are delighted to hear that you are happy with the care provided by the Practice, and will ensure that your feedback is communicated to the Practice staff.

• Always get an appointment when needed

  5

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  I always get an appointment when I need one, either phone or face-to-face, whatever is needed and I book online. They call me if I'm due anything as I can struggle to keep track and take action to book things in myself. I don't think my records have transferred properly from out of county, I can only see my recent ones on the NHS App. This means I've had difficulty getting them to understand that I am diabetic even though my results come up as pre-diabetic, but when I spoke to them about it they sorted it out.

• Reply from Parish Fields Practice

  Thank you very much for taking the time to provide this much appreciated feedback. We look forward to being of continued service.

• You can't get an appointment

  1

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  I've not had an appointment recently as you can't get one. I'm here picking up my wife's results, she had an MRI and called to get an appointment but was told there was nothing for four weeks. The website is useless, the form's only available during office hours. It doesn't say whether the form's closed because it's out of hours or the appointments are full so you don't know whether to keep coming back to it and trying. I'm tech-savvy but trying to navigate the system is difficult. It's not clear how they've labelled the sections for where you should go on the website. When you do get through to an appointment it's ok-ish. Doctors in previous areas have actively acted like they care, they don't here, you're just a number. I had a reaction to the first Covid jab with stroke-like symptoms so I called the GP as you were advised to do to ask an opinion of whether it I should have the second jab. I told them I wouldn't sue or anything, I just wanted a medical opinion to make my decision from but they wouldn't give any comment or help which broke my faith in them. I know it was a difficult time and lots of things were unknown but if you can't get advice from your doctor then what are you supposed to do?

• Reply from Parish Fields Practice

  Thank you for taking the time to provide this feedback. We are very sorry to hear that you have experienced difficulties in obtaining an appointment. Our appointment request form on our website usually opens at 6am on weekdays (excluding Bank Holidays), and is available until 10.30am, unless the Practice is experiencing exceptionally high demand on that day. After 10.30am on weekdays, or, on days of exceptionally high demand, where the appointment request form is not available, if you have an urgent request then our telephone lines are open from 8.30am until 6.30pm.

• Always good service

  4

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  My appointment was fine, no complaints and I booked easily enough online. We always have good service.

• Reply from Parish Fields Practice

  Thank you for your much appreciated feedback. We are delighted to hear that you are happy with the service and care provide by the Practice.

• Generally ok

  5

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  It wasn't too bad in my appointment. The online forms are a bit tricky, it's hard to get your full information across so I was told to use the pharmacy but my problem needed a bit more than that so I filled the form in again and got an appointment. They're generally ok.

• Reply from Parish Fields Practice

  Thank you for your feedback. If you are ever having difficulties with the online forms on our website please do not hesitate to ask our staff for help.

• So far, so good

  4

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  I rang for this appointment and booked ahead for a blood test. My actual appointment was good. In general so far, so good.

• Reply from Parish Fields Practice

  Thank you for taking time to provide this feedback, which is much appreciated.

• Never able to get an appointment

  1

  Submitted by Anonymous 11th March 2024

  Absolutely the worst GP surgery I've encountered. Tried for weeks to contact for an antenatal clinic appointment (After the hospital turned me away to contact my GP). Form has been shut due to staff shortages for weeks, and phones not answered. Finally gave up and I'm trying a different GP surgery hoping someone is interested.

• Reply from Parish Fields Practice

  We are very sorry to hear of your recent experience. We would very much welcome the opportunity of discussing your feedback with you to ascertain how the Practice may help you in the future. If you would like to discuss further please contact us and ask for the Practice Manager.