Parish Fields Practice

Feedback

• Never had a problem

  5

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  I went online this morning and got an appointment today, they responded within the hour. I've never had a problem, nor my wife, we've found they're very good.

• Reply from Parish Fields Practice

  Thank you for taking the time to provide this feedback. We are delighted to hear that you are happy with the care provided by the Practice, and will ensure that your feedback is communicated to the Practice staff.

• Always get an appointment when needed

  5

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  I always get an appointment when I need one, either phone or face-to-face, whatever is needed and I book online. They call me if I'm due anything as I can struggle to keep track and take action to book things in myself. I don't think my records have transferred properly from out of county, I can only see my recent ones on the NHS App. This means I've had difficulty getting them to understand that I am diabetic even though my results come up as pre-diabetic, but when I spoke to them about it they sorted it out.

• Reply from Parish Fields Practice

  Thank you very much for taking the time to provide this much appreciated feedback. We look forward to being of continued service.

• You can't get an appointment

  1

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  I've not had an appointment recently as you can't get one. I'm here picking up my wife's results, she had an MRI and called to get an appointment but was told there was nothing for four weeks. The website is useless, the form's only available during office hours. It doesn't say whether the form's closed because it's out of hours or the appointments are full so you don't know whether to keep coming back to it and trying. I'm tech-savvy but trying to navigate the system is difficult. It's not clear how they've labelled the sections for where you should go on the website. When you do get through to an appointment it's ok-ish. Doctors in previous areas have actively acted like they care, they don't here, you're just a number. I had a reaction to the first Covid jab with stroke-like symptoms so I called the GP as you were advised to do to ask an opinion of whether it I should have the second jab. I told them I wouldn't sue or anything, I just wanted a medical opinion to make my decision from but they wouldn't give any comment or help which broke my faith in them. I know it was a difficult time and lots of things were unknown but if you can't get advice from your doctor then what are you supposed to do?

• Reply from Parish Fields Practice

  Thank you for taking the time to provide this feedback. We are very sorry to hear that you have experienced difficulties in obtaining an appointment. Our appointment request form on our website usually opens at 6am on weekdays (excluding Bank Holidays), and is available until 10.30am, unless the Practice is experiencing exceptionally high demand on that day. After 10.30am on weekdays, or, on days of exceptionally high demand, where the appointment request form is not available, if you have an urgent request then our telephone lines are open from 8.30am until 6.30pm.

• Always good service

  4

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  My appointment was fine, no complaints and I booked easily enough online. We always have good service.

• Reply from Parish Fields Practice

  Thank you for your much appreciated feedback. We are delighted to hear that you are happy with the service and care provide by the Practice.

• Generally ok

  5

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  It wasn't too bad in my appointment. The online forms are a bit tricky, it's hard to get your full information across so I was told to use the pharmacy but my problem needed a bit more than that so I filled the form in again and got an appointment. They're generally ok.

• Reply from Parish Fields Practice

  Thank you for your feedback. If you are ever having difficulties with the online forms on our website please do not hesitate to ask our staff for help.

• So far, so good

  4

  Submitted by Collected by Healthwatch Norfolk engagement team 9th April 2024

  I rang for this appointment and booked ahead for a blood test. My actual appointment was good. In general so far, so good.

• Reply from Parish Fields Practice

  Thank you for taking time to provide this feedback, which is much appreciated.

• Never able to get an appointment

  1

  Submitted by Anonymous 11th March 2024

  Absolutely the worst GP surgery I've encountered. Tried for weeks to contact for an antenatal clinic appointment (After the hospital turned me away to contact my GP). Form has been shut due to staff shortages for weeks, and phones not answered. Finally gave up and I'm trying a different GP surgery hoping someone is interested.

• Reply from Parish Fields Practice

  We are very sorry to hear of your recent experience. We would very much welcome the opportunity of discussing your feedback with you to ascertain how the Practice may help you in the future. If you would like to discuss further please contact us and ask for the Practice Manager.

• Website not user friendly

  3

  Submitted by Anonymous 27th February 2024

  I found it very difficult to locate the area to request a routine appointment. Ended up filling in wrong form!

• Reply from Parish Fields Practice

  Thank you for taking the time to provide this feedback We are sorry to hear that you had difficulty accessing the correct area of our website. If you need any help in the future with this please do not hesitate to contact us and a member of the Practice team will be happy to help.

• Staff helpful - system rubbish

  1

  Submitted by Anonymous 9th February 2024

  I have used the NHS app for some time now to order repeat prescription riptions, covid status for travel etc. to great effect. However, it now does not let me order repeat prescriptions so I have to travel a couple of miles to put in the paper version. I asked parish fields why this was so and they tried to fix to no avail. I have informed nhs technical of this. I was recommended by staff to use the parish fields Web site. I have never seen a more useless and non transparent website. Not easy to navigate and the things you want on the main page (book appointment etc) are buried many layers down. So many pop ups that you can't get rid of and no, nobody wants blasted cookies.

  
  
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• Online form is often withdrawn

  2

  Submitted by Anonymous 15th January 2024

  I have been trying to contact the surgery via their preferred method, their online form for over a week. Some days, for whole days it simply says "form unavailable" Day after day. It seems that when they don't want to be troubled with patients they simply switch it off, it's the digital equivalent of locking the doors and hiding. It probably makes their stats look better.

  
  
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