School Lane Surgery
Telephone: 01842 753115
Website: www.schoollanesurgery.co.uk
Feedback
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I'm happy with it at the moment
12th May 2025Everything at the moment is okay. I've been prescribed more tablets. I'm happy with it at the moment. The doctor helped this morning.
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It's not as good as it used to be
12th May 2025It's not as good as it used to be. I rang up a couple of weeks ago and I was very far back in the queue. I tried again and I was still far back. Once you get an appointment, you can't fault the staff. I cannot fault the surgery.
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A really good surgery
12th May 2025A really good surgery, really good doctors. It's just the phone thing, really. You have to wait. They will call you back but it's at their discretion. There is nothing wrong on the whole with the level of care. Also, the stairs. Today I had an appointment upstairs. I had to have help.
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I'm happy with the surgery
12th May 2025I'm happy with the surgery. You've got to get in early on the phone to get an appointment. You can press number 8 and the phone system will call you back. Sometimes they refer me to Bury or I can get a same day appointment. The level of care is good. You get informed of what's going on. With luck my appointments are downstairs.
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I wouldn't change surgeries
12th May 2025It's good. They're polite and efficient. If you have a problem they're always helpful, it's never too much of a chore. Sometimes you don't get past the triage but I'm not a doctor! No problems at all with the doctors themselves, I wouldn't change surgeries.
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Lovely doctors and nurses
31st March 2025I have my yearly diabetes check there and they came out and looked after my husband when he had Alzheimer's. There's some lovely doctors and nurses, I really like Doctor Overy.
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Good once seen but impossible to book non-urgent appointments
31st March 2025It's generally good service however booking appointments is challenging, booking non-urgent things is impossible, I've tried for four Mondays in a row. I get on exactly as the form opens at 11am (which is an odd time) and it says all the appointments are taken. I don't know what you're supposed to do? Once you're in it's a 5 but it has to be 3 stars because of this problem.
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Some helpful doctors but dislike new booking system
31st March 2025They've changed the way they book their appointments, you can be up to 50th in the call queue - I've even had a shower in the time I've been on hold before. There are a couple of really good doctors and I recently had good service from the new one but generally it's not up to standard. You used to be only able to book online, now it's phone only and online is for booking appointments ahead which can take up to six weeks.
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Called for same day appt for myself and my Mum. Got appt for myself and Dr call for my Mum same day.
25th February 2025Very helpful receptionist on phone registered both of us for triage, though booking details onto us wrong way round this was immediately rectified in call back confirming Appts and apologies given. Dr very thorough with a good empathetic manner to us both confirmed what I had suspected with infections and issued prompt RXs. Greeted by receptionists for booking in. Whilst waiting noticed a few patients actively berating staff over things that not their fault and a couple not taking the advice given and behaving in a very rude entitled manner - the staff sat through this and engaged in a thoroughly professional & polite manner
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Reply from School Lane Surgery
Thank you so much for your wonderful feedback and for giving us a five-star rating. We're delighted to hear that you and your mum had a positive experience with our reception team and doctors. We apologise that you had to witness the rude behavior of a small minority of patients during your visit. Please rest assured that we take such incidents very seriously and actively enforce our zero-tolerance policy to ensure a respectful environment for both patients and staff. Your understanding and kind words mean a lot to us, and we truly appreciate your support. We look forward to continuing to provide you with the best possible care. Regards M. Rolph Business Manager -
I am not listened to when I do talk to a doctor . I filled in the form to speak to someone and no one has contacted me at all . I feel like my problem is just being ignored over and over again
1st October 2024Not listened to at all been struggling with the same issue for over 2 years and still don’t know what’s wrong with me or had any help to stop it
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Reply from School Lane Surgery
Thank you for taking the time to share your feedback. We are very sorry to hear that you feel this way, as it is never our intention for any patient to feel unheard or ignored. We take all concerns seriously and strive to provide the best care possible to all patients. To better understand and address your situation, we kindly ask that you contact the surgery directly, so we can look into this matter further and ensure your concerns are addressed. We appreciate your patience and hope to resolve this with you as soon as possible. Regards M. Rolph Business Manager