School Lane Surgery

Feedback

• Brilliant

  5

  Submitted by Melanie Hill 21st September 2022

  Myself and husband recently moved and signed on at School Lane,nothing has been to much trouble any queries answered promptly I have medical issues which need lots of different meds and husband is on meds recently having a check up at the healthy living centre brilliant service really are on top of our conditions we would highly recommend them the ladies in reception always greet you with a friendly smile putting you at ease

• Reply from School Lane Surgery

  Thank you for your lovely feed back. Making our patients feel at ease makes us feel very happy in such a busy environment.

• Pretty efficient

  4

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  I find them pretty efficient and appointments run on time. I find the staff friendly and helpful. I phone for an appointment and the doctor phones back and sometimes they can prescribe something over the phone which saves a journey and time.

• Reply from School Lane Surgery

  Thank you for your positive feed back. We are so pleased out system works for you, this can be very helpful!

• Never had any issues

  5

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  I have never had any issues at this surgery. I don't have to come very often but when I do I have no problems getting an appointment and the staff are fine.

• Reply from School Lane Surgery

  Thank you for your polite and positive feedback. We are very pleased you do not have any problems getting an appointment, we work very hard to accommodate everyone as much as we can

• Always had a good reception from reception

  4

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  Always had a good reception from reception they are clear and concise. It can be a wait to see a Dr, up to 2 weeks. I have had phone appointments but I prefer face to face. When drugs are prescribed they are sent to Tesco and always there. I have been booked in for a med review next week which is good.

• Reply from School Lane Surgery

  Thank you very much for your positive feedback for our reception team, we will make sure they are aware of these lovely words

• Any concerns they act on it

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  I would say they are very helpful. They are quick with the children and if there are any concerns they act on it. I can't fault them. In my experience the kids and me are are treated really good.

• Reply from School Lane Surgery

  Thank you very much for your positive feedback, we work as hard as we can to be efficient.

• Staff Friendly and Helpful

  4

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  The quality of care is good and the staff are very friendly and helpful. We have been here a year and it is much better then my previous surgery. I do hate doing everything on the phone or online though. I wish you could just come in and make an appointment.

• Reply from School Lane Surgery

  Thank you for your feedback, we try to accommodate everyone as much as we can. We will pass your points to our management team

• Staff are all good

  4

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  I have not seen a Dr for donkey's years, I have COPD and have recently had a telephone call for my review, they are on the ball with that. The staff are all good, I am lucky I never need to come very often.

• Reply from School Lane Surgery

  Thank you for the positive feedback. We will inform our respiratory team of your positive words.

• Never had any problems

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  I have never had any problems, there are no troubles here.

• Reply from School Lane Surgery

  Thank you for positive feedback. we are very pleased you have no troubles when making contact to the surgery.

• We have been treated very well

  4

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  The treatment we have had has been good, we always get an appointment and have been treated very well. The Nursing team and Drs are all brilliant, I can't fault reception, they always listen.

• Reply from School Lane Surgery

  Thank you for the positive feedback. We will pass this on to the team.

• No complaints whatsoever

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  I love them, they're all really nice, happy and want to help me, the Drs, nurses and reception team. I feel you get out what you put in. I have no complaints whatsoever I can get an appointment when I want. I would say the form online is a little confusing, as in not too clear, but if you fill it in at 8am I think it is the same as calling at 8am

• Reply from School Lane Surgery

  Thank you for your positive feedback. We like to make sure we help everyone as much as we can and get the appointment required. We will pass the information regarding the website to our I.T Department