School Lane Surgery

Feedback

• Wonderful

  5

  Submitted by collected by Healthwatch Norfolk staff 22nd September 2022

  I just want to say they're wonderful!

• Reply from School Lane Surgery

  Thank you very much for your positive feedback. As a surgery even a little comment like this goes a long way. We work very hard to keep the positive feedback

• You get politeness and confidentiality

  5

  Submitted by collected by Healthwatch Norfolk staff 22nd September 2022

  I think they are very helpful, you get politeness and confidentiality. You feel really important, they try to fit in an appointment, if it is too far ahead they will try and fit you in with one sooner if you say. The staff attitude is all good, they really care, they ask how you are and that makes a difference.

• Reply from School Lane Surgery

  Thank you for your positive feedback. We are very strict on confidentiality and getting people appointments as soon as possible.

• Friendly and competent

  4

  Submitted by collected by Healthwatch Norfolk staff 22nd September 2022

  I think the surgery are friendly and competent. I feel like you never see the Dr, you ring up and say you want so and so and then you get tests but you don't see him. I go get blood tests at the healthy living centre, the care there is very good.

• Reply from School Lane Surgery

  Thank you very much for your feedback. we are very passionate about having a friendly caring team.

• A wonderful GP Practice

  5

  Submitted by Hayley 21st September 2022

  Hearing so much moaning about the NHS and GP appointment etc, however I cannot fault our GP practice. Even through the pandemic, appointments were available to those that really needed them, always been fantastic with my children, never had an issue with being able to speak to a GP, nursing staff fantastic and receptionists polite and do their upmost. All of this in a stressful environment.

• Reply from School Lane Surgery

  Thank you very much for such positive feed back. Through out the whole pandemic and even now we keep our standards high and offer the service our patients deserve.

• Feel looked after in the main

  4

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  In the main we feel looked after but I do feel the aftercare is missing I had an operation and no one has checked in on me since. Today was very good but it did take a months to get this appointment, but I am pleased with the service we received today. I think it has improved in the last 6 weeks. The reception staff have been really helpful lately. The website can be difficult to navigate. Sometime phone calls can be hard especially it the doctor does not have English as their first language. They sometimes talk so quickly you do not have time to ask questions.

• Reply from School Lane Surgery

  Thank you for your feedback. We will pass this on to the management team. We are pleased you are on the road to recovery.

• Brilliant

  5

  Submitted by Melanie Hill 21st September 2022

  Myself and husband recently moved and signed on at School Lane,nothing has been to much trouble any queries answered promptly I have medical issues which need lots of different meds and husband is on meds recently having a check up at the healthy living centre brilliant service really are on top of our conditions we would highly recommend them the ladies in reception always greet you with a friendly smile putting you at ease

• Reply from School Lane Surgery

  Thank you for your lovely feed back. Making our patients feel at ease makes us feel very happy in such a busy environment.

• Pretty efficient

  4

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  I find them pretty efficient and appointments run on time. I find the staff friendly and helpful. I phone for an appointment and the doctor phones back and sometimes they can prescribe something over the phone which saves a journey and time.

• Reply from School Lane Surgery

  Thank you for your positive feed back. We are so pleased out system works for you, this can be very helpful!

• Never had any issues

  5

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  I have never had any issues at this surgery. I don't have to come very often but when I do I have no problems getting an appointment and the staff are fine.

• Reply from School Lane Surgery

  Thank you for your polite and positive feedback. We are very pleased you do not have any problems getting an appointment, we work very hard to accommodate everyone as much as we can

• Always had a good reception from reception

  4

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  Always had a good reception from reception they are clear and concise. It can be a wait to see a Dr, up to 2 weeks. I have had phone appointments but I prefer face to face. When drugs are prescribed they are sent to Tesco and always there. I have been booked in for a med review next week which is good.

• Reply from School Lane Surgery

  Thank you very much for your positive feedback for our reception team, we will make sure they are aware of these lovely words

• Any concerns they act on it

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  I would say they are very helpful. They are quick with the children and if there are any concerns they act on it. I can't fault them. In my experience the kids and me are are treated really good.

• Reply from School Lane Surgery

  Thank you very much for your positive feedback, we work as hard as we can to be efficient.