School Lane Surgery

Feedback

• Great surgery

  5

  Submitted by Julie Driver 7th October 2022

  They listen, understand and give you time. Both doctors and nurses are fantastic.

• Reply from School Lane Surgery

  Thank you very much for your feedback. we will pass this on to the team.

• Nothing is a problem!

  5

  Submitted by collected by Healthwatch Norfolk staff 22nd September 2022

  The staff on reception and the phones are excellent, nothing is a problem! They are always good when you make contact. I've booked a flu jab while I was here and have already had a confirmation text. It is a two way thing though you get back how you treat people

• Reply from School Lane Surgery

  Good Afternoon Thank you for your positive feedback! we work very hard to give the service our patients deserve. we will try our best to help as much as we can.

• Trying to see a Dr is impossible

  4

  Submitted by collected by Healthwatch Norfolk staff 22nd September 2022

  Trying to get a Drs appointment is impossible. You ring up and on the odd occasion the Dr phones and has a consultation. Trying to see a Dr is impossible. I came for a blood test this morning. The staff have a very good attitude, but it can feel like trying to get through barbed wire to get in here

• Reply from School Lane Surgery

  we are very sorry you feel you feel like this . This is not an experience we wish our patients to have and encourage you to contact the practice to discuss further if you feel your problem has not been resolved.

• Wonderful

  5

  Submitted by collected by Healthwatch Norfolk staff 22nd September 2022

  I just want to say they're wonderful!

• Reply from School Lane Surgery

  Thank you very much for your positive feedback. As a surgery even a little comment like this goes a long way. We work very hard to keep the positive feedback

• You get politeness and confidentiality

  5

  Submitted by collected by Healthwatch Norfolk staff 22nd September 2022

  I think they are very helpful, you get politeness and confidentiality. You feel really important, they try to fit in an appointment, if it is too far ahead they will try and fit you in with one sooner if you say. The staff attitude is all good, they really care, they ask how you are and that makes a difference.

• Reply from School Lane Surgery

  Thank you for your positive feedback. We are very strict on confidentiality and getting people appointments as soon as possible.

• Friendly and competent

  4

  Submitted by collected by Healthwatch Norfolk staff 22nd September 2022

  I think the surgery are friendly and competent. I feel like you never see the Dr, you ring up and say you want so and so and then you get tests but you don't see him. I go get blood tests at the healthy living centre, the care there is very good.

• Reply from School Lane Surgery

  Thank you very much for your feedback. we are very passionate about having a friendly caring team.

• A wonderful GP Practice

  5

  Submitted by Hayley 21st September 2022

  Hearing so much moaning about the NHS and GP appointment etc, however I cannot fault our GP practice. Even through the pandemic, appointments were available to those that really needed them, always been fantastic with my children, never had an issue with being able to speak to a GP, nursing staff fantastic and receptionists polite and do their upmost. All of this in a stressful environment.

• Reply from School Lane Surgery

  Thank you very much for such positive feed back. Through out the whole pandemic and even now we keep our standards high and offer the service our patients deserve.

• Feel looked after in the main

  4

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  In the main we feel looked after but I do feel the aftercare is missing I had an operation and no one has checked in on me since. Today was very good but it did take a months to get this appointment, but I am pleased with the service we received today. I think it has improved in the last 6 weeks. The reception staff have been really helpful lately. The website can be difficult to navigate. Sometime phone calls can be hard especially it the doctor does not have English as their first language. They sometimes talk so quickly you do not have time to ask questions.

• Reply from School Lane Surgery

  Thank you for your feedback. We will pass this on to the management team. We are pleased you are on the road to recovery.

• Brilliant

  5

  Submitted by Melanie Hill 21st September 2022

  Myself and husband recently moved and signed on at School Lane,nothing has been to much trouble any queries answered promptly I have medical issues which need lots of different meds and husband is on meds recently having a check up at the healthy living centre brilliant service really are on top of our conditions we would highly recommend them the ladies in reception always greet you with a friendly smile putting you at ease

• Reply from School Lane Surgery

  Thank you for your lovely feed back. Making our patients feel at ease makes us feel very happy in such a busy environment.

• Pretty efficient

  4

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  I find them pretty efficient and appointments run on time. I find the staff friendly and helpful. I phone for an appointment and the doctor phones back and sometimes they can prescribe something over the phone which saves a journey and time.

• Reply from School Lane Surgery

  Thank you for your positive feed back. We are so pleased out system works for you, this can be very helpful!