School Lane Surgery

Feedback

• Staff Friendly and Helpful

  4

  Submitted by Collected by Healthwatch Norfolk staff 21st September 2022

  The quality of care is good and the staff are very friendly and helpful. We have been here a year and it is much better then my previous surgery. I do hate doing everything on the phone or online though. I wish you could just come in and make an appointment.

• Reply from School Lane Surgery

  Thank you for your feedback, we try to accommodate everyone as much as we can. We will pass your points to our management team

• Staff are all good

  4

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  I have not seen a Dr for donkey's years, I have COPD and have recently had a telephone call for my review, they are on the ball with that. The staff are all good, I am lucky I never need to come very often.

• Reply from School Lane Surgery

  Thank you for the positive feedback. We will inform our respiratory team of your positive words.

• Never had any problems

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  I have never had any problems, there are no troubles here.

• Reply from School Lane Surgery

  Thank you for positive feedback. we are very pleased you have no troubles when making contact to the surgery.

• We have been treated very well

  4

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  The treatment we have had has been good, we always get an appointment and have been treated very well. The Nursing team and Drs are all brilliant, I can't fault reception, they always listen.

• Reply from School Lane Surgery

  Thank you for the positive feedback. We will pass this on to the team.

• No complaints whatsoever

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  I love them, they're all really nice, happy and want to help me, the Drs, nurses and reception team. I feel you get out what you put in. I have no complaints whatsoever I can get an appointment when I want. I would say the form online is a little confusing, as in not too clear, but if you fill it in at 8am I think it is the same as calling at 8am

• Reply from School Lane Surgery

  Thank you for your positive feedback. We like to make sure we help everyone as much as we can and get the appointment required. We will pass the information regarding the website to our I.T Department

• Accommodating

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  They have always fitted us in when needed, I know we will be seen whenever we want to be - that is both for myself and my daughter. They are also very accommodating, I have a disability so I cannot go upstairs to the rooms there and they always come and see me downstairs.

• Reply from School Lane Surgery

  Thank you very much for your feedback. We like to accommodate everyone and their needs.

• The staff are all great

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  They contact me when needed, I don't have a long wait. I have no problems with the surgery, the staff are all great.

• Reply from School Lane Surgery

  Thank you for your feedback, we will make sure this is shared with the team!

• Feel cared for

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  I think everything is just fine - they are always very helpful, really nice and lovely. I feel cared for, my prescription is always there when I need it.

• Reply from School Lane Surgery

  Thank you for your positive feedback. We will pass this to the prescriptions team.

• Always found the service excellent

  4

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  The Drs are always available, it can take time to get through on the phones, maybe 5 minutes - but just pick the times you call. The nurses are all brilliant, very caring and reception are not bad, I have always found the service excellent - and I have been a patient for 24 years.

• Reply from School Lane Surgery

  Thank you very much for your kind words. We will pass this feedback to our team.

• They go the extra mile

  5

  Submitted by collected by Healthwatch Norfolk staff 21st September 2022

  The nurses are all lovely, every single one of them. The Drs are fine, they gave me what I needed - it is simple getting an appointment, they are always on time and a maximum of 5/10 minutes waiting. Reception are all brilliant, they go the extra mile.

• Reply from School Lane Surgery

  Thank you for your lovely feed back. we do try to keep our waiting time as low as possible.