I keep getting asked to 'pop a week's worth of BP results in through the website' :\ I can seen no way to do that. You hide your email, messaging does not accept attachments. Suggestions: ADD A BP FORM like you do for asthma or allow atachements on messages. :)
Any urgent query is dealt with on the day. We have dozens of same day appointments everyday. Unfortunately, we can't see everyone as quickly as they would like.
I need to order a repeat prscription
1
Submitted by Anonymous27th November 2023
I tried to order via the NHS app. The drugs I need to order are not available for reorder until 2024. I tried to access System Online - to make a request that the items are restored to reorder status - I could not log in, tried resetting my password, that did not work either - now locked out - Tried to send a message to the surgery - no idea where to do this as under prescriptions you are told to use System Online, Under messages you are told not to ask for anything clinical - so I have sent a message under the appointment request - which this clearly is not - An error has been made as the medication I require is thyroxine which I have been taking since 2000, and am required to request every 3 months - the system is saying cannot be reordered until March 2024! A bad experience
I'd like to start by saying that the staff, nurses and doctors have all been very friendly and polite, i have no issues with their professionalism.
I cam in for an assessment today, they said thy were happy to make the referrals but I was told that i should go use private insurance if i have it, when i asked if they could refer me anyway, they said i could just do it myself. i asked again for them to send it, which i think they said they would, but after leaving i got a text with a web link for a self referral, so now i have no idea if i have to do anything or not.
When i asked to leave some feedback, i was told that i should fill in a comment card, which i couldn't even fit half of this on.
minor issue comparatively..
My waiting area was upstairs, however the stairs are not clearly labelled, meaning i was wandering around trying to find these stairs for 5 minutes.
receptionists are behind a huge wall / desk situation, so are unable to see if people are lost / need help without having to lean over.
there was no drinking water available anywhere i could see (again maybe it's a signage issue), surely this is a basic thing?
Submitted by Collected by a Healthwatch Norfolk member of staff14th June 2023
If I was rating this just on my doctor it would be 5 stars. Dr Greenwood is compassionate, he listens to you and doesn't fob you off. Even though he is young he feels like an old school doctor, a pillar of the community. The reception team are generally okay they can be a bit hit and miss and I don't like the idea of this cohort list of people who miss appointments, it feels a bit degrading. I always like to see the same GP and normally do. It is sometimes hard to get a same day appointment, you normally have to wait a week or two.
Yet again I have failed to navigate the website for St Stephen's gate. I have run out of a medication. Yesterday I tried to reorder and the items I require were not on the repeat list. This morning I have spoken to a very helpful person - they do not take requests for medication by phone - I made a general enquiry as to why I could not reorder and how to get the items added - I was given my Systmonline sign on and will try that - but if the items are not on the repeat list not sure that will help - I returned to the St Stephens website and can no longer see my medication - the helpful person assured me that the items are there to reorder! - My background is IT - I have never seen such a convoluted method of communicating our prescription needs. This is not the first time I have given this feedback - nothing changes - how less IT confident people manage I have no idea!. The person I spoke to has kindly said she will raise a task - whatever that means! - so I will wait patiently
Saw Maxine on Tuesday for a same day appt and what an absolutely remarkable individual she is a n absolute credit to your team. Took the time to thoroughly assess me talked me through everything and was polite, caring considerate and reassuring.
I phoned this morning to book an emergency appointment for a chest infection, only to be told (via text message) to attend the walk in centre.
I contacted the survey back (number 30 in the queue this time) and explained that I would not be able to attend the walk in centre as it would be too overwhelming for me. I was told by the receptionist that once the text message has been sent that is the final decision and no leeway will be given.
I had to remind the receptionist that the latest data shows that 63% of autistic adults will not attend primary care services, with 78% stating this is due to difficulties communicating with the practise. Of those 60% will be told they should have attended earlier.
Autistic adults die on average 16 years earlier than other adults.
I asked that in the future I would not be sent a text message as this is not an accessible form of communication for me and acts as a barrier to me accessing healthcate, which I believe is a reasonable adjustment under the disabilities act. However I was told in no uncertain terms that this was not possible and was advised to complain to the practise manager should I wish to complain about the new system.
Whilst I appreciate that the surgery is under resourced I do not feel fobbing clients off to the already overstretched walk in centre to be an appropriate response.
I am aldot confused as to why the surgery has chosen to take steps that directly discriminate against those with communication difficulties.
I'd like to thank the practice and my GP for the care they have shown me. They have been responsive, caring and taken the time to talk about my symptoms despite the immense pressures GPs are currently under.
St Stephen's Gate is a perfect example of a practice that has not got the resources needed to provide a suitable level of care. As such they are working extremely hard to push patients away from their care.
Called the practice at 8:00am this morning:
A poorly 3 year old,
Cough has worsened,
Rattling chest
Panting and rapid breathing
I was offered a GP call back, completely sensible and fine.
I was told there are NO appointments and I should go to the walk in centre.
Number eight in the queue with an unwell three year but no appointments at any time throughout the whole day. Disappointing.