The Lighthouse Medical Centre

Feedback

• My surgery

  5

  Submitted by Christine Ann James 10th April 2024

  Thank goodness we can still see a GP when needed ,rang Mon morn @ 8-10 saw a GP at 10 ock ,excellent service ,excellent treatment from GP , understanding and did a thorough job thankyou lighthouse X

• Reply from The Lighthouse Medical Centre

  Thank you for taking the time to leave your kind feedback, we are pleased that you are happy with the service received. Your feedback will be shared with the Practice staff. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Cancelled appointment

  3

  Submitted by Collected by Healthwatch Norfolk staff 19th February 2024

  I was meant to have my blood pressure checked as part of my diabetes but it was cancelled by the surgery. They then only offered me a phone appointment after that. How can they address my diabetes over the phone? The doctor is good when I get to see her though.

• Reply from The Lighthouse Medical Centre

  Thank you for your feedback. I am sorry to learn that your appointment was cancelled. Our Nursing Team advise that Diabetes Reviews can be done over the phone and we have blood pressure machines at the surgery that patients can use or those with home blood pressure machines are able to give us the readings during a telephone appointment. I apologise this was not explained to you when your appointment was rescheduled. If you wish to discuss the matter further, please do not hesitate to contact the Practice and ask for me. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• Best doctor's surgery I've been to

  5

  Submitted by Danielle Heptinstall 23rd October 2023

  Best doctors surgery I've ever been to. The staff there are so kind and take time to listen to you. They have helped me a lot . All my life other doctors said I had anxiety depression and so on, and no matter how much I said to the doctor's the tablets ain't helping all they done was up the dosage and not listen.. but The Light House actually listened so at age 37 I changed to the light house, and I was sent for a ADHD test with a specialist and now to this day I only take my adhd medication nothing more. So again I want to thank everyone who works at the light house because without your help I wouldn't be so settled and feel better about where my life is heading. From the doctors to physician associates to the nurses and receptionists thank you so much

• Reply from The Lighthouse Medical Centre

  Thank you for taking the time to leave a review. We are very pleased to hear you are happy with the service and I will ensure your kind comments are passed on to the team. Kind Regards Zoe Dearlove Complaints and Investigation Officer

• My doctor

  4

  Submitted by Michele Butt 5th November 2022

  My doctor is always very good. She’s welcoming, helpful and easy to talk. My only problem is it’s sometimes hard to get an appointment.

• Reply from The Lighthouse Medical Centre

  Thank you for taking the time to leave a review, I will ensure your kind feedback is passed on to your GP.

• My GP is just the best

  5

  Submitted by Anonymous 8th September 2022

  My registered GP is just amazing and is really caring I see that he works really hard and is always there to listen and gives me some really good information I wouldn't know what to do without good people like him and I see that he has a passion in his career and I know it is not easy and pressure can build up but in honesty he is such a legend

• Reply from The Lighthouse Medical Centre

  Thank you for your lovely feedback, I will make sure it is shared with the team. I would love to pass it on to your GP directly, if you could ring and give me his name that would be great - 01493 806675.

• Spot on

  5

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  I'm generally happy with the service, easy to get appointments.

• Reply from The Lighthouse Medical Centre

  Thank you for your kind feedback, I will ensure it is shared with the Practice team.

• Very pleasant staff

  5

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  I contacted Nelson to book an appointment and they were able to fit me in at Lighthouse which was very straight forward. The phone system takes a long time. It's difficult for me because I work 6 days a week so trying to fit it in is hard. The staff are very pleasant though, it's nice and clean and I'm happy with the care. Everything is very professional.

• Reply from The Lighthouse Medical Centre

  Thank you for your feedback, I will make sure it is shared with the Practice team.

• Wouldn't change a thing

  5

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  They listen to what I say and the staff are very friendly. I've always been happy coming here, I wouldn't change a thing.

• Reply from The Lighthouse Medical Centre

  Thank you for your kind feedback, I will ensure it is shared with the Practice team.

• Lovely staff

  4

  Submitted by Collected by Healthwatch Norfolk staff 22nd August 2022

  The waiting time when you're in is very good, I was seen in 2 minutes. Getting in can be hard though, it feels like you need to make an appointment before you're ill, it's quite a long wait.

• Reply from The Lighthouse Medical Centre

  Thank you for your feedback, I will ensure it is passed on to the Practice team.

• Booking could be quicker

  5

  Submitted by Collected by Healthwatch Norfolk staff 18th August 2022

  Booking over the phone is good, it could be quicker but it's not really a big issue.

• Reply from The Lighthouse Medical Centre

  Thank you for taking the time to leave your feedback.