Wellbeing Norfolk and Waveney (IAPT)

Feedback

• They provided me with a good experience

  4

  Submitted by Anonymous 4th August 2017

  Good experience talking to a group of similar young people regarding mental health and sexual identity.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to provide us with this feedback. We are really pleased that you found the service helpful and wish you all the luck with your continued journey to recovery. If you would like to get involved in developing and supporting the service for younger people, we would very much like to hear from you.

• Very good service

  5

  Submitted by Anonymous 4th August 2017

  I’ve got schizophrenia and general anxiety disorder and they’ve been able to help me with my self-harming and with my anxiety in crowds. They’ve provided me with coping mechanisms for when I get nervous in crowds. I just put on my head phones and drown everybody out!

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for your positive feedback. We are always appreciative of people taking the time to provide this as it really helps us to consider what is working well within the service and what needs to develop. We hope that you continue to do well and wish you all the best.

• Non-judgemental staff

  2

  Submitted by Anonymous 4th August 2017

  Excellent service. None of the staff were judgmental which gave me the confidence to open up.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to provide us with feedback. We are really pleased that you found the service helpful and that you found our staff to be non judgemental. If you are interested in finding out about any of the socials our service offers or would like to be involved in helping to develop the service, please do contact us.

• Wish staff could keep their promises

  1

  Submitted by Charlie 4th August 2017

  The service is very underfunded and stretched but I wish the staff could keep their promises. I wish the staff could have kept contact.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  We are sorry to hear that your experience of the Wellbeing Service wasn't a positive one. As we are unable to contact patients directly via this feedback, we would very much welcome the opportunity to talk with you directly to find out what has happened and in what ways this can be rectified. Please do contact us if you would like us to look into this.

• The service provided wasn't right for me

  3

  Submitted by Anonymous 4th August 2017

  I felt that the service I was offered wasn’t right for me and was more directed at older adult. I wasn’t offered any other service that was a better for me.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to provide us with this feedback and sorry to hear that you did not feel that the service was right for you. We do provide support for younger people and we would very much welcome the opportunity to explore these options with you. Please contact us on 0300 123 1503 if you would like to discuss these.

• The Wellbeing service really helped me

  4

  Submitted by Anonymous 4th August 2017

  I have had 3 stents fitted following a heart attack. It took 9 months for me to be referred to the Wellbeing service. The GP put me straight onto tablets for a year which I did not find helpful. I had been suffering anxiety attacks linked to my surgery. The Wellbeing service really helped me. I think nurses and doctor should be more aware that surgery is a traumatic experience and might lead to mental health issues.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to provide us with this feedback. It's lovely to hear that you are doing so well and that the Wellbeing Service has gone some way to making this possible. We hope that you continue to recover and please do not hesitate to get back in touch with us directly if you need any further support with your mental health.

• Very good service

  5

  Submitted by Anonymous 28th July 2017

  They sat and listened to me without judgement. It’s amazing that we have a service that provides a stranger to talk to. I wouldn’t feel comfortable talking to a friend or family about my issues.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to leave this feedback. We are really pleased that you have had a positive experience. As we are a self referral service, you are welcome to access our support again at any time in the future by calling 0300 123 1503. If you would like to find out more about our socials or get involved in developing our service we would love to hear from you.

• I feel like myself again

  5

  Submitted by Anonymous 28th July 2017

  I’m a carer and it’s affected my mental health. I’ve become very depressed and anxious. I was sent to the Wellbeing service by my GP and discovered a lifeline for myself. I owe my life to Wellbeing. It forced me to have time for me. I feel like myself again

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for your feedback, it was lovely to read! We are so pleased that the service was of benefit to you and that you are now making time for yourself. This time is so important for our mental health. Please don't hesitate to get in contact with us if you ever need our support in the future.

• I didn't know you could self-refer

  5

  Submitted by Fiona 28th July 2017

  I think that the mental health team is good and helpful. The only downside is that there isn’t enough advertisement about them and how to receive help. I didn’t even know that you could self-refer.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for your valuable feedback and we are really pleased that you found our service helpful. If you have any ideas as to how we can promote the service and improve access for people experiencing stress, anxiety and depression please do get in contact with us, we would love to hear from you.

• More one-to-one support please

  3

  Submitted by Anonymous 7th July 2017

  My mother, who is 75 years old suffers with depression and anxiety and has panic attacks. The GP referred her to the wellbeing service. She did not attend because the option was to attend a group setting. For someone with severe anxiety going somewhere new is difficult for them. Also, it does not feel tailored enough- there are things that triggered my mum's depression specifically. She did not feel a group situation would help.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for your feedback and we are sorry to hear that your mum did not feel that she was offered support that was tailored to her needs. We have a number of options within the service and these can be accessed via workshops or on a one-to-one basis (face to face, via telephone or Skype and online). If an individual does not feel that a group is suitable, there should always be the option of accessing support on a one-to-one basis. If this was not the case for your mum, we would be very keen to discuss it to ensure that learning takes place.