Wellbeing Norfolk and Waveney (IAPT)

Feedback

• 8 months to wait for an appointment

  2

  Submitted by Anonymous 28th April 2017

  My nephew had a mental health problem and needed help beyond talking to a family member. We called up the Wellbeing service and they said that they didn't have any space for a one-to-one session. Fortunately, my teenager nephew went and saw a independent counsellor at his college and got better. Eight months later, the Wellbeing service called up saying we've got an appointment. By then it was much too late. It's disgraceful.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to provide us with feedback and I am saddened to hear that your nephew didn't receive the support that he should have done from us. Waiting times for one to one support are something that we are aware of and are working hard to reduce. We have a number of alternative options available but we do understand that these are not right for everyone. I am really pleased that your nephew accessed support from his college and that he is doing well. If you would like to discuss this further or become involved in our Associates Programme with a view to helping us improve the service, please don't hesitate to get in touch.

• Wellbeing

  5

  Submitted by Anonymous 31st March 2017

  I found them to be really helpful. Mind sorted me out with some support and the Wellbeing Service helped me with bereavement and counselling support.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to give your feedback. It is always lovely to hear that someone has had such a positive experience and has benefited from the support that we provide.

• Initially good when I was getting one to one

  3

  Submitted by Anonymous 3rd February 2017

  I was then put into a group but I felt out of place because of my age. The sessions were quite late in the evening as well so I had to change my shifts around.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to leave feedback. It's really important for us to know what we are doing well and what needs to develop. We are really pleased to hear that your initial contact with us was positive. We would never want any one to feel out of place when accessing our support and are sorry that you felt this way. We offer a number of different options from one to one support, workshops, online options and socials. If you would like to chat through these options to consider whether any others would be of more benefit to you, please don't hesitate to get in contact.

• Appointments

  2

  Submitted by Anonymous 2nd February 2017

  They took forever to get me an appointment. The person I spoke to looked disinterested. More face to face appointments are needed.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to leave feedback regarding your experience with us and I am saddened to hear that you felt that the person you spoke with looked disinterested. This is not an experience we would want for anyone accessing our support. Please do contact us if you would like to discuss this experience further. We offer a number of options within the service which include face to face appointments, telephone appointments, online support, workshops (face to face or via webinar), socials and bespoke workshops. Although these options do not suit everyone, we are keen to offer a variety to support as many people as possible. If you would like to access the face to face options that we offer, or discuss other options available, please don't hesitate to contact us.

• Poor service

  2

  Submitted by Daniel 2nd February 2017

  I feel my mum is in need of help and they seem to do nothing and don't offer support. Has been this way for years.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to leave feedback Daniel and I am sorry to hear that your mum's experience with our service has not been a positive one. We are more than happy to discuss the various options that we offer with you or have a more in depth conversation with your mum around her current difficulties and who may be best placed to support her at this time. Please do get in touch with us if you feel that this would be helpful. Alternatively, please advise your mum to see her GP as they will also be able to support her to access help.

• An excellent all round service.

  5

  Submitted by Leena 19th January 2017

  The Wellbeing Mental Health service has been a great help on my life. I'm very happy with my psychotherapist. They have taught me so much skills I use now in my day to day life. I always had regular appointments as well.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to leave us such lovely feedback. We are really pleased that you found the service helpful. Please don't hesitate to contact us again in the future should you wish for further support.

• Increased self-esteem

  5

  Submitted by Anonymous 9th December 2016

  In my experience I found them really helpful. Staff are really helpful, friendly and non-judgmental. I found the group therapy really helpful.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to gives us feedback on the Building Self Esteem Workshop. We are really pleased that you found this helpful and that your experience of our staff was so positive. Please don't hesitate to contact us again should you require further support.

• Wellbeing Service

  1

  Submitted by Anonymous 28th November 2016

  I had anxiety and asked my GP if I could be referred. The Wellbeing service sent a letter which was poorly worded and unrealistic. It said things like my mental health 'issue' and they will 'cure' me in 6 sessions. I never spoke to a person and no one called me back after I rang to complain.

  
  
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• I feel they didn't provide appropriate support for me

  2

  Submitted by Anonymous 31st August 2016

  I asked for one to one support, was offered group support instead.

  
  
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• Poorly run, I don't understand what's going on

  2

  Submitted by Karl 25th August 2016

  Not very good. It's taken me 3 years to be assessed for bipolar. Takes too long to be referred. You get a leaflet then have to wait 6 weeks and even after that it may be a group meeting. Lack of knowledge in police service and lack of education in public services.

  
  
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