Wellbeing Norfolk and Waveney (IAPT)
Telephone: 0300 123 1503
Website: www.wellbeingnandw.co.uk/
Feedback
-
Counselling was brilliant
7th August 2018I have accessed support from Wellbeing with group sessions, telephone counselling and face to face counselling. The telephone counselling was my first entry and I found it very good, and very useful. It's nice that you can do it in your own time at home, and they're there when you need them. I have also had face to face counselling which was absolutely brilliant. The group sessions I went to for depression, I did not find very useful at all, they were quiet and still, and very negative. There wasn't much participation from anyone, and I found it made me feel worse. However all the staff throughout wellbeing are friendly and understanding and they don't judge you.
Leave a provider response -
Poor mental health service in North Walsham
31st July 2018I had a one to one meeting in Cromer about what I would need but they referred me to a service in Norwich that never got back to me and I wouldn't have been able to get them anyway, so my depression has just gotten worse. Service provision in North Walsham is poor. I'm on anti-depressants and I've had no further contact from any one.
Leave a provider response -
Incredibly supportive, they are excellent
31st July 2018I had a breakdown in 2015 and they were incredibly supportive. Very easy to access with a self-referral. I had 1-2-1 and group and they gave me tools to cope. If I start to slip I know what to do. They are excellent.
Leave a provider response -
No availability at all
30th July 2018I was informed about this service by my GP. I couldn't even join the waiting list. It said the waiting list was closed. I have had to enquire privately.
Leave a provider response -
Very flexible and very positive
30th July 2018I've had some telephone counselling, the staff are so friendly. They are very flexible and very positive.
Leave a provider response -
Friendly and give good advice
30th July 2018I have had one to one counselling. They are really friendly and give good advice. They give you some good stuff to take home and get on with to help.
Leave a provider response -
They helped me more than any pill
30th July 2018I had some counselling from the service. I didn't want to use any pills, they were accepting of that and who I am. They really helped me more than any pill.
Leave a provider response -
Brilliant communication
27th July 2018I've been waiting a year so far to access counselling, but I have only a minor issue and I don't expect to be seen before others. The communication is brilliant and they keep in contact with me and often apologise for not having received treatment yet.
-
Reply from Wellbeing Norfolk and Waveney (IAPT)
Thank you for your feedback and we are sorry to hear that you have waited a year to access counselling. Your feedback regarding our communication is very much appreciated. We are aware that waiting times for treatment are far from ideal and do our best to ensure that we stay in regular contact with those who are waiting for our support. If you have any ideas as to how this can be improved further we would love to hear from you. -
Unsuitable group sessions offered
20th July 2018I had a bad experience with the mental health services. I never had the support I needed and was to feel worse. I was only offered group CBT but with my anxiety this was not something I could take up. I wasn't offered another option.
-
Reply from Wellbeing Norfolk and Waveney (IAPT)
Thank you for taking the time to provide feedback and we were sorry to read that you did not find the service helpful. The Wellbeing Service offers a range of different support options and workshops is only one of these. It is of concern to read that this was the only option offered to you. As feedback on this site is anonymous, it is not possible for us to look into this further. If you would like to contact us on 0300 123 1503, we would be keen to discuss this with you. As you can see from our website www.wellbeingnands.co.uk, the service offers workshops, telephone talking therapy, online support packages and face to face sessions. -
Amazing support
20th July 2018I have received amazing support from the service since I self-referred in.
-
Reply from Wellbeing Norfolk and Waveney (IAPT)
Thank you for your lovely feedback. We are really pleased to hear that you have found the support offered by the Wellbeing Service useful. If you have any ideas as to how we can improve the service further we would love to hear from you!