Wellbeing Norfolk and Waveney (IAPT)

Feedback

• Poor mental health service in North Walsham

  2

  Submitted by Anonymous 31st July 2018

  I had a one to one meeting in Cromer about what I would need but they referred me to a service in Norwich that never got back to me and I wouldn't have been able to get them anyway, so my depression has just gotten worse. Service provision in North Walsham is poor. I'm on anti-depressants and I've had no further contact from any one.

  
  
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• Incredibly supportive, they are excellent

  5

  Submitted by Anonymous 31st July 2018

  I had a breakdown in 2015 and they were incredibly supportive. Very easy to access with a self-referral. I had 1-2-1 and group and they gave me tools to cope. If I start to slip I know what to do. They are excellent.

  
  
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• No availability at all

  2

  Submitted by Anonymous 30th July 2018

  I was informed about this service by my GP. I couldn't even join the waiting list. It said the waiting list was closed. I have had to enquire privately.

  
  
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• Very flexible and very positive

  5

  Submitted by Anonymous 30th July 2018

  I've had some telephone counselling, the staff are so friendly. They are very flexible and very positive.

  
  
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• Friendly and give good advice

  5

  Submitted by Anonymous 30th July 2018

  I have had one to one counselling. They are really friendly and give good advice. They give you some good stuff to take home and get on with to help.

  
  
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• They helped me more than any pill

  5

  Submitted by Anonymous 30th July 2018

  I had some counselling from the service. I didn't want to use any pills, they were accepting of that and who I am. They really helped me more than any pill.

  
  
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• Brilliant communication

  5

  Submitted by Anonymous 27th July 2018

  I've been waiting a year so far to access counselling, but I have only a minor issue and I don't expect to be seen before others. The communication is brilliant and they keep in contact with me and often apologise for not having received treatment yet.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for your feedback and we are sorry to hear that you have waited a year to access counselling. Your feedback regarding our communication is very much appreciated. We are aware that waiting times for treatment are far from ideal and do our best to ensure that we stay in regular contact with those who are waiting for our support. If you have any ideas as to how this can be improved further we would love to hear from you.

• Unsuitable group sessions offered

  2

  Submitted by Anonymous 20th July 2018

  I had a bad experience with the mental health services. I never had the support I needed and was to feel worse. I was only offered group CBT but with my anxiety this was not something I could take up. I wasn't offered another option.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to provide feedback and we were sorry to read that you did not find the service helpful. The Wellbeing Service offers a range of different support options and workshops is only one of these. It is of concern to read that this was the only option offered to you. As feedback on this site is anonymous, it is not possible for us to look into this further. If you would like to contact us on 0300 123 1503, we would be keen to discuss this with you. As you can see from our website www.wellbeingnands.co.uk, the service offers workshops, telephone talking therapy, online support packages and face to face sessions.

• Amazing support

  5

  Submitted by Sarah 20th July 2018

  I have received amazing support from the service since I self-referred in.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for your lovely feedback. We are really pleased to hear that you have found the support offered by the Wellbeing Service useful. If you have any ideas as to how we can improve the service further we would love to hear from you!

• Self-referral

  5

  Submitted by Anonymous 16th July 2018

  I self-referred into Wellbeing eighteen months ago. My PTSD had got out of hand. I went to the meeting, did a few classes, but there was nothing that could help me. I had suffered serious abuse when I was younger and it was causing me a lot of problems. It wasn't until I found the confidence to confide in someone I got support and they have been fantastic. I can get more if I need it. I do worry for some people that could be harbouring stuff and would never get past those initial meetings. My 1-2-1 counsellor is excellent and has been my saviour.

• Reply from Wellbeing Norfolk and Waveney (IAPT)

  Thank you for taking the time to leave us such positive feedback. It's always lovely to hear when the support offered by the Wellbeing Service has made such a difference to someone's life. Please do contact us again if you require our support in the future and if you have any ideas as to how we can improve the service further, we would love to hear from you.