Wells Health Centre

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• Always friendly and efficient

  5

  Submitted by collected by Healthwatch Norfolk staff 16th October 2023

  I find them brilliant. They are always friendly and efficient. I don't wait for long for an appointment either to get in for one or when I am in here. They are proactive in picking up things I need to happen to me.

  
  
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• DISCUSTING !

  1

  Submitted by Anonymous 26th September 2022

  I rang to get antibiotics and was promptly told no appointments were available !! until Thurs since when is a receptionist qualified to triage ? and tell you to go to the Chemist .......At least when the previous doctor was there he would ring back I have only been to the surgery once in over 2 years to get a hip replacement scar checked as apparently the nurse wouldn't come out .......This surgery is Shambolic and I am going to reply it to QCQ as they are getting away with far to much !!

• Reply from Wells Health Centre

  If you have an issue please contact me so that I can look into it as I am not sure when this issue happened. We are not able to issue antibiotics without an appointment and receptionists only follow the instructions from the partners re triage. Unfortunately our appointments are very booked up and you do have to wait a few days unless urgent. Our telephone calls are recorded so I should be able to follow this through if you contact me. thank you

• Very Caring

  5

  Submitted by Collected at Healthwatch Norfolk event 30th March 2022

  I think it's more than fine at the moment, but I'm not sure what will happen once the new doctors take over. We will just have to wait and see what happens. I did get to see a doctor face to face during one of the lockdowns. She was very caring and I could tell she was taking in everything I was saying.

• Reply from Wells Health Centre

  Thank you for your kind comments

• Good Care

  4

  Submitted by Collected at Healthwatch Norfolk event 30th March 2022

  When I need help I have to see a nurse or have just a phone call with a doctor. I want to be able to just see a doctor face to face again right away. I think they might have some staffing issues as there's often a long wait before being seen. When I do get treatment I am pleased with the care.

• Reply from Wells Health Centre

  Thank you for your comments. We have two very experienced Nurse Practitioners who are able to deal with most things. If they think you need a GP they will either book you in or initially get a GP to call you. If the GP then thinks you need to be seen by them they would book you in for an appointment.

• The doctors and nurses are good

  4

  Submitted by Collected at Healthwatch Norfolk event 10th March 2022

  I can get an appointment when I need one. First it's by phone and then the doctor will see you face-to-face if they think they need to. The doctors and nurses are good. Sometimes the receptionists are less accommodating, but mostly they're nice. The building is nice and comfortable inside. I think that now is the time for them to open their door again. They should have a welcome day to reopen.

• Reply from Wells Health Centre

  Thank you for your review. We have now opened again

• I think things will improve

  4

  Submitted by Collected at Healthwatch Norfolk event 10th March 2022

  I still can't see a doctor easily, like we used to be able to do. I don't think it's possible to treat all medical issues by phone. I think things will begin to improve and I do understand why it's the way it is now.

• Reply from Wells Health Centre

  Thank you for your review. If, after speaking to a doctor or nurse on the phone, they feel you need to be seen you will be booked in for a face to face appointment. We have opened our door again now but obviously there is a lot of covid still around so we do have to be careful.

• Go the extra mile

  5

  Submitted by Anonymous 23rd August 2019

  They are always very obliging - my husband had Parkinson's and they always went the extra mile. I had a health check after they sent me a reminder and have since been in several more times so they can monitor my blood pressure. I see the nurse practitioner for my health check, she can prescribe which is useful and saves the doctor's time.

  
  
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• Happy with service

  5

  Submitted by Anonymous 23rd August 2019

  I have an annual health check and am always very satisfied, I usually see a specific nurse each time which is good for continuity. Last time I needed a non-urgent doctors appointment I got one within an hour

  
  
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• Good service

  5

  Submitted by Anonymous 23rd August 2019

  Always had good service here. The nurses particularly are excellent - I cut my arm and was seen within 20 minutes of popping into the surgery to see if they had an appointment. I had 3 follow-up appointments to change the dressing - they were very attentive.

  
  
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• Dr McAnsh is excellent

  5

  Submitted by Anonymous 23rd August 2019

  I see Dr McAnsh regularly who is excellent, he is helpful and aided me in getting social support into my home to fit railings for steps.

  
  
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