Woodcock Road Surgery

Feedback

• The pharmacist knew the condition the doctor missed

  4

  Submitted by Collected by Healthwatch Norfolk staff 10th April 2024

  I had tests for carpal tunnel and it was missed, I saw the head chemist and she said it's carpal tunnel. I had another test 8 months after the first one and was diagnosed with that. I feel it might have been sorted if he'd caught it earlier so I'd give that doctor one star. I've got a bad pain between my shoulders and the doctor kept telling me it's a pulled muscle but now I know it's nerve damage. I've only had proper painkillers for it for the last three months as they said it was a pulled muscle. It's hard to see a doctor anyway, I see the physio and chemist. If it wasn't for the chemist there I'd have been worse.

• Reply from Woodcock Road Surgery

  Thank you for leaving feedback for Woodcock Road Surgery, we are sorry on this occasion that your experience wasn't a positive one. We will review this feedback in our Clinical Governance meeting. If you would like to access our services to support your concerns of pain management, please call the surgery during core hours. If you would like to discuss this feedback further please call to speak to the Pratice Manager. Many thanks

• Shockingly poor at times.

  1

  Submitted by Anonymous 5th April 2024

  I went to collect a prescription. It was wrong, so they got it changed & it was still wrong! Mistakes may happen, but should it take close to an hour & 3 goes to get a prescription, right?

• Reply from Woodcock Road Surgery

  Thank you for leaving feedback for us to respond too, on this occasion I am sorry that our service has not met your expectation. Whilst we appreciate mistakes do happen, it would be useful to look into why this occurred, so the Practice can reflect on this as a learning event. If you would like to contact us, please do so by emailing woodcocksurgery@nhs.net. Thank you

• Not being treated

  1

  Submitted by Anonymous 11th June 2023

  I have ostrich arthritis and my finger is in large and the times I have been to this practice . I work and in big pain. The doctors know and won't help me

• Reply from Woodcock Road Surgery

  Thank you for leaving feedback for us to respond too, on this occasion I am sorry that our service has not met your expectation and I would like to discuss your concerns with you. Please make contact with the practice and ask to speak to me, Heidi Shadmy the Practice Manager. I look forward to hearing from you soon. Kind Regards Heidi Shadmy

• poor

  2

  Submitted by Anonymous 28th May 2023

  I develop ecema 3 years ago in my case i have a bakers cyst. This started in covid when i had a bad leg ulcer a result in scrating. this then lead to nurse care the only gp intervention was a head around the door and just ask for antibiotics. every issue sent to a nurse. My skin problems are worse now and the nurse has a me to see a doctor to get sent to the clinic . I went to reception to book a slot the only one is over a mouth away which i have taken. the other option is to phone at 08.00 in the scramble in appointments. why sytem online is not in use is a worry.

• Reply from Woodcock Road Surgery

  Thank you for leaving a review following your recent experience. Please could you kindly contact me via the practice email address woodcocksurgery@nhs.net so that I can investigate and support you further. Kind Regards Heidi Shadmy Practice Manager

• Happy

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 10th May 2023

  The physio I saw today was brilliant, I am very happy with the treatment plan that has been set up. I only booked this appointment last week so it was not a long wait. Last week I had a same day doctors appointment which was good.

• Reply from Woodcock Road Surgery

  Thank you for taking the time to provide a review on this occasion, your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population. We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost! Kind Regards Heidi Practice Manager.

• So far so good

  4

  Submitted by Collected by a Healthwatch Norfolk member of staff 10th May 2023

  Not been here long but so far so good. When you ring to do get to speak to someone not an automated system. All the staff seem very helpful. I saw a Dr last week and then a few days later they rang to check up on me which I thought was great service.

• Reply from Woodcock Road Surgery

  Thank you for taking the time to provide a review on this occasion, your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population. We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost! Kind Regards Heidi Practice Manager.

• The staff are nice kind people

  5

  Submitted by Feedback collected by Healthwatch Norfolk 10th May 2023

  I have been for a routine appointment today with the nurse and at it all seems alright to me. The staff in the surgery are all nice kind people.

• Reply from Woodcock Road Surgery

  Thank you for taking the time to provide a review on this occasion, your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population. We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost! I will pass this onto the Nursing team. Kind Regards Heidi Practice Manager.

• No Problems

  4

  Submitted by Collected by a Healthwatch Norfolk member of staff 10th May 2023

  I have no problems with the surgery at all. All the staff are friendly and great and I can get here on my mobility scooter on my own. I just wish they would do the covid jabs here as I have to rely on my daughter to get me to it to have it done and she has a lot to deal with without having to drive me around.

• Reply from Woodcock Road Surgery

  Thank you for taking the time to provide a review on this occasion, your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population. We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost! Kind Regards Heidi Practice Manager.

• The doctor is so pleasant

  5

  Submitted by Feedback collected by Healthwatch Norfolk 10th May 2023

  Dr Martin is so pleasant and easy going. He told me everything and I felt well informed.

• Reply from Woodcock Road Surgery

  Thank you for taking the time to provide a review on this occasion, your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population. We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost! We will be sure to pass this feedback onto Dr Martin. Kind Regards Heidi Practice Manager.

• Difficult to get through on the phone

  2

  Submitted by Feedback collected by Healthwatch Norfolk 10th May 2023

  I was unable to get through on the phone this morning. I gave up waiting because I had to go out and decided to come down to the surgery now instead. I've just been in and apparently all the appointments have now gone so I've been sent to the walk in centre.

• Reply from Woodcock Road Surgery

  Thank you for taking the time to provide a review on this occasion, your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population. We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost! We are sorry on this occasion that your experience didn't meet your expectation, we are working hard to review our access and will be sharing our updates on social media and on our website. Kind Regards Heidi Practice Manager.