Submitted by Collected by a Healthwatch Norfolk member of staff10th May 2023
It is a struggle to get through on the phone, I tried Friday and today and it was constantly engaged, then when it did ring no one answered.
The staff are brilliant and I have had never had any problems with them or my care, it is just so frustrating that you can't get through on the phone.
Reply from Woodcock Road Surgery
Thank you for taking the time to provide a review on this occasion, your
feedback is important to us, it helps the practice to continue providing the
best service possible to our patient population.
We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost!
We are working to address our access issues, including relaunching the NHS App and some elements of online requests to free up the lines for those in need. We will share our updates for patients on our phone message, our website and social media.
Kind Regards
Heidi
Practice Manager.
Staff are brilliant
5
Submitted by Collected by a Healthwatch Norfolk member of staff10th May 2023
The staff here are brilliant, they respond to seeing you as soon as they can. My mother was at roundwell practice and I could not get them to see her at all, I moved her here and within 3 days she was seeing a doctor. It is sometimes a struggle to get through on the phone but if I call in and explain the situation I have no problems getting an appointment.
Reply from Woodcock Road Surgery
Thank you for taking the time to provide a review on this occasion, your
feedback is important to us, it helps the practice to continue providing the
best service possible to our patient population.
We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost!
We are delighted to know you appreciate the service from Woodcock Road Surgery.
Kind Regards
Heidi
Practice Manager.
Really efficient
5
Submitted by Collected by a Healthwatch Norfolk member of staff10th May 2023
I am so impressed at how quickly they have acted. I only brought something up at a medical review, which then set off a full examination and I was sent for blood tests then up to the hospital really quickly.
I fine Dr Blenk to be professional, clear and gets straight to the point which I like , she is really on it, she even offered me a chaperone during my examination.
The receptionists are all efficient too.
Reply from Woodcock Road Surgery
Thank you for taking the time to provide a review on this occasion, your
feedback is important to us, it helps the practice to continue providing the
best service possible to our patient population.
We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost! I will pass this onto Dr Blenk and our Reception Manager Susan.
Kind Regards
Heidi
Practice Manager.
I always get an appointment when I need one
5
Submitted by Feedback collected by Healthwatch Norfolk 10th May 2023
The reception team are really friendly and I always get an appointment when I need one. I've been coming to this surgery for years and I've not really had any problems. The waiting on the phone can be an issue and it can be quicker to come here to make an appointment.
Reply from Woodcock Road Surgery
Thank you for taking the time to provide a review on this occasion, your
feedback is important to us, it helps the practice to continue providing the
best service possible to our patient population.
We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost!
We are looking at our current access issues and will be addressing these over the summer to ensure our patients can get through to us as soon as possible.
Kind Regards
Heidi
Practice Manager.
It's always been okay
4
Submitted by Collected by a Healthwatch Norfolk member of staff10th May 2023
I don't come often enough to have a complete picture as I have been abroad, but whenever I have used it, it's always been okay. I came in today about my Covid jab but they don't do them here so I have to go to castle quarter.
Reply from Woodcock Road Surgery
Thank you for taking the time to provide a review on this occasion, your
feedback is important to us, it helps the practice to continue providing the
best service possible to our patient population.
We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost!
Kind Regards
Heidi
Practice Manager.
The doctor was very good
4
Submitted by Feedback collected by Healthwatch Norfolk 10th May 2023
The doctor was very good, very polite. It was easy to book in on the screen. I did have to wait a long time on the phone to book the appointment though. I was also irritated by people using their phones in the waiting area and I think they should not be allowed to do so. They were too loud. The parking is not always easy. I've had to park in a disabled spot before which is definitely not right.
Reply from Woodcock Road Surgery
Thank you for taking the time to provide a review on this occasion, your
feedback is important to us, it helps the practice to continue providing the
best service possible to our patient population.
We review all comments received whether it is via online feedback, NHS Friends and Family Test (FFT), in person or writing. We share all feedback with our staff to look for areas for improvement and share the positives - which gives staff a boost!
Kind Regards
Heidi
Practice Manager.
General enquiry
1
Submitted by Anonymous18th October 2022
I just want to ask when I last had a NHS Health check, but the Website says it's closed so I can't even submit a question. This is a constant issue.
Reply from Woodcock Road Surgery
Thank you for your comment and we apologise for any inconvenience. You can submit a question to our Reception team via the website. Please go to \'General Enquiries\' tab, and then select \'Ask a Receptionist a Question\'. The Practice team will be happy to check the date of your last NHS Health check.
In general terms the NHS Health check is available once every 5 years, to all those aged between 40 to 74 who do not have any pre-existing conditions, such as heart disease, diabetes, chronic kidney disease. I do hope this is helpful and that you are now able to submit your query. If you prefer, please telephone the reception team on 01603 425989. Thank you.
I want to book an appointment (not urgent)
4
Submitted by Joe Ball16th August 2022
The website is telling me to come back tomorrow morning between 8-11am. Why can't I put the request in now? It doesn't need to be read till tomorrow. Seems like a simple fix that makes it easier for us to access our GP.
I want to commend and thank all the staff at Woodcock Road Surgery for their kind and prompt responses to any request for help. Of particular note is Dr Shinn, who has cared for me since the traumatic birth of my daughter, almost 4 years ago. Her kindness, knowledge and sense of humour have been essential in recent years. A finer Dr you couldn't wish for.
I filled in the inline form and a doctor called me back the same day and arranged an appointment two days later with the on site physio. Excellent service.