Reviews Summary

4 out of 5 stars

Based on 95 reviews

Review data

5 star reviews

55%

4 star reviews

20%

3 star reviews

4%

2 star reviews

5%

1 star reviews

16%

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Recent reviews

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Anonymous User - Collected By Engagement Team

August 4, 2025

5 out of 5 stars

The appointment today has been fine
The appointment today has been fine. It was on time, no waiting. I got four reminders on the NHS app! One would have been enough. The care was good today, can't complain.
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Anonymous User - Collected By Engagement Team

August 4, 2025

5 out of 5 stars

They are always ready for me
I collect my pills here once a month and they are always ready for me. I have to remember to reorder each time. There is never an issue on collection though
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Anonymous User - Collected By Engagement Team

August 4, 2025

5 out of 5 stars

The best phlebotomist around!
The best phlebotomist around! Very good, very nice. All the staff are nice.
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Anonymous User - Collected By Engagement Team

August 4, 2025

5 out of 5 stars

I couldn't fault it today
It's 100%. I always request it over Acle. There is a particular phlebotomist here that we request. I couldn't fault it today. The appointment was quick and on time. They're always good here. They could do with a few more chairs in the waiting room.
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Anonymous User - Collected By Engagement Team

August 4, 2025

5 out of 5 stars

The care is excellent
It's fine. Nice people here, pleasant. The care is excellent by doctors and nurses. The only bugbear is that there are not a lot of parking spaces!
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Anonymous User - Collected By Engagement Team

August 4, 2025

5 out of 5 stars

They're very helpful in there!
I'm here collecting some items for my mother. They're very helpful in there!
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Anonymous User - Collected By Engagement Team

August 4, 2025

4 out of 5 stars

It's a lovely surgery
I come up here with my husband quite a bit. It's a lovely surgery. Appointment availability here is difficult sometimes. The doctor here manages my husband's symptoms but it's difficult to get an appointment. That's my only criticism.
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Anonymous User - Collected By Engagement Team

August 4, 2025

4 out of 5 stars

The admin and nursing staff are exceptional
I love having the surgery here in the village. You can't always get in here, sometimes you have to go to Acle. The care here has been amazing. It's convenient. All the staff, the admin and nursing staff are exceptional and the customer service is too. It would be an improvement for them to see more patients here.
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Anonymous User - Collected By Engagement Team

August 4, 2025

5 out of 5 stars

It's always a good service from here
It's always a good service from here, both the pharmacy and the surgery. I normally get appointments when I want them. The care is very good. I cannot think of anything that could be improved. You can't always see the doctor you want, but that's fine by me. They are very good and polite on reception. I normally have my tablets delivered.
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Anonymous User - Collected By Engagement Team

August 4, 2025

4 out of 5 stars

I do think it's all going online too much for people my age
It's fine. I come up to drop my prescription off and it all gets sorted out. I get appointments here and it all goes smoothly. It's difficult to see a doctor; sometimes you see a nurse and I'm normally okay with that. I do think it's all going online too much for people my age. We feel like we're being left behind.