Cromer Group Practice

I had an appointment for a blood test. I requested it with my doctor and he agreed that it had been a long time since I'd had one and so he booked it. The person who took the appointment was very rude. I was questioned about smoking (I haven't smoked for 45 years!) and was very pushy with offering me unwanted alcohol advice which I'd not asked for. Initially she disagreed with the amount of tests I was there for and eventually realised I was there for several, not just one blood test. I felt she ... was very rude; very abrasive. She told me my blood pressure was too high. Well, little wonder! She needs a better bedside manner, I would say. I came out of the appointment and felt very upset about it.

They've been very good. It's just getting an appointment, but they try their best. The care is good.

I'm sick of telephone appointments, I prefer face to face. I have now managed to get a face to face appointment this week.

It's worse with the little one. You call, you get a telephone appointment, then they decide they need to see you but none of it seems to get anything done for her.

When we called 111 they told us to contact the GP and so we started the circle again. It's difficult and frustrating.

It's excellent, very good. I had a blood test today and it was good as usual.

I can't fault the surgery, I always manage to get an appointment and see someone. Sometimes it's a doctor and sometimes a nurse practitioner, the nurse practitioners are always good.

I do find them good and I have just got an appointment with the doctor. I do find them good. I would say though that after discharge from hospital we felt a bit left with no reassurance from the GP.

I phoned this morning and got an appointment and was seen within one and half hours of making the call. A prescription was then sent straight through to the pharmacy and I'm now going home with everything sorted. It all happened so quickly.

Every time I called they bent over backwards to help. They also called me to check how I was and that makes all the difference.

There was one occasion when I spoke to a doctor on the phone and they were not very helpful but overall my experience has been very good. Getting through on the phone can be difficult and a long wait.

When you do get through and ask for something they have to call you back to tell you, you can have what you want, it all seems a bit inefficient. I think it should be ... simpler.

Overall though it is good.

The staff are all so accommodating, all so friendly and on hand to help. I've never had a bad experience here. The most I have had to wait for my appointment in the waiting room is 5 minutes. It's also been easy to get an appointment.

It's brilliant. I only phone them when I need them. Brilliant service. Really helpful. They're amazing I would recommend them. There is a relatively new system on the phone, whereby you get a call back so you don't have to wait on the phone.