East of England Ambulance Service NHS Trust

Feedback

• Outstanding

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  Submitted by Sarah 7th March 2024

  I have had to call an ambulance twice in two days for my husband, and have received outstanding care and thoughtfulness from all 4 paramedics who attended. I cannot thank them enough.

• Reply from East of England Ambulance Service NHS Trust

  Good morning Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KKXXXXXX and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn

• Told to take injured son in my own car

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  Submitted by Feedback collected by Healthwatch Norfolk staff 31st January 2024

  A couple of years ago, my son was involved in an accident. It took ages for the ambulance to arrive and when it did arrive they had sent two young female paramedics but my son was tall and I didn't think they would be able to lift him as he was on the ground. They said to me that we'll put him in your car and you can take him in your car to A&E. My son had blood over his face and it turns out he had internal injuries too. I refused to take him in my car so they did take him in the end. They were nice and they did get him there.

• Reply from East of England Ambulance Service NHS Trust

  I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.

• The paramedics were brilliant

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  Submitted by Feedback collected by a Healthwatch Norfolk employee 31st January 2024

  My husband was coughing up blood and was very uncomfortable. The ambulance only took just over an hour and the paramedics were brilliant. They took the time needed and didn't rush my husband into anything.

• Reply from East of England Ambulance Service NHS Trust

  Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK130224-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.

• Fantastic response time and service

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  Submitted by Anonymous 15th July 2023

  Father had a suspected heart attack…ambulance arrived within 10minutes of ending the emergency call…paramedics were great and reassured us he would be taken to Norfolk and Norwich hospital on blue lights as confirmed it was a heart attack…Told us the care he would be given and that he should be seen and treated by 10am …950am he was in recovery following surgery…Nothing but praise for the 3 person paramedic team …Thankyou so much and keep up the excellent service you provide.

• Reply from East of England Ambulance Service NHS Trust

  Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK150823-002 I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.

• Going that extra mile

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  Submitted by Dianne FERNEE 21st February 2023

  Today I experienced just how special our ambulance service is. My elderly neighbour had a fall and a very nice paramedic called Steve turned up to see what he could do. He was great both with the patient and the situation.

• Reply from East of England Ambulance Service NHS Trust

  Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK150823-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.

• can't fault them

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  Submitted by collected by Healthwatch Norfolk staff 6th October 2022

  My husband had 3 seizures, they were amazing I can't fault them

• Reply from East of England Ambulance Service NHS Trust

  Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK111122-015 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.

• Nobody should suffer this way.

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  Submitted by Anonymous 12th July 2022

  My 98yr old mum fell and complained of leg/groin pain .. A call was immediately made to Norfolk Ambulance Service . A broken leg was suspected by carer. (mum was in a care home 5 mins from Norfolk & Norwich University Hopital.) Call handler said “do not move her” 7hrs later the ambulance arrived!!. By now mum had laid over 7hrs and was struggling with breathe.. She died within 3 days (pneumonia) and yes her femur was fractured and possible a broken arm . Nobody should have to suffer line this.

• Reply from East of England Ambulance Service NHS Trust

  Good morning I am sorry that you have had cause to raise concerns about East of England Ambulance Service. On behalf of the Trust I would like to offer my sincere condolences for your loss. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so. Kind regards Patient Experience Team

• Call handlers

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  Submitted by Pam 3rd July 2022

  I needed help low sugar phoned told waiting time rung back said I be ok was told i needed call back .went to bed call handler phone could not get response had 4 miss calls when I checked sent ambulance out who had to use key safe to get in my sugar level was 1 they so forgot the people who answer the phone thank you

• Reply from East of England Ambulance Service NHS Trust

  Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK111122-013 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.

• Very impressed

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  Submitted by Collected by Healthwatch Norfolk staff 14th June 2022

  I collapsed in my garage and suspected that I'd had a mini stroke. I called 111 and told them I was alone. As soon as I had hung up the first responders arrived, then as they were dealing with me an ambulance arrived right away. I very much appreciated it. Telling them that I was living by myself made the world of difference.

• Reply from East of England Ambulance Service NHS Trust

  Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK111122-012 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.

• 5 star service

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  Submitted by Collected by Healthwatch Norfolk staff 3rd May 2022

  I had to wait five and a half hours for an ambulance, as I wasn't urgent - it was a broken bone not a heart attack or anything which I understand. Once I got the gas and air I was put on a board by a great team of paramedics, I had 2 hours in an ambulance at the hospital and a bit of a longer wait after that but was very well cared for at all times

• Reply from East of England Ambulance Service NHS Trust

  Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK111122-011 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.