East of England Ambulance Service NHS Trust

Feedback

• Mixed experience

  3

  Submitted by Anonymous 31st August 2021

  I called an ambulance as I had fallen and unable to get up. The same thing had happened previously and ambulance staff were excellent and knew how to operate the necessary equipment to get me up. However these guys had to call for ridiculous amount of back up because they did not know how to use the equipment to get me up. It was a farce in the end as we had fire staff as well to get me up and into the ambulance. The care was excellent but it was a ridiculous amount of people when had they had used the equipment correctly it would have just taken the two ambulance crew.

• Reply from East of England Ambulance Service NHS Trust

  I am sorry to hear that you have had cause to need an ambulance response and then to raise concerns about service provided by the East of England Ambulance Service. I would like to investigate the concerns you have raised regarding unfamiliarity with the equipment used and the amount of people that were required to assist you. I would be grateful if could email your concerns to feedback@eastamb.nhs.uk along with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so. Please can you use the reference JW012209 so that we can link you email back to this feedback. I hope you are recovering well from your fall and that this experience hasn\'t altered your confidence in using us as a service.

• Head injuries after a fall.

  5

  Submitted by Miss Christine Nowak 8th May 2021

  The 3 ambulance staff were absolutely excellent. They were very efficient but also caring and reassuring about my condition. I am very grateful for their skill and kindness right until I was admitted to A&E at the QEH, Kings Lynn. Thank you all very much.

  
  
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• Fantastic

  5

  Submitted by Anonymous 15th February 2021

  I had chest pain so the paramedics were called out - I can't say anything bad about them at all, they were fantastic and got me straight to hospital

  
  
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• Good paramedics

  5

  Submitted by Anonymous 25th December 2019

  I passed out and fell at home on Friday 20th December, the ambulance was called and arrived in 20 minutes. The paramedics checked me and decided to take me to the hospital. I was immediately taken inside the emergency centre and was checked within a few minutes.

  
  
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• Delay with no notification

  1

  Submitted by Anonymous 17th December 2019

  There was a delay in ambulances on the day we called, but we weren't notified of this. My friend needed to get into the N&N, but no ambulance was available for 6 hours. We were left on tenterhooks. It's common courtesy that they should have notified us of the delay. The staff themselves are okay but they're so understaffed and under-equipped. We would have bought him in ourselves if it was possible, but then that only would have put strains in other parts of the hospital and would have taken longer to actually get on to the ward.

  
  
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• Paramedics took good care of him

  5

  Submitted by Anonymous 28th November 2019

  My husband had kidney stones, I called 999 and the ambulance were with us in about 5 minutes. The paramedics took good care of him and got him straight into hospital

  
  
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• Arrived in 20 mins and carried all supplies

  5

  Submitted by Anonymous 27th November 2019

  I was unwell for three weeks running so phoned 111 and they called an ambulance. The ambulance arrived in 20 minutes and carried supplies on the vehicle so I was able to get the antibiotics I needed quickly.

  
  
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• Long wait times in North Norfolk

  4

  Submitted by Anonymous 30th September 2019

  The wait times where I live in North Norfolk are very long, I was once waiting an hour when I cracked my head open. They did tell my friend who called that there was going to be a wait, and I know it's not their fault directly.

  
  
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• Very reassuring staff

  5

  Submitted by Anonymous 23rd September 2019

  We have had the ambulance out a few times and have always been satisfied - they offer an excellent service and always are very reassuring.

  
  
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• Wait times a real issue

  3

  Submitted by Anonymous 23rd August 2019

  The worst problem in Wells for healthcare is wait times for an ambulance: I was once waiting with a broken hip for an hour and a half before help arrived

  
  
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