Brundall Dental Practice

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• Struck off after 18 years

  1

  Submitted by Anonymous 20th June 2022

  My wife and I have been NHS patients at this practice for around 12-15 years. We went for our first check up for a long time due to the pandemic and because my wife is immunosuppressed due to a medical condition. During our check-ups, we would normally have a scale and polish if necessary or another appointment for it to be done under the Band 1 charge. We were both told this would only be possible under the Band 2 charge which is very expensive for two pensioners on a limited income. A few days later, we received a letter telling us we had both been removed from the dental list and will no longer be treated. I am particularly concerned for my wife due to her medical condition as issues with her oral health could have a very serious impact on her overall health.

  
  
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• Sympathetic

  5

  Submitted by Andrew Broad 21st January 2022

  The staff and dental practitioners are wonderful, kind efficient, sympathetic and very accommodating.

  
  
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• Excellent

  5

  Submitted by Anonymous 24th July 2019

  I used to go privately but moved as was becoming too expensive - really lovely staff, always clean and welcoming.

  
  
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• Professional care and compassionate treatment

  5

  Submitted by Sam 23rd November 2018

  I had to visit the dental practice several times over the last two weeks with an extremely painful jaw and molar tooth. Twice the dental practice were able to accommodate me last-minute, as an emergency appointment. My tooth was beyond saving and I was advised it should be extracted. I have a real fear of the dentist, embedded from childhood, but both Mr Noble and the Dental Nurse were extremely patient with me, explaining everything along the way. I feel very fortunate to have access to such great dental care and of course access to local anaesthetic too! I would highly recommend this dental surgery and I am disappointed to note each time I visit that frequently over 80 patients every month do not attend pre-booked appointments which is a waste of NHS resources and means fewer appointments available for people who need them.

  
  
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• Struggling to get dentists

  4

  Submitted by Anonymous 16th October 2018

  I think they are struggling to get dentists. My new one left after a few months. They have good disabled access but can't register my husband there at present which is a shame. The dentists are all good though.

  
  
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• No complaints

  4

  Submitted by Anonymous 4th June 2018

  They tended to me quickly and I was on my way, no complaints at all.

  
  
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• The treatment has always been fine

  4

  Submitted by Anonymous 4th June 2018

  I can always get in and the treatment has always been fine.

  
  
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• Good but more understanding for families

  4

  Submitted by Anonymous 21st May 2018

  I generally find them to be very good but there was one time when I turned up one minute late with my two children and they wouldn't see us. They are always happy for you to wait and we had a triple appointment of ten minutes each so you would think we could have still been seen. It's my own fault for being late but a bit more compassion for families would be nice. Otherwise they are spot on! I find their text reminders to be very handy although I haven't been receiving them lately.

  
  
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• Efficient, organised and modern

  5

  Submitted by Anonymous 8th January 2018

  Efficient, organised and modern. The check ups and follow ups are very good.

  
  
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• Ridiculous waiting list

  3

  Submitted by Anonymous 8th January 2018

  There's 400 people on the waiting list for this dentist. I don't think there's even 400 people in Brundall? No NHS dentists nearby. I was waiting over a year before I found an NHS practice that would take me as a patient.

  
  
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