Cromer Hospital is based in Cromer on the North Norfolk coast and serves the North Norfolk population. The hospital provides a wide range of consultant-led outpatient services, day case operations and a Minor Injuries Unit (MIU) open seven days a week from 08.00am to 07.45pm.
Feedback
250 responses from the local community
Very positive
5
Submitted by Collected by Healthwatch Norfolk staff31st May 2022
I have had a very positive experience here today. My appointment was on time and I was given clear information and then given it in writing so I can go over it again when I get home.
I feel like today I have been given a solution to something that I have been seeing my GP for, for 2 years.
Reply from Cromer Hospital
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
It's really reassuring to hear of your positive experience, and I'm glad to hear of the care provided for such a long-running health concern. Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you\'re welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Always Friendly and Helpful
5
Submitted by Collected by Healthwatch Norfolk staff31st May 2022
They always run on time, I was in and out within 5 minutes. The staff are always friendly and helpful, I have to come regularly and the receptionist and phlebotomist's are always kind. It has improved since they separated the GP and the hospital phlebotomy as you used to have to wait quite a while before being seen, but it is much quicker now.
Reply from Cromer Hospital
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Nice staff
5
Submitted by Collected by Healthwatch Norfolk staff31st May 2022
I was seen before my appointment time. All the staff are nice and friendly. The communication is good.
Reply from Cromer Hospital
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
They Look After You Here
5
Submitted by Collected by Healthwatch Norfolk Staff31st May 2022
On the whole I'd say it's great. They look after you here. I only live just up the road, so it's very convenient for me. Nothing is ever perfect, but I'd say Cromer Hospital is pretty good!
Reply from Cromer Hospital
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Can't Fault It
5
Submitted by Collected by Healthwatch Norfolk Staff31st May 2022
I've had to visit this hospital a lot over the years and it's excellent every time I come. Everyone is always friendly and they provide an excellent service. It's great and I can't fault it!
Reply from Cromer Hospital
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Very Efficient
5
Submitted by Collected by Healthwatch Norfolk Staff31st May 2022
I find the hospital to be very efficient. I was in and seen and out again within an hour today! It's very convenient for me to get here. I live locally and try to do everything here at Cromer Hospital. Everyone is always very helpful and organised.
Reply from Cromer Hospital
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Great Service For The Community
4
Submitted by Collected by Healthwatch Norfolk Staff31st May 2022
I had to wait longer than usual today. Usually I am in and out within an hour and a half. I think it's lovely here and is a great service for the community. I was a nurse for 40 years, so I know what it's like and I think they're all doing a fabulous job.
Reply from Cromer Hospital
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
We appreciate many services are experience a longer than expected wait at this time, and are working hard to reduce this wherever possible, however it's reassuring to hear of your generally positive experience. Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Attending Minor Injuries Unit, on 24.5.2022
5
Submitted by John Hope24th May 2022
Due to a damaged wrist I attended Cromer MIU, and found all the staff most helpful, informative and kind.
The Receptionist treated all who came in a charming and professional manner. The Nurse and trianee Nurse who investigated and identified my problem were thorough kind and effective. I was reassured to have an X ray again most professionally dealt with.
I was most pleased to be given an exercise regimen to follow and a splint to offer support when need.
All in all a very satisfing trip to Cromer.
My sincer thanks to all those I came in touch with.
Reply from Cromer Hospital
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us.
It's reassuring to hear of the positive experience you've had at Cromer Minor Injuries Unit and the care you received by the nurses involved in your treatment.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Convenient
5
Submitted by Collected at Healthwatch Norfolk event25th April 2022
I was having to go all the way to the NNUH every few weeks on short notice and I don't drive. The bus journey takes three hours. Now I go to Cromer Hospital which is so much better for me. I am in and out of there in an hour, the whole experience is much better.
Submitted by Collected at Healthwatch Norfolk Event24th January 2022
I recently had my first mammogram at Cromer Hospital. I was worried because I've always been told they hurt, but it didn't hurt at all. Everyone was so lovely. All the care I've had there has been amazing.