East Coast Community Healthcare C.I.C.

Feedback

• Attentive

  5

  Submitted by Collected at Healthwatch Norfolk event 28th February 2022

  I come once a week here for the leg clinic, it's really good. They're thorough, attentive and care about what they do. It's been a good experience the whole time.

  
  
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• Very positive experience

  5

  Submitted by Collected at Healthwatch Norfolk event 28th February 2022

  I came here for the physio, it was a really positive experience. I got seen nice and quickly. Definitely 5 out of 5.

  
  
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• Physio class for arthritis

  5

  Submitted by Collected at Healthwatch Norfolk event 28th February 2022

  Attended for the physio course, it's fantastic and they make it really fun. I've even made some great friends.

  
  
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• Ever so good

  5

  Submitted by Collected at Healthwatch Norfolk event 28th February 2022

  I attend the ulcer clinic in Martham, they're ever so good. The staff do their job well and look after you well.

• Reply from East Coast Community Healthcare C.I.C.

  Thank you so much for your positive feedback. Our staff try to provide the best possible care to our patients and they really appreciate it when they really appreciate it when patients, friends or relatives let them know they are doing a good job. Your feedback will be sent to the service management.

• Bring back the NHS speech therapy service!

  1

  Submitted by Anonymous 13th September 2019

  Long wait for assessment and then advice and discharge for an autistic child.

  
  
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• Brilliant

  5

  Submitted by Anonymous 15th October 2018

  The district nurses come out to me for 9 days following my operation. They were brilliant.

• Reply from East Coast Community Healthcare C.I.C.

  Thank you so much for leaving such positive feedback. I am so pleased to learn that the District Nursing team is giving such good service. I will pass on your feedback to the Norfolk teams

• Help to quit smoking

  5

  Submitted by Anonymous 30th July 2018

  It worked well. I got great support and they were considerate. I'd tried to quit on my own, on and off for 15 years.

• Reply from East Coast Community Healthcare C.I.C.

  Thank you for your feedback. I am so glad to hear that the Smokefree service was able to help you.

• SALT

  1

  Submitted by Anonymous 16th July 2018

  Long wait times, a little advice and discharge. I re-referred which is classified as a review and I am still waiting for the appointment 6 months later

• Reply from East Coast Community Healthcare C.I.C.

  Thank you for your feedback. If you would like discuss your concerns regarding the support provided for your child please contact our Patient Liaison Service on 01502 445447, who will put you in contact with a member of the Children’s Speech and Language Therapy Leadership Team.

• Speech and language therapy

  3

  Submitted by Anonymous 19th April 2018

  They came into my daughters school to observe her, we were offered sessions initially. She didn't make enough progress so the sessions were stopped. They had contacted us about some follow up appointments but they are very difficult to get hold of. I have to say that the staff did try their best with her.

• Reply from East Coast Community Healthcare C.I.C.

  Thank you for taking the time to leave your feedback. We apologise that you found it difficult to speak to someone in the service. If you would like to discuss this further please contact our Patient Liaison Team on 01502 445447

• Speech and language therapy

  1

  Submitted by Anonymous 19th April 2018

  My one year old was referred here for speech therapy. We were offered four sessions. After the four sessions, my child had not hit sufficient milestones and we were not offered anymore therapy. I then paid privately for my child to continue and she has made a lot of progress. I have had to write to my local MP and get them involved so that my daughter can be offered speech and language therapy through the NHS again.

• Reply from East Coast Community Healthcare C.I.C.

  Thank you for taking the time to leave your feedback. We are unable to feedback on specific cases on this forum but would be grateful if you could contact our Patient Liaison Team on 01502 445447 so we can look at your daughter's case in more detail.