East Coast Community Healthcare C.I.C.

Feedback

• No SLT offered despite previous plans

  2

  Submitted by Anonymous 28th March 2018

  After 4 terms of SLT support at a school unit my son my discharged with an agreement for further outreach SLT when appropriate. When I contacted ECCH there was a reluctance to assess. When assessed I was told my son’s SLT needs were not severe enough to get further help as criteria had changed since he left the school unit. We have had to arrange SLT independently which many people couldn’t afford.

• Reply from East Coast Community Healthcare C.I.C.

  Thank you for taking the time to leave your feedback. We apologise that you were given the impression that the service was reluctant to assess your child’s needs. If you would like to discuss this further please contact our Patient Liaison Team on 01502 445447

• Really good service

  4

  Submitted by Anonymous 7th February 2018

  I am an early years practitioner and we refer parents and their children onto this service for speech and language issues. We help parents complete the online referral and give evidence. It's a really good service but their needs to be more offered. They no longer offer many one to one sessions. Instead, it is mostly group sessions, so they can see more people at a time. The referral process can be quite slow also.

• Reply from East Coast Community Healthcare C.I.C.

  Thank you for your feedback. We are commissioned by the Local Authority and Clinical Commissioning Groups to provide Speech & Language Therapy and provide the service in line with their contracts.

• ECCHG - salt service

  1

  Submitted by Anonymous 14th September 2017

  In the process of making a pals complaint about this service. It is so poor and has failed my son.

• Reply from East Coast Community Healthcare C.I.C.

  I am sorry that our Speech and Language Therapy service has not yet met your son's needs. Our Patient Liaison team will do their utmost to rectify the situation as soon as possible.

• 18 week wait

  2

  Submitted by Anonymous 25th August 2017

  I've finally had a referral accepted for my son and been told it's an 18 week wait!

• Reply from East Coast Community Healthcare C.I.C.

  Thank you for taking the time to comment on our Children’s Speech and Language Therapy Service. We would be grateful if you could contact our Patient Liaison Service on 01502 445447 so that we look into your case in more detail.

• Not enough speech and language therapy

  2

  Submitted by Anonymous 12th April 2017

  My daughters has been waiting over 2 years for SALT.

• Reply from East Coast Community Healthcare C.I.C.

  We apologise that you feel there is not enough speech and language therapy. If you would like to make contact via our Patient Liaison Team on 01502 445447 we would be happy to discuss your concerns.

• Lack of speech and language therapy (SALT)

  1

  Submitted by Anonymous 12th April 2017

  We relocated from another county 4 years ago and the SALT provision has changed from monthly to half termly. My daughters needs 1-1 SALT not a teaching assistant. Her needs are not being met. This is inadequate.

• Reply from East Coast Community Healthcare C.I.C.

  We apologise that you feel that your daughter's needs are not being met and that the service has changed since you moved location. If you would like to make contact via our Patient Liaison Team on 01502 445447 we would be happy to discuss your concerns.