Address: Market Street, East Harling, Norwich, NR16 2ADTelephone: 01953717204Website: www.eh-khsurgery.co.uk
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273 responses from the local community
It's worse than last year
1
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
I have ongoing health conditions which need monitoring and treating since being hospitalised for three weeks last year. I've had to really push for my healthcare to be looked after. I'm capable of chasing things up and speaking out but what about people who can't?
There's no continuity of care as you don't see the same doctor. The last one I saw hadn't even noticed one of my health issues means I have to be careful what medication I take - he gave me one that's dangerous for me. I drove back down for a second opinion and was told it was ok as it's a low dose as long as they monitor me which I don't believe they will without me reminding them. You also get conflicting advice from different GPs.
I'm having private tests for some of my conditions and the results are sent to the surgery but the doctors don't read them.
They have a wait list system but you're not given a date, you're contacted on the day or the day before which is no good for people who work. I'm waiting for a blood test which I need to stop taking my medication for one week beforehand so it's no good telling me with 24 hours notice. I've flagged this but I don't feel confident they'll do it properly.
The dispensing staff have changed and don't check before they give you the medication and I have had queries. I check it myself now before I leave.
One positive is that appointments run on time when you can get in but you can no longer say the service is good once you're in. It's got worse than last year.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
It took a long time to get an appointment, I had to try for four or five days before I got in. Then I got a locum who was quite dismissive. I was seeing them for significant pain. I asked for a referral to a back consultant which they agreed to but which wasn't done. I'm having to finance private treatment to make it gets done as I need to be able to work. The reception staff are lovely but not the medical staff.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
I've been trying to get an appointment and I think I'm going to end up in A&E. I almost passed out driving on the motorway and I still can't get in to be seen. I can't be on the phone all morning because of work. I also tried to get help for a respiratory issue a few months ago.
The pharmacy is great, they do their best, all the staff do. It's just difficult when you can't get more staff. I'm thinking about registering back with my old surgery as I'm also in their catchment area. I prefer that you can email them and be called back from there.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
It's very, very difficult to get an appointment. I usually phone and it takes too long to get your illness treated in time. Last time I saw a doctor and they sent me for blood tests and ECGs. I had my blood tests five weeks ago and no results yet! I've spoken to reception and they don't know my results either. It's a bit of a problem because you don't see the same doctor. The pharmacy is brilliant though.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
I recently had an appointment which I booked face-to-face. I got a locum but he was quite good and listened. I've previously been told I was pre-diabetic but I wasn't. Reception can be quite blunt with not much empathy, they should be retrained in interpersonal skills. You shouldn't be asked to say out loud what the problem is, you should be able to write it down. There's a lack of sensitivity, if they tidy up the edges they would be more approachable. People often get told to use 111 or got to Kenninghall and they can't get there, or 111 put you back to your GP.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
To tell you the truth they're awful. I came here and was told it was vertigo which I knew was wrong so we went to A&E and they told me it was a stroke! I'm fed up of here, it's run by idiots.
It's slightly better than a year ago, you can get through quicker and I did get an appointment. But you can't get through to cancel then they moan people miss appointments.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
It's a muddled experience. Good staff but it's a job to see a doctor, I don't use the phone as it's a big queue. It's always a while but when you see them they're good.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
Used to be the best in the area, now it's the worst. I'm on the waiting list but I don't think my condition is something that should be waiting that long - I'm under the hospital for serious illnesses.
Submitted by Collected by Healthwatch Norfolk staff18th April 2024
The system is shot, it's zero stars. The staff do an excellent job, the staff service I can't fault but the system is awful. I had a blood test in January and 8 weeks later I was told there was an urgent issue that needed medication! When you call you can be number one in the queue but an hour later still on hold. And you can't get through on the phone to cancel appointments.
Submitted by Collected by a Healthwatch Norfolk member of staff16th April 2024
Where are the doctors because they are never here!
I had a text to say I needed to see a doctor urgently. I managed to get an appointment within a week of the text which was surprising, the Dr I saw was very dismissive, I walked in and she abruptly said "why are you here?" when I said I am not sure you text me but it may be due to an ongoing condition she said "I suppose I better look at you then" she checked me out and rudely said "well it's not that bad and not urgent you will just have to live with it" and made me feel like I was wasting her time. I have been living with the condition for a long time and since September 22 I have been on a waiting list to see a consultant , I phoned the hospital and they could not tell me where on the list I was and that even after I have seen a consultant it would be an 18 month wait for treatment. I just have to live with being really uncomfortable.