Address: Market Street, East Harling, Norwich, NR16 2ADTelephone: 01953717204Website: www.eh-khsurgery.co.uk
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273 responses from the local community
Its a really bad Doctors surgery
1
Submitted by Anonymous8th June 2021
have been registered with this doctor’s surgery since I was born. I can list a multitude of issues with not only how the surgery operates but the staffs and doctors lack of and out of date training concerning patients Hidden disabilities, neuro developmental disorder, Learning disabilities and mental health disorders.
Despite documents going back as far as the early 2000s to 2015 from multiple educational professionals noticing abnormalities with my own development & requesting the doctors at east harling surgery to look into further. Multiple doctors actively refused until I was sixteen years old and labelled me as attention seeking which I have recently discovered is a repetitive theme throughout what’s left of my medical records.
After multiple issues with this surgery making referrals, mainly not making them until several months after agreeing to get me assessed for autism. It took over six years from age sixteen to get diagnosed with autism and even with a professional who diagnosed me with autism contacted this surgery in front of me over the phone and in writing failed get me assessed with Attention Deficit Hyperactive Disorder it been over two years since my autism assessment and they actively failed to look into Attention Deficit Hyperactive Disorder further being actively dishonest & deceitful informing me of no services available and right to choose scheme not existing.
This is where it gets interesting and extremely dangerous. My medical records from the last twenty years have suddenly gone missing, the Doctors surgery computer system shows that all the doctors I have seen have been failing to record doctor’s appointment and what has been discussed. Because of the failing to get me assessed for autism sooner I have not had the support need to pursue and succeed academically, anti-depressants have been pushed on me like skittles exacerbating the undiagnosed Attention Deficit Hyperactive Disorder leading significant difficulties dealing with everyday tasks & relationships which has resulted in multiple suicide attempts.
Despite being treated by crisis team, children and adolescent mental health services and wellbeing organisation returned duty of care back the surgery who then failed to follow up.
The lack of empathy from this surgery and their failing ability to record appointments properly or retain my medical history as well as doctor failing to inform the Department of Work and Pension of any relevant medical history to support much need benefits claim has left me in extreme hardships.
The surgery should also be extremely ashamed of it relaxed safeguarding policy which has affected me throughout childhood when I was being assaulted and neglected as a child and their failing to request need or care assessment when I was an adult struggling to point of not being able to take care of myself.
The receptionists and dispensary staff are extremely rude and are careless failing to ensure prescriptions are correct containing the correct medication and bullying patience to sign for medications they have not received.
I have been trying to speak to a doctor for 6 months. Have been given phone appointments with nurses one of which resulted in me being referred for a procedure which the clinician administering it described as 'pointless'. A doctor was supposed to ring me at 9.10am this morning for an appointment I have been waiting three weeks for. It is now 1.15pm. I am self employed. This day off is costing me money. Utterly hopeless organisation and obstructive reception staff. If I had a choice I would definitely go elsewhere.
Absolutely disgusted with the service here at the moment. I need to talk to a doctor and it took 48 minutes on hold to get to number 1 in the queue. The moment I got to number 1 I was cut off. Went online to try that way and they form is currently unavailable. Struggling to breath with my asthma. What am I supposed to do now?!
I have been unable to get past reception staff and get an appointment nor telephone consultation for an ongoing medical condition. Even when told by Doctor to return if the condition worsens. Rude non listening nor hearing receptionist.
I sent a message via the website with a question - the very next day I had an email to say I had a reply from the Surgery - such a fantastic was of communicating without having to waste everyone's time hanging on the phone. Very impressed
Made an appointment over a week agao, told it was a telephone one, so come the day a week later I waited and waited, no phone call. Tried contacting then by telephone twice waited 20 minutes each time and then got cut off. Seems to be impossible to get an appointment with a doctor, awful communication, getting medical attention is like getting blood out of a stone. Online services do not even show the doctors names who might be working at the surgury. Shambles !!
I have always had good experience in the past but this time when I needed help for a condition that warranted intervention, I have had to wait over a week to get what was required. I have just been informed after ringing this morning that help was waiting at the chemist for me but nobody had messaged or rang me to let me know. Needless to say I could have had ease from my condition from Friday if I had been informed. I certainly am not at all happy with my experience this time. I am not a patient that is rude and disrespectful and am understanding of the current situation, but I don’t feel I have had good treatment this time.
Really disappointed with the treatment I have received over the last couple of months. Rude receptionists, seems to be impossible to get an appointment with a doctor, awful communication, staff not taking my problems seriously and getting medical attention is like getting blood out of a stone. Online services not working, so have to wait a ridiculous amount of time on the phone to get through. I understand there may be issues due to the Covid situation, but that shouldn't be stopping people from getting medical attention.
Submitted by Pam and Harry Stebbing25th January 2021
I and my two children (now 46 & 48!) have been registered with East Harling surgery since Jan. 1981 (Dr Paul Jonason) my husband slightly longer. We have received nothing but kindness and understanding from all the surgery staff and any doctor that we saw. My husband had a prolapsed disc in his back and Dr Jonason even phoned his old professor of surgery to see if he had any further advise he could offer. I have always been spoken to in a civil manner by the reception staff. We are more than happy to go the further distance to Kenninghall surgery if and when it helps. Many thanks to all of you - we don't intend moving house any time soon!!!
Brilliant organization at the Thetford Cottage Hospital, with East Harling and Kenninghall staff observed working there.
I arrived 10 minutes early at 08.40 and was seen at 08.50!