East Harling Surgery
Telephone: 01953717204
Website: www.eh-khsurgery.co.uk
Feedback
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Efficient and friendly
27th September 2021I am very happy with the surgery. They are very responsive and I am always able to get an appointment. It is one of the best surgeries I have been to. There is a reasonable waiting time for appointments but I am confident I will be seen in an emergency.
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Fantastic service in difficult circumstances
27th September 2021I don't need to visit often but there's been no issues today at the flu clinic. It is running very smoothly - all good! Fantastic service who are clearly thinly stretched and doing all they can in very difficult circumstances. Still very good. There's a three week wait for a standard appointment but this is not really their fault and is out of their control.
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Very good flu clinic
27th September 2021Very good, no problems at all. I don't come here very often but the flu clinic was good and no waiting. They contacted the monastery to tell us about the flu clinic.
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I can't fault the surgery in general
27th September 2021Would be an improvement to have face-to-face . I understand that they're stretched and working as hard as they can. I know something was missed for my friends because they didn't have a face-to-face appointment. It's important to remember that patients arrive at an appointment with a presenting problem and then the real problem. I personally don't have a problem with the triage system but I think you should be able to choose what works for you. There also seems to be the attitude of "we can't deal with this so the hospital will." They sent me to the hospital but I felt like I was wasting their time. They sent me to the hospital for a clot without seeing me face-to-face. This was because they treated me for one previously and this was great. I then came back to them with similar symptoms and when I called here they just sent my straight to the hospital. It could have been avoided if they'd seen me and asked some simple questions. I can't fault the surgery in general though - it's the system.
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The appointment system is not good
27th September 2021You have to phone in on the day to book an appointment, every time I try online it doesn't work. You can wait three weeks for a non-urgent appointment. You can't get to speak with anyone other than a receptionist, it would be good if the patient could choose if they have a face-to-face appointment. There is a lot of opportunity with face-to-face appointments to see ongoing and underlying conditions which can be missed if only on the phone. I have lived in the village for 35 years, we used to have a family doctor who knew you so you don't have to tell your whole life story but now it is different. Also recently there have been a number of mistakes. I was given a double dose of medication, I've had lots of things sent back again. I was also given co-codamol for nerve pain by one doctor but the next doctor I spoke to said that it would be useless so I had been taking it for no reason.
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Difficult to see someone face-to-face
27th September 2021This surgery is a joke. We want something like you see on that program 'GP behind closed doors'. But it's nothing like that here - instead you can't see a doctor, then you can, then you're sent to Kenninghall. You then visit the practice and the carpark is empty - probably because they're just seeing patients online. When you go to the hospital they're flat out but your GP just won't see you. It's 50/50 with staff attitude. I've had some start arguments with me but on the other hand some are really helpful. My wife had a scare and needed serious treatment - the GP saved her life. They do what is needed when it comes to things like that. Getting in to see someone is what is the problem and seeing someone face-to-face. Doctors don't seem to last long here either - we get good ones and then they leave.
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Hard to get an appointment
27th September 2021I am never sure which GP is ours so I don't know who to ask for, this is different to how it used to be and it seems to change all the time. The phones are better to get through here than Kenninghall, but there are still long times to get an appointment. I understand this is how it is because of the pandemic. But if you get something and you are worried you want to see someone. They say that you can go to A&E but you don't want to do that. My daughters have had more difficulties getting through and you worry that they don't get the help they need but I won't go into that. The people are nice here.
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Flu clinic well organised
27th September 2021Today's flu clinic was well organised and efficient. I do share probably everyone's frustration with the appointment system.
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Been here for 20 years
27th September 2021I have been here for 20 years and I have never had any problems, they are always helpful. I did have to wait 3 weeks for a telephone appointment. Diabetic check ups have been good and they always contact me for them. I work for the Norfolk and Norwich Hospital and I know how other GPs are hard to contact in comparison to East Harling.
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Difficult to access and inconsistent staff
27th September 2021It's challenging to get an appointment. And because it's so hard to get an appointment you find yourself getting a bit shirty with them and I don't want to. You can feel there's a wedge starting to form - like a wedge between you and your care. I've struggled in the last 6 months to get care. I know what a brilliant job they do, they're just being asked to do too much now. We have has problems with some individual members of staff - it's just inconsistent - some are great! Their electronic communications and processes around the flu clinic have been great. It's just the access to appointments and inconsistent staff - some I would rate 1 out of 5 and some I would rate 5 out 5.
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