Address: Market Street, East Harling, Norwich, NR16 2ADTelephone: 01953717204Website: www.eh-khsurgery.co.uk
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273 responses from the local community
Excellent flu clinic
5
Submitted by Anonymous27th September 2021
Excellent flu clinic, very quick and well organised. A slick operation. Up until recently I had been at a different surgery where there were more issues but here has been good. I have not had to book an appointment yet, but routine appointments have been good.
When I ring no one answers, they tell you to go online but not everyone can go online. I rang East Harling and when no one answered the phone bounced to Kenninghall and the person I spoke to told me to ring East Harling! The doctors are not seeing you at all. I spoke to a nurse and was told to ring and make an appointment with a doctor but when I rang and spoke to a receptionist they tried to book me back in with a nurse again. If I could move surgery I would. The doctors are good if you can get to see them, but even if you do see a doctor they can't seem to refer you on because of COVID. They also do not stick to appointment times, I had a telephone appointment at 11am and they called at 2pm.
Just wanted to say how quick and well the response from all staff and the doctors was yesterday and it is really appreciated. Thank you so much people are too quick to complain these days but aren't forth coming when its positive.
The receptionists are just unbelievably rude. Now I know they may be a little uncompassionate due to dealing with patients on a day-to-day basis, however it is just plain rude to interrupt people when they are trying to explain their issue. " name and date of birth" is usually shouted over me when trying to explain about my health complaint. And when I go to explain that I'm in pain or suffering or something to that effect I get hit with " would you class as a medical emergency that needs to be dealt with today" .... even if you say yes theres no guarantee that you'll be seen. Some of the doctors seem to be far less compassionate than other doctor's. Even when it comes to my child's health there's always a wait or a need to ring back 8:30 in the morning. You then wait up to an hour on hold and then be told there's no appointments and the to phone next day. Frankly it's disgusting and I don't appear to be the only one with that view. Also prescriptions. You speak to a doctor it says you need desperately to have a prescription of say antibiotics. You go to the pharmacy 2 Days Later because apparently that's how long it takes for the pharmacy to receive your prescription to then be told that the doctors haven't sent it over.. so you go over to the doctor's to collect it and magically it's either disappeared or has already been sent. So you then have to wait about a week and by this point you really needed those antibiotics and could have been better by now, but instead you're still poorly, chasing a prescription that the staff are too incompetent to get to the right place. Perhaps the rude person sat behind the desk should have their positions revoked and given to more compassionate and caring staff it would make this community feel supported as opposed to being made to feel like a burden.
Twice now I have been offered phone appointments over a week in the future for things that half to be seen in person (skin condition) - to be told a further in person appt is needed taking weeks further.
I presented for a skin condition, was prescribed medication and told ‘if this doesn’t work we can try one more option’. I called surgery to say the medication didn’t work, did I need another appt or could they prescribe from notes. It took over a week and 5 phone calls as initially the request wasn’t even made and no record of it. Second call request was passed to pharmacist that I discovered in the 3rd call. 4th call the pharmacist had responded that a doctor needs to address it. Each time I had to chase myself, not called back as promised and no follow up action taken until I prompted. 5th call, 8 days after initial enquiry I was told I needed an appointment and one was made a further 6 days later, phone call only which is pointless since all the information I can say over the phone has already been given. I will no doubt need a further appt at goodness knows what waiting time. Meanwhile I am unable to sleep more than a few hours, it constant discomfort and have a skin condition affecting my whole life, confidence, hone life & desire to be out in public. All that was needed was 8 days ago to be told I needed to book an appt then or the doctor to read my notes and prescribe based in them.
Phone calls are unacceptable for conditions that quite clearly need to be seen in person. They are just another waste of time and barrier to receiving treatment.
Gate keeping by non- clinically trained receptionists is also a major problem at the practice. They are not qualified to triage nor do I wish to discuss my health with them.
Very poor service. Can’t be seen on the same day. Have to wait for weeks to be seen. People who work at reception and doctors etc have no respect towards to you. Never reply when you need them to. It had gone worse now. It was good a long time ago! Things changed. So so poor. Wish I could move to go somewhere different who actually wants to help!!
I stepped out of work to be on hold for 35 mins to ask for prescription, told to fill in a form on line, which i cant do as i am working and phoning family to try and find the form to fill in has proved impossible. Left no option but to leave work and call 111, AGAIN! Lady on the phone said 'you didn't listen did you when i had a question,' which still wasnt answered. I give up.
I want to say a big thank you to today’s team, my daughter was visiting and woke up with pain, she knew exactly what it was as unfortunately suffers with UTI’s regularly. The staff we so caring and efficient and she had antibiotics by 2pm today. We can not praise you all enough and now she is on the road to being pain free. Thank you all so much again.
The GP system here and at Kenninghall isn't working. Unable to email queries and impossible to get appointments. Where do we go for help now? What happens when the huge new local building programme brings so many more patients?
Cannot book anything on line as system not working. Got thru on phone and told no appts for 4 weeks. Told to phone at 8-30 Monday morning...with everyone else. Surely there must be a better way, this is letting down the community.