Feedback Centre

Address: Grove Lane, Thetford, IP24 2HY
Telephone: 01842752285
Website: www.grovesurgerythetford.co.uk

Part of The Breckland Alliance with School Lane Surgery and Watton Medical Practice

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Feedback

114 responses from the local community

Hassle free

5

Submitted by Feedback collected by Healthwatch Norfolk staff 31st January 2024
The GP practice is a lot better now you can access it online. It's hassle free. They email me straight away and have dealt with things within a working day. I do not think anything needs to be improved.
Reply from Grove Surgery
Dear Patient. Thank you for the feedback we really appreciate your comments. Kind regards Tina Patient Services Manager
No problems

5

Submitted by Feedback collected by Healthwatch Norfolk staff 31st January 2024
There are no problems. They ring back when needed and all the staff are alright.

Leave a provider response
Absolutely amazing

5

Submitted by Collected by Healthwatch Norfolk staff 28th September 2023
I'm happy with the doctor and all the staff are nice. Everyone is very helpful. They listen and don't ignore me, and everyone is friendly and happy.

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Appointment system is frustrating

2

Submitted by Collected by Healthwatch Norfolk staff 28th September 2023
It feels like it's gone down hill a bit, it doesn't feel like a family doctors anymore. All the doctors that used to be here were fantastic but now it feels like it's lost touch with the community. It's slowly getting better though, staff seem to be doing their best. It frustrating you have to go home and be called before coming back.

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Brilliant

5

Submitted by Collected by Healthwatch Norfolk staff 28th September 2023
I've been here since the 70's and I've always been happy, they've always been on the ball. When you first go in and talk to the receptionist it feels like they're there just for you. It's easy to make appointments, it feels like it's got easier recently.

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Very nice staff

5

Submitted by Collected by Healthwatch Norfolk staff 28th September 2023
Everything is fine, I normally don't have to wait long and the staff are nice. They get it spot on.

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Brilliant

5

Submitted by Collected by Healthwatch Norfolk staff 28th September 2023
I can always get an appointment and they're helpful and friendly. I can't find any fault, i'm happy with everything

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Good surgery

5

Submitted by Collected by Healthwatch Norfolk staff 28th September 2023
It's a good surgery, but it's overworked. It has been hard at times, I have long term health problems and when you don't feel well can be difficult if don't get to see the same person each time. That's just an observation and not a complaint. Today was very good.

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very nice lady at reception

5

Submitted by collected by Healthwatch Norfolk Staff 27th September 2023
They are very good here, there is a very nice lady at reception. It is easy to get an appointment I mean it could be easier but it is all good. The only improvement I can think of is if they fix the door

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no problems

5

Submitted by collected by Healthwatch Norfolk Staff 27th September 2023
I have no problems here I get treated well and I treat them well it is all give and take.

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Grove Surgery

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Hassle free

Reply from Grove Surgery

No problems

Absolutely amazing

Appointment system is frustrating

Brilliant

Very nice staff

Brilliant

Good surgery

very nice lady at reception

no problems