Part of The Breckland Alliance with School Lane Surgery and Watton Medical Practice
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96 responses from the local community
Brilliant service
5
Submitted by Nicholas Jones17th July 2022
I have needed the GP three times in the last year. Each time I made contact with the online form. Each contact I had a response within four hours. For two of the contacts a prescription was sorted with no other contact needed - which was great as it would have been a wasted face to face appointment. For the third I was given an immediate appointment and was seen by the GP within 3 hours.
Amazing service!
I’ve had no issues with this GP surgery when it comes to me and my children. I really like the system where I can fill a form online and I get a call back to discuss or face to face appointment. When my girls have been poorly and needed reviewing they’ve responded within 2 hours when I’ve submitted the form. When I’ve tried 111 it took 12 hours for a doc to call me. Defo recommend grove lane surgery.
I e had an on going cough I have seen three different gp at grove one didn't even ask if I smoke all said no crackle so do tvworry just a cough ,I reported I had pins eedles going across my chest told not to worry till it's over my hole body always come away feeling like I e annoyed them or wasted there time years ago when you saw the same gp he got to know you your history appointment was quicker and often got to your problem so less appointment I'm scared I have a serious illness that is being left ignored I have sleepless. Ights o er it as I still have cough
I went fown to see diabetic nurse and she said she's so sorry..I went what do you near, she said well your reciving palative care.. I went I'm not, nothing wrong with me and she looked and they had mixed my file with someone else...to say I complained and left the practice... .place is a mess...receptionist are not helpful either...
When you can actually get an appointment surgery is great. Being a disabled person through arthritis in multiple joints and new joints,a diverticulitis sufferer who doesn’t always have signs I need the loo until it’s too late (& in public places) my big flare up where I was in agony back in march, and having black stools was tested for cancer (thankfully all came back negative other than I was diagnosed with stomach ulcers) was told next time I have agonising pain to go to a&e! But that doesn’t solve the problem of my bowel incontinence. I’m told to call at 8am to see if any drs are available, most nights I’m tossing and turning through pain until past 4am so miss the early morning slot to call to see if I warrant a call back by a dr. Unfortunately a dr can not see my swollen knee or hands/wrists with lumps that I want to be checked and reassurance that the are just a form of arthritis or to be referred to a specialist for my stomach as I’ve researched that there are things that could be done to give me some sort of feeling that will allow me to get to a loo on time
During lockdown my mothers dimentia became more and more apparent, I was told by social workers etc that to get access to any help for her I would first need a diagnosis. Many times I phoned and explained this to receptionists. Cut a long story short, things with Mum deteriorated to the point where I was sobbing down the phone asking for help for her and ,by now, also my mantal health. No help whatsoever was forthcomng. I was in despair. The receptionists just gave stock answers to my pleas. I often asked to speak to someone a bit more superior, hoping to speak to a person who would be a able to maybe understand the problemsI was experiencing but no. Things did not get any better for me and mum. The only help i received was from emergency social workers who found a place for mum in a care home. Not the outcome we wanted but it really had became an emergency, I really feel that if I had received basic care from the beginning things may have had abetter outcome. Perhaps train receptionists how to speak to people and not to just assume that we are just time waster and skivers because thats how I was made to feel.
Contacted Surgery as been feeling low for a few months. Explained this the online form and got a respond to say booked for blood test with follow up telephone appt for the next week. I’m still waiting and that was 2 weeks ago.
My mother who was registered at this practice has now moved to school Lane surgery. She’s almost 91, was hospitalised with covid and there contacted C Diff. She was discharged to a nursing home. She has many health issues and was extremely poorly with an horrific cough exacerbated by severe breathing difficulties. She has been bed bound for over 3 months. A home visit was requested and confirmed. No visit took place and a prescription was sent to the home without even phoning to establish the facts from the on duty nurse. I went to the surgery the following day to complain and a visit finally happened. This was the last straw in a catalogue of poor service.
I asked for an appointment with a nurse but was told by receptionist I needed to tell her what the problem was and then need to first speak to a GP.
If I wasn’t happy doing this (I wasn’t) I could go home and ring instead but still needed to tell them my problem over the phone.
GP rung me soon afterwards and sent prescription to pharmacy.
This was a matter which a nurse could easily have dealt with and I would have been more comfortable seeing her but seems it isn’t possible anymore.
Why do we need to tell receptionist what the problem is?
Not great if there is a queue behind you and it is a sensitive matter.
I have been with this surgery for 46 years and never known it to be so bad.
My baby has been having issues since being 5 weeks old. I have gone round in circles with the doctors at grove surgery as they are all contradicting each other, telling me medication isn’t available (which is not true as I pushed for it) trying to prescribe him an inhaler at 6 weeks old without seeing him. No one wants to see him and spend time checking him over. Instead a referral was made to west Suffolk hospital. When I rang up west Suffolk hospital they relayed what they have put in a letter back to the dr ( re the medication needed, and underlying cause) who should of phoned me to inform me of. 3 weeks later I am still awaiting this phone call and as far as grove surgery know I am desperately awaiting the referral still. I am sickened by it all now and after no one rebooking mine and his 8 week post natal appointment after the dr was off with covid ( I was desperately holding out for this appointment due to all of the above) I have now felt I had no option but to pay to go private.