Harleston Medical Practice

Feedback

• Cancer screening experience

  3

  Submitted by Anonymous 7th January 2020

  Staff a bit uncommunicative. Got results as ok. Few weeks later felt needed another test at first Dr refused so ended up going to hospital where I was found to have Endometrial cancer stage 4

  
  
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• Under the care of hospital/DR doesn't bother

  2

  Submitted by Anonymous 8th November 2019

  I've been waiting over a year for a blood test from my doctor. It just feels like because I'm under the care of the hospital for my heart condition they don't seem to bother with me. Getting an appointment is horrendous too.

  
  
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• Very busy but on the whole they're okay

  4

  Submitted by Anonymous 4th September 2019

  It's a very busy practice but on the whole they're okay. They're under pressure so it's understandable. I have to go there every week for them to monitor my condition. They just don't have the time they used to anymore. The doctors do ring you back if you call them but you don't get the personal touch.

  
  
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• Not enough GP's

  2

  Submitted by Anonymous 7th August 2018

  I have had trouble getting appointments. They always say none are available. There's been more and more housing built in Harleston, and I think there's actually less doctors now. All the doctors are really nice, you just can't see one unless you wait two or three weeks. I speak as I find.

• Reply from Harleston Medical Practice

  Thank you or your feedback. I was sorry to hear that you had found it difficult to access an appointment with a GP. As a result of patient feedback we introduced a new appointment system in January 2018. This is also now complemented by a new improved telephone system. Any patient requiring access to a GP is asked call any weekday between 8.30 and 10am. The GP will call you back the same day and will either meet your needs by telephone or arrange for you to attend the practice at a convenient time to complete the assessment and consultation. If you have an urgent need after 10 am, reception will arrange for the duty GP to call and discuss your needs. Patient feedback regarding the new appointment system has been very positive and I do hope that you will find this also next time you need to access our services. Please do not hesitate to contact me at the practice if I can be of assistance or if you wish to discuss this matter with me. Thank you once again for your feedback. Patient feedback is a valuable tool to help us improve services for our patients. Maria Flood Practice Manager

• Not an uncommon illness

  5

  Submitted by Mrs Rita Kirk 4th July 2018

  I had been suffering chronic back ache, my doctor booked an MRI scan for me, on receiving the result he telephoned me, saying he wanted to see me today, at my appointment with him he told me I had an infection on my spine, he then spoke to the spinal unit team at Norwich & Norfolk university hospital and told me they would be in touch with me. I thought one to two weeks, within an hour I received a call from a member of the team to say could I come in now, which I did, I had a spinal biopsy and was then placed on antibiotics intravenously, I had a pic line fitted . My stay in hospital was eight weeks, the spinal team and staff were superb my consultant explained my pain perfectly and all the medical treatment he prescribed has made me realise how poorly I felt last year. My doctor then referred me to Integrated Therapy partnership at Churchill surgery to see a physiotherapist, a very nice lady who asked questions and I did some exercises all without any pain, so no follow up, just exercises to do at home. I would like to thank the Harleston practice for all the blood tests they have done for me, making sure they are with the right consultant for my visits to N&N. I have now fully recovered and feel ten years younger , so a very sincere. Thank you to my doctor.

  
  
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