Hellesdon Medical Practice

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• Receptionists are Brilliant

  5

  Submitted by Nick Hawkes 23rd February 2024

  I have always found the Hellesdon Medical Practice receptionists to be so helpful and willing to make things work for you. They work so hard for us patients; it must be a constant challenge for them. This morning I was call number 26 looking to book an appointment today. When I was connected the receptionist apologised and said there were none currently, but try later as there maybe some more released. In the meantime a routine appointment was in March which she booked as back stop. I rang late this morning and now have an appointment face to face with a GP at 1.30pm. Thank you!! You are stars

  
  
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• Very good.

  4

  Submitted by Feedback collected by a Healthwatch Norfolk employee 16th February 2024

  Generally speaking they are very good. They initiate my yearly check up. Sometimes the doctors are difficult to see but that's fine, I see a nurse. If I really need to see a doctor then I can see one eventually.

  
  
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• I had an appointment with Dr Tolley

  5

  Submitted by Karen Kedge 9th June 2023

  I have known Dr Tolley for many years and he is a great doctor. He listens to your problems and explains in detail to help you understand the medical treatment. Very easy to talk to and makes you feel at ease.

  
  
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• If I could I would give them 20 stars

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 20th April 2023

  My Dad has terminal cancer and I can not fault Hellesdon Medical practice. Everyone involved in the practice and his care has been great. I got home at 4.55 and my Dad was struggling to go to the toilet so I phoned the surgery and they prescribed him what he needed straight away and I had the medication by 6.15. He had a home visit from Dr Javid and my Dad need 5 test/checks he did them all and was honest and reassuring with him. They have been so good with his care and if I could give them 20 stars I would.

  
  
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• Cannot fault

  5

  Submitted by Anonymous 18th April 2023

  I have lived in Norwich for 2 years with Hellesdon medical practice being my Gp and as somebody that uses them regularly, as does my husband, we really cannot fault the service. I have found the healthcare staff to always be extremely thorough, efficient and kind and the admin staff have gone above and beyond for our family on more than one occasion. Definitly the best GP practice I have been with by far. I’ve never had to wait too long for my appointment and have never found it difficult to make an appointment either.

  
  
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• ALWAYS BRILL

  5

  Submitted by DARRYNN CHAPMAN 30th December 2022

  Just want to praise ALL the staff at Hellesdon medical practice for their continued hard work . always helpful, always trying , .Most people just don't see or know what goes on behind the scenes in a doctors . There is always many hidden HEROES in all doctors . Thanks Again

  
  
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• Positive feedback

  5

  Submitted by Anonymous 8th October 2022

  I can only praise Hellesdon Medical Practice. I needed advice concerning an elderly relative. The Doctor was very helpful and saw them that afternoon. She gave them a precription and has organized an xray. Doctors are getting a lot of negative comments but i cant praise enough

  
  
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• Dr not helpful to relatives

  1

  Submitted by Anonymous 3rd October 2022

  As the next of kin to a patient of this practice , (and a retired health professional) I have only on three occasions, had to ask for the services of the doctor who is allocated to overseeing the medical needs at his care home. The first time I asked the doctor for some help for my relative (who had dementia) He was less than helpful and was obviously annoyed at me for disturbing him. He also told those looking after my relative not to let me call him again. On the second occasion, I asked for my relative to be reviewed as he had leg swelling and redness. The GP sent an alternative health professional who mis-diagnosed and missed cellulitis and my relative ended up in hospital for three weeks, The third time I needed his help was today, when needing the death certificate completing. I explained on THREE separate phone calls that I am only in the country until Friday and would appreciate this doing today. Guess what? Not done and he is day off tonmorrow. Totally unacceptable. The receptionists however, are lovely.

  
  
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• Flu clinic

  5

  Submitted by Anonymous 1st October 2022

  Just had my flu injection the service was excellent. Arrived, gave my name at the door, shown where to go and sit by such a very friendly lady, saw Dr Tolley who is my Doctor which was lovely. Well done Hellesdon.

  
  
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• No appointments but never mind time for tea

  2

  Submitted by Feedback received through Healthwatch Norfolk post 15th September 2022

  No appointments but never mind, there is plenty of tea and chat to make up for it! After trying on the phone several mornings to make an appointment I went down to the surgery and still couldn't get one. Okay fair enough if you don't have any appointments you don't have any appointments, I have to sort something else out. But then a lady came through the door. She looked at me and the other lady and said do you want a cup of tea? She was very friendly and I thought at first she was talking to me, but I think she was asking the lady who was serving me. I am a pensioner on my own and wouldn't have said no to a cup of tea, but I really wanted an appointment more and that was what I there for. She saw someone in the waiting room who looked like a friend or someone she knew and then she chatted and giggled with them. The waiting room was busy and the phone was ringing non-stop just like when I tried to phone. I think this is how they do things now. If you can't get through on the phone you have to wait or ring back later or go in. The lady has gone off to make a cup of tea or chat to people in the waiting room and will be with you when she finishes talking to them. Oh dear, I suppose this must be what Hellesdon Medical Practice counts as good patient care these days and we are always being told to move with the times!

• Reply from Hellesdon Medical Practice

  Thank you for bringing this to our attention.