Hemsby Medical Centre

Feedback

• Wasn't happy

  1

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  I wasn't very happy yesterday. I phoned up twice because we were going to be late for our appointment. We rang and pressed option 4, it rings for a while and then says "can't take your call". Normally we're quite happy but if they're unable to answer those calls they shouldn't offer the service. Normally the doctors and everything is okay and you can get a doctor.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us your feedback, I will share this with the team. We are sorry to learn that you have encountered difficulties when trying to contact us, we are going to be changing our telephone system later this year. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• caring attitude

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Every time I come it's nothing but brilliant. The staff all have a caring attitude.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• willing to listen

  4

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Very good. Always willing to listen and always do their best to get you an appointment. Phones take a while though.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. We are sorry to learn that it sometimes can be difficult to reach us on the telephone, we are going to be changing our telephone system later this year. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Always been good

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Nothing wrong with the surgery, it's always been good. I always see the right person and it's always good advice. I like the nurses. The only bugbear I have is that I feel sorry for the receptionist having to answer so many calls first thing in the morning.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Helpful

  4

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Very helpful. I come in twice a week to get my legs seen to, they're always good. It's easy to make an appointment.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• They're great

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  No problems. They're great, good a their jobs, patient and they sort the problem out.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Hard to book but nice staff

  1

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Getting to see a doctor is hard. The phone system is not very good. You ring at 8 and have to wait in the queue. I had to wait 6 weeks for a steroid injection. I think the appointment system needs sorting out. I would like to be able to book things in advance more easily. The staff are very nice though.

• Reply from Hemsby Medical Centre

  Dear Patient, Thank you very much for taking the time to leave the practice your feedback. We are sorry to learn that you have had difficulties in booking an appointment, we have prebookable appointments on most days at all of our sites and including Monday/Tuesday evenings and Saturday at Martham. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Can't fault them

  5

  Submitted by collected by Healthwatch Norfolk staff 31st July 2024

  They're brilliant - can't fault them.

• Reply from Hemsby Medical Centre

  Dear Patient, Thank you very much for taking the time to leave the practice such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Brilliant

  5

  Submitted by collected by Healthwatch Norfolk staff 31st July 2024

  They're brilliant, absolutely! They look after me, the doctors have been brilliant. No improvements needed.

• Reply from Hemsby Medical Centre

  Dear Patient, Thank you very much for taking the time to leave the practice such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Really good surgery

  5

  Submitted by Collected by Healthwatch Norfolk staff 31st July 2024

  Brilliant. Clinicians are brilliant. I can always get an appointment. Really good surgery.

• Reply from Hemsby Medical Centre

  Dear Patient, Thank you very much for taking the time to leave the practice such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites