Hemsby Medical Centre

Feedback

• Not very helpful

  2

  Submitted by Anonymous 28th June 2018

  I've had one doctor there that has been a big help, but our normal GP and other doctors have not been very helpful when trying to get my sons mental health diagnosis.

• Reply from Hemsby Medical Centre

  Thank you very much for taking the time to provide your feedback. Our sincere apologies that we haven't replied to this sooner. We are glad to hear that the doctor was helpful. We are sorry to learn that your son has encountered issues when accessing care at the practice, we hope these issues have since been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• I'm a member of the patient participation...

  4

  Submitted by Anonymous 12th February 2018

  ...and think the surgery is generally pretty good. I know a lot of patients don't like the booking in system. They don't like that the receptionists ask questions as to why you need an appointment. I understand that it lets the GP have an idea of the situation before the appointment, making it more efficient, but patients don't always understand that. I think they could publicise the self-help groups more, rather than relying on people to leaf through information themselves.

• Reply from Hemsby Medical Centre

  Thank you for taking the time to share your feedback with the practice and thank you for being a member of our patient participation group. We do ask questions to try to ascertain who the most suitable clinician would be to direct you to for the care that you need. We also have Social Prescribers and Care Co-ordinators attached to the practice that we can refer patients to and they can help you find local services that may be of benefit. Our apologies for not replying to this feedback sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• Not great

  2

  Submitted by Anonymous 11th January 2018

  Compared with my new surgery this surgery isn't great. The staff aren't particularly helpful or friendly. Perhaps they are more stretched than my new surgery. It was always difficult to get seen.

• Reply from Hemsby Medical Centre

  Thank you very much for taking the time to provide your feedback. Our sincere apologies that we haven't replied to this sooner. We are sorry to learn that you encountered issues when contacting the practice, we hope these issues have since been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• Used a different surgery in the end

  3

  Submitted by Sarah 3rd November 2017

  I went in with an illness, was told by them that it's a seasonal virus and to come back if it got worse. I ended up going to a different surgery and they prescribed me antibiotics straight away.

• Reply from Hemsby Medical Centre

  Thank you very much for taking the time to provide your feedback. Our sincere apologies that we haven't replied to this sooner. We are sorry to learn that you encountered issues with the practice, and hope that this since been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• More understanding of patients with Autism

  2

  Submitted by Anonymous 13th October 2017

  I’d like recognition of patients with Autism when GP practices are speaking to them on the phone. I’m trying to promote independence in my daughter who is 23 and has Autism. Quite often when you call the surgery you get asked if it is an emergency or to briefly tell them what's wrong which causes confusion for my daughter as she doesn’t know how much information to give and if they say there are no appointments then she will just give up. The surgery used to have a system where it would alert receptionists of a patient with Autism but the surgery told me that’s no longer the case. Just for someone to spend a bit more time when talking to my daughter to get to the route of the problem would really help, as I often have to go with my daughter to the GP now.

• Reply from Hemsby Medical Centre

  Thank you very much for taking the time to provide your feedback. Our sincere apologies that we haven\'t replied to this sooner. We are sorry to learn that you and your daughter had encountered issues with the practice. We hope that it is now easier for you both when contacting the practice to get any help and support needed. Kind Regards Practice Operations Manager Coastal Villages Practice

• They know me by name as I walk in

  4

  Submitted by Anonymous 6th October 2016

  They're friendly and efficient. They refer very quickly and don't seem to be in a rush. You never feel hurried. Been with them for 4 years now. They do listen to any queries, comments and worries I have. I was waiting for my results but I didn't hear anything so I contacted them. They told me that I had to ring for the results. When I had blood tests they had always contacted me. So it's not always clear what the procedure is.

• Reply from Hemsby Medical Centre

  Thank you for taking the time to share your positive feedback with the practice. Its lovely to hear and I will share this with the team. We are sorry that you had issues with finding out your results, we hope this issue was resolved. Our apologies for not replying to this feedback sooner. Kind Regards Practice Operations Manager Coastal Villages Practice