Hemsby Medical Centre

Feedback

• lovely surgery

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  They're brilliant. Very happy. Great respect and lovely surgery.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• No issues

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Absolutely fantastic, no issues at all. They'll even squeeze us in if we're early.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Helpful

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  It's great. Anyone I've seen has been good and helpful. They do prescription collection from the church in Winterton which is really good.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Nice staff

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  The staff are very nice and I can usually get an appointment. Very good.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Happy with my first visit

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  It was my first time coming to the surgery. Very, very happy. The doctors helped a lot, and went through everything with me. He said if I have any problems then I can come and see him. What more could you ask for.

• Reply from Hemsby Medical Centre

  Dear Patient, Thank you very much for taking the time to leave us such positive feedback. I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Fantastic

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Brilliant, fantastic. Very polite, helpful, no complaints. They've always been good to me.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• All fine

  4

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Everything is fine. They were running early so I was able to go straight in for my appointment.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• quick response

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Very good. I sent the message and got a quick response and had an appointment with an hour and a half.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Couldn't get all my medication

  1

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  I'm pretty wound up. I'm going away for 3 months soon and I'm trying to cover that period with medication. I was told to write on my next prescription that I needed that quantity. I came to collect it and I was only given one month. They told me they couldn't provide the rest this time.

• Reply from Hemsby Medical Centre

  Dear Patient, Thank you for taking the time to leave us feedback. I am sorry to learn that you have encountered a issue when ordering your medication. If you would like us to investigate the issue raised, please contact the Site Lead at Hemsby. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites

• Very helpful

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th November 2024

  Brilliant. Very helpful. They make you feel at ease.

• Reply from Hemsby Medical Centre

  Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites