Hemsby Medical Centre

Feedback

• Fantastic

  5

  Submitted by Anonymous 24th September 2021

  It's fantastic, I've never had a problem. When I've needed to see a doctor I've been able to. The doctors and nurses are all fantastic. I can usually get an appointment on the same day if I need to. There's nothing I'd improve.

• Reply from Hemsby Medical Centre

  Thank you very much for taking the time to post your feedback to the practice. I will share this with the practice team. Kind Regards Coastal Villages Practice

• Excellent

  5

  Submitted by Anonymous 24th September 2021

  It's very good and everyone is very friendly. They were out of this world while my wife was in the hospital.

• Reply from Hemsby Medical Centre

  Thank you for taking the time to post your feedback to the practice. I will share this with the practice team. Kind Regards Coastal Villages Practice

• Outstanding

  5

  Submitted by Anonymous 10th January 2020

  As a family, this surgery has been amazing at looking after us all over the years. Yes it can be difficult to get through on the phones and yes there aren't as many appointments as there used to be as the surgery has more patients now. Ultimately, when you need them they are there. If ever the children are unwell, the receptionists will always make sure they are seen by either a GP or one of the Nurse Practitioners ( who are excellent). The staff who work in the surgery are friendly, hard working and dedicated, they should be highly praised for all they do for our community.

• Reply from Hemsby Medical Centre

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven\'t replied to this sooner. I am also sorry to learn that you have encountered issues trying to contact us, we are changing our telephone system later this year. Kind Regards Practice Operations Manager Coastal Villages Practice

• Supportive at a difficult time

  4

  Submitted by Anonymous 7th January 2020

  My son is a patient here. He was seen by a GP as his mental health had deteriorated significantly. The surgery were quick to see him and quick to act in referring for crisis support and admission into hospital. They were so kind to him (and myself) while we were at the surgery in what was a very traumatic situation.

• Reply from Hemsby Medical Centre

  Thank you very much for your positive feedback. Our sincere apologies that we haven\'t replied to this sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• A friendly surgery

  4

  Submitted by Anonymous 13th September 2019

  I've been a patient with this practice for a long time and have seen it change significantly over time. The staff know their patients well and I have always felt that my own thoughts and feelings about my care are taken into consideration. My only gripe is that I am keen to move with the times and so have repeatedly tried to register to use the online booking system, but find it very difficult and not user friendly, I have experienced technical problems trying to activate the account, which when I try to seek help from the practice staff or the technical support centre, I keep being passed between the two!!

• Reply from Hemsby Medical Centre

  Thank you very much for your positive feedback and support. Our sincere apologies that we haven\'t replied to this sooner. I am also sorry to learn that you have encountered issues trying to contact us to book an appointment, I hope these issues have since been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• Don't get answers

  3

  Submitted by Anonymous 31st October 2018

  I don't feel you get any answers. I was told the arches had fallen on my foot and to just get a shoe support but I was sent for an x-ray and because of wear and tear was referred to physio. I had to chase the results. They don't tell you. It's very hard to get appointments too.

• Reply from Hemsby Medical Centre

  Thank you very much for taking the time to provide your feedback. Our sincere apologies that we haven't replied to this sooner. We are sorry to learn that you encountered issues both with your care and when trying to contact us to book an appointment, I hope these issues have since been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• Excellent Staff

  5

  Submitted by Anonymous 15th October 2018

  Excellent staff, Dr. Aziz is excellent.

• Reply from Hemsby Medical Centre

  Thank you for taking the time to share your positive feedback with the practice. Its lovely to hear and I will share this with the team. Our apologies for not replying to this feedback sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• Excellent Doctors

  5

  Submitted by Anonymous 21st September 2018

  My doctor knows exactly what I need and takes good care of us. We can always get an appointment within a few hours. They are better than excellent.

• Reply from Hemsby Medical Centre

  Thank you for taking the time to share your positive feedback with the practice. Its lovely to hear and I will share this with the team. Our apologies for not replying to this feedback sooner. Kind Regards Practice Operations Manager Coastal Villages Practice

• Left in limbo

  2

  Submitted by Anonymous 17th September 2018

  I should have a yearly appointment with my consultant at the JPH but I’ve been waiting nearly two years. I’m also being treated through Addenbrooks and they have told me to stop taking my rheumatoid drugs as they believe it’s caused an infection in the bone flap through taking mexi. They’ve made me stop taking my medication but this means I’m not receiving any pain relief for my arthritis. I saw a nurse at JPH when I was first diagnosed two years ago but feel no one is helping me manage my condition. My doctor’s surgery just defer to Addenbrooks or JPH and don’t understand my condition. Addenbrooks are only concerned with my head and meanwhile I’m just left in limbo.

• Reply from Hemsby Medical Centre

  Thank you very much for taking the time to provide your feedback. Our sincere apologies that we haven't replied to this sooner. We are sorry to learn that you encountered issues with your care from the practice, we hope these issues have since been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice

• I had a surgical error and kept going to the GP

  1

  Submitted by Anonymous 28th June 2018

  They referred me here, there and everywhere. They gave me drugs I didn't need and even told me it was my fault. It took four years to sort out and the GP had nothing to do with it.

• Reply from Hemsby Medical Centre

  Thank you very much for taking the time to provide your feedback. Our sincere apologies that we haven't replied to this sooner. We are sorry to learn that you encountered issues with your care from the practice, we hope these issues have since been resolved. Kind Regards Practice Operations Manager Coastal Villages Practice