Hoveton and Wroxham Medical Centre

Feedback

• Good

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 17th July 2024

  Good. The services I've had, I find the surgery to be very good.

• Reply from Hoveton and Wroxham Medical Centre

  Thank you for your positive feedback which I will share with the Practice team.

• I didn't feel that I was given a choice

  3

  Submitted by Feedback collected by Healthwatch Norfolk 6th March 2024

  I called the surgery with a stiff shoulder and a receptionist triaged me to a physio at the surgery. I only had to wait two weeks but to be honest I would have rather seen a nurse or doctor. I didn't feel that I was given a choice. Anyway, I was checked over and given some exercises to do at home. If things haven't improved in a few weeks I will ask for a proper doctor's appointment.

• Reply from Hoveton and Wroxham Medical Centre

  Thank you for your feedback which I have discussed with our GPs. The most expert person to see you with a stiff shoulder is the physio. Unless there is something unusual about the shoulder, they are the best person to see. If the physio feels that you need to see a GP or other healthcare professional, they will direct you accordingly. The healthcare team is constantly increasing to include physios, pharmacists, mental health practitioners, community connectors, so that patients are signposted to the correct service. I'm sorry you feel that you weren't given a choice, and hope my explanation as to why you were offered a physio appointment is helpful.

• I can always get an appointment

  4

  Submitted by Feedback collected by Healthwatch Norfolk 16th February 2024

  Very good, I can always get an appointment. Sometimes when I'm due an appointment they even call me! They do need to change their hold music though...

  
  
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• No qualms

  4

  Submitted by Feedback collected by Healthwatch Norfolk 16th February 2024

  The surgery is better than it used to be. It's easy to get through on the phone, and getting an appointment isn't too bad. The staff on reception can be a bit negative. I've got no qualms with the practice; I'm well looked after.

• Reply from Hoveton and Wroxham Medical Centre

  Thank you for your positive feedback. Regarding our reception team, if you would like to discuss this further please contact the practice and ask for the Administration Manager. We take any feedback seriously and we learn from what our patients tell us about their experience.

• Mainly positive

  3

  Submitted by Feedback collected by Healthwatch Norfolk 16th February 2024

  My wife and I have been here for four years. We both have health issues and use the surgery a lot for tests, medication etc. Our experiences have been mainly positive. It's good that there is a pharmacy on site. Recently however we have had an issue gaining access to certain drugs that my wife needs. We had an awful service and we had to go to a different pharmacy. I have raised the issue with our MP and with the Integrated Care Board. Very poor.

• Reply from Hoveton and Wroxham Medical Centre

  Thank you for your feedback and I'm sorry to hear about your recent experience. If you would like us to look into the issue that you've raised, please contact the practice and ask for the Administration Manager who will investigate this matter for you.

• It can be difficult to get an appointment

  4

  Submitted by Feedback collected by Healthwatch Norfolk 16th February 2024

  It can be difficult to get an appointment, but that is not their fault. They say you can't make an appointment more than two weeks in advance but then they don't have any available. Other than that I can't really fault the service.

  
  
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• They are brilliant

  5

  Submitted by Feedback collected by Healthwatch Norfolk 16th February 2024

  They are brilliant. I have so much wear and tear! I can always get an appointment when I need.

  
  
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• Very satisfied

  5

  Submitted by Anonymous 15th February 2024

  Excellent service, kind, caring & professional staff on top of their game.

  
  
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• Brilliant

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 14th February 2024

  It's always brilliant. I see the same nurse every three months and she is always brilliant. I don't have any complaints.

• Reply from Hoveton and Wroxham Medical Centre

  Thank you for your positive feedback which I will share with our nursing team.

• Good but getting an appointment can be tricky

  5

  Submitted by Feedback collected by Healthwatch Norfolk 14th February 2024

  The treatment is always good. It can be more difficult to get an appointment, I don't think it's their fault though. I think it's because there are too many people and not enough doctors. There are more houses and more old people, like me.

• Reply from Hoveton and Wroxham Medical Centre

  Thank you for your positive feedback. We are aware that appointment availability can be tight sometimes and we review this constantly. However, if you feel that you need to be seen on the day we will always do our best to accommodate your request.