Hoveton and Wroxham Medical Centre

Feedback

• Not brilliant

  3

  Submitted by Collected at Healthwatch Norfolk event 25th April 2022

  It's not brilliant at the moment. Thankfully I rarely have to go. I did call recently and got a phone appointment for the following day. The GP said I'd be referred for an x-ray. I haven't heard back about that yet. I wasn't really happy with how the GP spoke to me, he made me feel like I was a child being spoken to.

• Reply from Hoveton and Wroxham Medical Centre

  I am sorry to hear that your experience of the Medical Practice was not as good as expected. Whilst it is positive that you managed to receive a prompt GP appointment, we do rely on patient feedback to improve our services so you are welcome to contact me on 01603 782155 or nwccg.hwmc@nhs.net so I can address the specifics of your interaction with the GP. Chris Stace, Practice Manager

• Excellent service and jovial staff

  5

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  I'd give them 6 stars if I could. Excellent service and jovial staff. The dispensary is normally very good as well.

  
  
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• Excellent

  5

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  Excellent! I always get an appointment and they're usually on time. I wouldn't change a thing.

  
  
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• Very good

  4

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  Very good, I get seen quickly. I've had trouble in the past getting an appointment, and that was pre-covid and it's always so busy here, but the staff are very helpful.

  
  
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• Nothing I'd Change

  4

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  The care the Dr's and nurses give is very good. I've been coming here a long time and there's nothing I'd change. It can be inconvenient getting here, it was easier when it was closer to town, the buses only run out here very 2 hours so I have to get a lift, I can't walk so far now.

  
  
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• The surgery is fantastic

  5

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  The surgery is fantastic. They're always able to answer questions. The face to face hasn't been so good during covid though.

  
  
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• Obliging and kind

  4

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  They are very obliging and kind. I find the dispensary to be very good. No improvements needed!

  
  
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• Brilliant

  5

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  Absolutely brilliant. The communication is very good. They supported me so well through my husband's illness. I have had a few issues with the dispensary recently. I've been short on pills and they haven't been ready on time.

  
  
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• Always friendly

  5

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  They're always friendly and I don't have to go a lot. I do feel like there are a few more barriers to care now. I feels a little impersonal and it can be difficult to get an appointment.

  
  
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• Great

  5

  Submitted by Collected at Healthwatch Norfolk event 14th February 2022

  Very good. No complaints at all!

  
  
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