Hoveton and Wroxham Medical Centre

Feedback

• To say thank you

  5

  Submitted by Lesley Russell 14th July 2021

  I joined the practice in 2019, I was diagnosed with breast cancer within the same week. From then until now be it medication, bloods, welfare, check ups, appointments, I have never had a problem. The staff are lovely, helpful, and empathic and this includes the doctors, nurses, reception and pharmacy, thank you for caring.

• Reply from Hoveton and Wroxham Medical Centre

  Thank you for your kind words, which I have shared with everyone in the Practice. We are all working so hard to provide a high quality service despite the unrelenting workload.

• Quick response to econsult

  5

  Submitted by Kevin Burgess 13th July 2021

  Seen within hours of contacting the practice. Friendly and efficient. In out and sorted within 20 minutes. Thank you to Benny the nurse. Tip top

• Reply from Hoveton and Wroxham Medical Centre

  I am pleased that our system worked well for you. And Benny is one of the best!

• Quick reply to my enquiry

  5

  Submitted by Anonymous 13th November 2020

  I made an enquiry for medical advice via the Footfall system this morning, within half an hour of the surgery being open I had received a call from the Nurse Practitioner. My consultation was done over the telephone, the advice was excellent and I was asked lots of questions to ascertain how I was feeling, we also talked through a follow up plan should the treatment advised not work. I feel very fortunate to be a registered patient at this surgery, their service and treatment is always excellent.

  
  
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• Excellent!!

  5

  Submitted by Anonymous 11th May 2020

  I made an inquiry via the footfall system regarding my daughter, I was called back and given excellent advice with an hour of making the initial inquiry. The Nurse Practitioner answered all my question and gave me lots of next steps advice. Brilliant, thank you

• Reply from Hoveton and Wroxham Medical Centre

  Thank you for your positive feedback to our new way of working. The Practice has had to be agile and very responsive to the changing situation and we are please that patients have helped us to change to safer and more efficient ways of working.

• Menopause treatment

  3

  Submitted by Anonymous 23rd March 2020

  The GP's need better training for hormonal related depression such as during the menopause or premenstrual syndrome. It has taken 4 years to get any medication and this is a real mental issue. There is a lack of discussion or awareness.

  
  
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• Mental Health

  2

  Submitted by Anonymous 23rd March 2020

  I have seen my GP about my mental health and there is a kind of 'you will be fine' attitude. I was offered either medication or told to take time off work. I am lucky as I see a private therapist as otherwise there was no offer of this from my GP. There isn't enough support for mental health, especially if you work full time. Some people just sit on waiting lists for a long time.

• Reply from Hoveton and Wroxham Medical Centre

  Thank you for your feedback on a perennial issue that is regularly discussed within the Practice. You highlight how mental health support services, to whom our GPs can refer patients, are insufficient. To counter this, we are currently exploring how we can recruit mental health professionals within our primary care network of 6 local practices. We have been working hard too to pilot trauma therapy, which we hop to offer patients in due course. All of this depends on predictable and growing NHS funding.

• Brilliant doctors

  5

  Submitted by Anonymous 13th December 2019

  The doctors are brilliant, I see the same doctor and feel supported by him - he's easy to talk to and will check up on me. I have appointments every 2 months but can always phone in between if I need extra help. I had a routine appointment the other week where they did a thorough check up - it put my mind at ease

  
  
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• Difficult to make an appointment

  2

  Submitted by Anonymous 3rd June 2019

  It is becoming more and more difficult to get an appointment at the surgery. The phone lines are always very busy first thing and when you get through the on the day appointments have usually gone. I try to pre book appointments online but these also go very quickly.

• Reply from Hoveton and Wroxham Medical Centre

  We always see a patient with urgent healthcare needs the same day. The phones are certainly busy from 0830 to 0900. Recently when short of reception staff we had a maximum of 22 in the call queue with an average waiting time of 6 minutes and 15 seconds. After then the call queue reduced to one and the waiting time reduced to less than 2 minutes. We are planning to introduce in late-2019 an update to our website and an enhanced on-line signposting and booking system. Chris Stace, Practice Manager

• Great Advice

  4

  Submitted by Frank Eliel 7th September 2018

  I received great advice from my GP.

  
  
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• They're under pressure

  3

  Submitted by Anonymous 10th July 2018

  Before we moved we used to get our prescriptions at the surgery, we were told we could no longer get them here. It seemed condescending and they assumed everyone knew. We understand they're under pressure but maybe show more compassion, rotate the staff so they aren't so worn out. Luckily I don't have to go in often because routine appointments can take a month.

  
  
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