Julian Hospital

Feedback

• Took 3 months to see psychiatrist

  2

  Submitted by Anonymous 27th March 2019

  My experiences of accessing mental health services in the NHS has been pretty awful. I had great difficulty setting up an appointment with a psychiatrist, it took me three months to see anyone.

  
  
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• Wheelchair service

  5

  Submitted by Anonymous 8th January 2019

  They came out very quickly and accurately assessed me. The wheelchair they provided me is brilliant. I can be taken to hospital in a non-emergency ambulance with ease and get myself around. It's good for getting about the house too.

  
  
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• Great service

  5

  Submitted by Anonymous 7th December 2018

  Great service. Lots of doctors can be quite rude and abrupt, but not at the Julian Hospital, they've always been wonderful.

  
  
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• Husband saying funny things...

  4

  Submitted by Anonymous 9th August 2018

  Staff are great. Referred in. They're excellent. Very casual.

  
  
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• Brilliant - Alzheimer's care

  5

  Submitted by Anonymous 27th July 2018

  My husband was in the Julian for three and a half years with Alzheimer's. They are brilliant. The care, the staff, all the nurses. One on one care is fantastic and they are all fully trained on dementia. They are always there in an instant when needed. They go above and beyond.

  
  
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• Excellent

  5

  Submitted by Anonymous 27th July 2018

  Now we have support it's excellent. We struggled initially because of a mix up with GP referral. We are now getting so much support. The consultants and nurses come out to see us at home.

• Reply from Julian Hospital

  It is unfortunate that getting support was difficult initially, but we are pleased to hear it was resolved. Thank you for taking time to leave this feedback.

• Fantastic care

  5

  Submitted by Anonymous 21st May 2018

  I think they've had some bad reports but the care I have received here has always been fantastic. I've been suicidal twice and they would come to check on me at home every other day. The staff here are great!

• Reply from Julian Hospital

  Thank you for sharing this positive experience with the Trust. Your comments have been forwarded to staff at Julian Hospital.

• Kindness and empathy

  5

  Submitted by Anonymous 25th April 2018

  My elderly mother has been admitted here several times. She has been treated with kindness and empathy, the hospital is very good and very caring.

• Reply from Julian Hospital

  Thank you for your feedback and sharing your experiences on the care of your mother while at the Julian Hospital. Carer involvement and feedback is very important to us and we will ensure that your comments are shared with the staff.

• Good, but lacks continuity

  4

  Submitted by Anonymous 6th April 2018

  They are decent. I think the service is good. There is a lack of continuity which has been a bit of an issue. We have just been assigned a new doctor and hopefully can go forward with them.

• Reply from Julian Hospital

  Thank you for you for taking the time to provide this feedback. It is very helpful to hear about the experience of care when using services to help us understand what’s important to people. If you or anyone does have concerns about the care provided, the Patient Advice & Liaison Service (PALS) is here to help. PALS provides confidential information and advice about mental health and services and can help with raising queries and concerns with the relevant service. You can contact PALS on the following; Tel: 0800 279 7257 (free phone), Email: pals@nsft.nhs.uk. Messages can be left, and we would attempt to respond to you as soon as possible.

• Do I have to get on my knees?

  1

  Submitted by Anonymous 5th July 2017

  After 3 referrals to see a psychiatrist, the NHS allowed me to see one. I got an appointment to town clinic after waiting some months, when I got there I was seen not by a psychiatrist but only by a nurse, who had no idea about me, spent an hour playing catch up. They told me they would contact me in two days after they speak to doctors and would visit me every 2 weeks at home to check I was ok. It's been 3 weeks and I have had no communication from them, no letter, no email, no visit, nothing. This is after waiting 9 months for this.

  
  
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