Ludham and Stalham Green Surgeries

Feedback

• Patient with patients!

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 17th June 2024

  Oh, it's brilliant. Attentive, caring, can't do enough for you. The staff here are always lovely and understanding and caring. Doctors are very thorough and very... patient with patients! Today there was just seamlessness. It's consistency. They go the extra mile. I've been looked after here.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for taking the time to leave such lovely feedback!! We're very lucky to have such wonderful patients which make our challenging work so enjoyable. Thank you!!

• They're easy to talk to

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 17th June 2024

  Very good! They're easy to talk to. I can always get an appointment when needed. The wait time works for me. No improvements that I can think of. I see different doctors but they're brilliant.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for taking the time to leave such lovely feedback which can be shared with our whole team. Have a lovely day!

• We're very lucky here

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 17th June 2024

  It's all very good. I'm always seen when required and never have to wait. You can always get an appointment; we're very lucky here.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your lovely feedback. We're also very lucky to have such lovely patients!

• We need more doctors

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 17th June 2024

  It's been my surgery for 55 years and I've seen doctors come and go. We need more doctors and a bigger building!

• Reply from Ludham and Stalham Green Surgeries

  Thank you for taking the time to leave feedback. We agree, we're very tight on space but we do our best to juggle clinicians to get as many clinical hours in as possible across both sites. Thank you to all our lovely patients for supporting us all these years. Megan - Assistant Practice Manager

• Quick and easy!

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 17th June 2024

  It's fine, quick and easy!

• Reply from Ludham and Stalham Green Surgeries

  Thank you for taking the time to leave lovely feedback! Megan - Assistant Practice Manager

• Trying to get appointments isn't as easy

  3

  Submitted by Healthwatch Norfolk staff on behalf of patient 17th June 2024

  It's gone down. Trying to get appointments isn't as easy as it was once. They expect everything to be done online now which I don't like really.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for taking the time to give feedback and I'm sorry you find it challenging requesting an appointment online. Our reception team are still always at the end of the phone and can fill out the online request on your behalf if you ever have any trouble. I hope this helps. Megan - Assistant Practice Manager

• Excellent!

  4

  Submitted by Healthwatch Norfolk staff on behalf of patient 17th June 2024

  Excellent! Straight in, no hanging around. Not a problem getting an appointment.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for taking the time to give positive feedback. We're grateful to have such lovely patients! Megan - Assistant Practice Manager

• They've been fine

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 17th June 2024

  They've been fine. They are always about, there is always someone to see you.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for taking the time to give positive feedback! Megan - Assistant Practice Manager

• Absolutely excellent

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 17th June 2024

  Absolutely excellent. They are responsive, you don't get forgotten. I get emails from the surgery and texts about appointments. I can't think of any improvements. I think we're incredibly fortunate here.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your lovely feedback. We are also very lucky to have such lovely patients! Megan - Assistant Practice Manager

• The doctor I see is fantastic

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 14th May 2024

  Ten years a patient. The doctor I see is fantastic. She is how doctors used to be. She doesn't rush, she talks to you. She is very easy to get on with and she has a sense of humour. I don't like to go online to get an appointment and I don't like to tell reception what I think is wrong with me. When you call in it's not too bad. On the whole they really are very nice.

• Reply from Ludham and Stalham Green Surgeries

  Good Morning, Your lovely feedback will be shared with the whole team and acts as a great morale boost for our extremely hard working team. Thank you for taking the time to write in. Many thanks, Megan