Ludham and Stalham Green Surgeries

Feedback

• How Very Fortunate we are!!

  5

  Submitted by Anonymous 5th March 2024

  I listen to other people's experiences with their surgeries, which makes me realise how very lucky we are to have Ludham and Stalham. Always able to get an appointment, doctors ring me back with test results, Nurses ring me up to see how I am. I am involved with the car scheme, and the surgeries and dispensaries are always so very helpful when collecting prescriptions and delivering people for appointments. We are indeed blessed.

• Reply from Ludham and Stalham Green Surgeries

  Thank you so much for your lovely feedback! I will share this with the whole team with great delight. We really appreciate your recognition of how hard our team work. Thank you for the fantastic service the car scheme volunteers offer our patients. We too are very fortunate! Many thanks, Megan

• Probably the best practice in Norfolk

  5

  Submitted by Ivor Hudson 19th February 2024

  I moved to this practice 16 years ago after being informed by the receptionist at my previous practice that I had cancer. I have never once regretted my decision. The staff are helpful, the doctors are knowledgeable and considerate, a the nursing staff are always ready to help. With the addition of the manager and her team who are always open to suggestions, I don't think it can be beaten|

• Reply from Ludham and Stalham Green Surgeries

  Thank you for taking the time to leave this lovely feedback! I have shared your kind words with the whole team which I'm sure will be a great morale boost. Thanks again!

• Best Practice

  5

  Submitted by Michael Bolger 13th February 2024

  I have lived in six previous locations and had my health maintained by six previous GP surgeries. I can say honestly and without fear of contractions that Ludham and Stalham Green Surgery is the best I have had experience of. We are so lucky to have you care for us.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your kind feedback. We are equally lucky to have such lovely patients!

• Brilliant Surgery

  5

  Submitted by Susan Wright 13th February 2024

  Very good caring surgery

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your lovely feedback!

• No one gets back to you

  2

  Submitted by Anonymous 12th December 2023

  I spent over an hour writing an in-depth reply and believe I sent it. Later the next day I called the surgery because I had received no reply and was told by the person I spoke with that the reply must have gone through to the feedback instead of the reply to the original message. She could not confirm this but told me that she would pass it on to someone who knew the system better and get back to me. That was on the 7th it is now the 12th and still no response. I think I have been dumped by them

• Reply from Ludham and Stalham Green Surgeries

  Good Morning, I'm sorry you feel this way, this of course is not the intention of anyone within the practice. If you would like to discuss this matter further, please do call the surgery, request to speak to a manager and we will be more than happy to help you. We do endeavour to respond to patients as swiftly as possible, but this can be challenging due to capacity issues, staff absence and the demanding time of year.

• No appointments

  1

  Submitted by Hannah baxter 28th September 2023

  Tried to make an appointment for my husband who has underlining health problems who has had covid and feels like he has a chest infection needs to see a dr to get told go to walk in Center or A&E also appointment booked for Tuesday 3rd October at Acle medical centre What happened to seeing a doctor!!??

• Reply from Ludham and Stalham Green Surgeries

  Good Afternoon, Ludham & Stalham Green Surgeries sincerely apologises that you feel this was your experience with us. This is not how we would like our patients to feel. We publish our appointment data regularly on our website (https://ludhamsurgery.nhs.uk/practice-information/did-not-attend/) which displays some real eye opening numbers regarding our capacity. We welcome all patient feedback and would be more than happy to have a conversation in reference to our processes and the appointment you were offered at Acle Medical Partnership. Many thanks, Megan Buck Assistant Practice Manager Ludham & Stalham Green Surgeries

• Dispensary and reception

  1

  Submitted by Lee strachan 7th July 2023

  Ludham surgery: The reception and dispensary staff need to be trained in how to greet staff and at the very least acknowledge that a customer is waiting at their counter. I was ignored whilst standing there and when a staff member (4 in total) did decide to serve me I was greeted with a blank look and not even a hello. Supermaket staff have a better attitude than this. Very disappointed.

• Reply from Ludham and Stalham Green Surgeries

  We are very sorry to hear you are disappointed with the practice staff. This is not by any means how we would like our patients to feel when entering the building. We are a learning practice and we take feedback very seriously and use patient experiences as an opportunity to improve. Please accept our sincere apologies from all at the practice & be assured your comments will be fed back to the team as a learning tool.

• Friendly & Helpful

  5

  Submitted by Collected by Healthwatch Norfolk Staff 12th June 2023

  We are so blessed to have Ludham surgery. It is just so good there. It's the best. I can always get appointments and the staff are all so friendly and helpful.

• Reply from Ludham and Stalham Green Surgeries

  Thank you so much for your lovely comments. We truly value patient feedback and positive feedback such as this creates such a positive boost for the team.

• Incredible Service

  5

  Submitted by Collected by Healthwatch Norfolk Staff 10th March 2023

  I think this surgery is incredible! I would give it 6 stars out of 5. Everything about it is excellent; their speedy responses, help and excellent attitudes. I really feel like I am blessed to be a patient here. I am a volunteer with the Ludham Car Scheme. We take local people to medical appointments and deliver their prescriptions to them. The dispensary are very cooperative with us and the service works really well.

• Reply from Ludham and Stalham Green Surgeries

  Thank you so much for this lovely feedback! All at Ludham & Stalham Green Surgeries love to see such lovely comments and they act as a huge morale boost for staff.

• Excellent Service from My GP

  5

  Submitted by Collected by Healthwatch Norfolk Staff 30th June 2022

  Staff are helpful with emergency appointments. Can be a 3 week wait for non emergency or to see my own GP. I have had an excellent service from my GP over the years. The staff have been courteous, understanding and helpful.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your valued feedback, we welcome all patient input and your comments have been shared with our team.