Ludham and Stalham Green Surgeries

Feedback

• computer says no moment

  1

  Submitted by 28th August 2020

  Having not realised the surgery had changed pharmacy hours, I turned up 28 minutes after it closed today to be told they couldnt provide me my medication. I asked nicely if there wasnt away as it means I am without medication for the weekend and was told they are 'not allowed to'. No concern about whether the medication is life supporting or anything - just computer says no. Why cant the surgery open normal hours like others are now doing - is the virus more likely to attach after 4.30? Surely longer opening hours would reduce the risk of infection because there would need be less patients at anyone time and pharmacy staff are better protected than shopworkers who dont get the choice of reducing hours<br /><br /><br /> I am sure there will be an excuse about cleaning etc - but seriously? 5 months in and this hasnt been worked out to put the patients first.Staffing cant be a problem anymore as shielding has effectively finished and the levels of protection are better than in most work environments

• Reply from Ludham and Stalham Green Surgeries

  We welcome all feedback from our patients, should you wish to raise a formal complaint with the practice management team please email us direct on ludham.surgery@nhs.net or call in to see one of our management team. Full details of our complaints policy can be found on our practice website

• I needed advice on pain relief

  5

  Submitted by Jennifer Seaton 27th August 2020

  My doctor rang me and listened to me was very understanding of my problem looked up my records and spent a long time talking to me about treatments and having asked if I was happy with this arranged a prescription to be picked up the next day she then if I had any questions and was told if I was not happy when taking these tablets to get in touch again.

  
  
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• Top doctor so caring and listens

  5

  Submitted by Sam Flatt 29th June 2020

  I moved last year to the area and I can honestly say dr Morris is the most amazing man he listens he cares his bedside manner is second to none I honestly don’t have the words for this doctor. The whole surgery from reception to pharmacy is amazing I always know whether it is me or my children I’m taking to the doctors I will/ we will get what we need Thank you so very much x

  
  
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• Outstanding

  5

  Submitted by Anonymous 11th March 2020

  Outstanding surgery! They're always helpful - can't fault them.

  
  
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• Friendly but professional

  5

  Submitted by Anonymous 7th January 2020

  Never had an issue with cervical screening. Staff at surgery friendly but professional. Surgery send reminders as appropriate and text message as a reminder prior to appointment.

  
  
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• Consistently supportive throughout cancer

  5

  Submitted by Anonymous 6th December 2019

  The surgery staff were very supportive, quick to react and refer me for further treatment when I had cancerous symptoms. They continued to be supportive whilst I was waiting for my first stage of cancer treatment.

  
  
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• Brilliant once got an appointment

  5

  Submitted by Anonymous 21st November 2019

  Once you get in they're brilliant but getting an appointment is so difficult. It seems to be slightly different if it's an emergency, they see you quicker then. I was referred by my GP for my hearing issues and the referral process was done well

  
  
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• Fantastic

  5

  Submitted by Mr and Mrs Bishop 18th October 2019

  They're absolutely fantastic. We have a lot to do with them and they never let us down. We don't bother them unless it's urgent but they do see people on the day if needed. One time I called and they asked me to come down straight away. The dispensary is also great, good for advice as well as administering medication.

  
  
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• Helpful and cooperative staff

  5

  Submitted by Anonymous 18th October 2019

  They are so cooperative and helpful. I know they can only do so much within the general constrictions but they are great. Admin and clinical staff are all good. I can usually get an appointment within 1-2 weeks but they also have emergency slots if it's urgent. They make me feel like I want to help them, because they are so helpful to me

  
  
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• Difficult to get appointments

  3

  Submitted by Anonymous 18th October 2019

  I am registered with Ludham but it's good to be able to use Stalham if needed. Getting an appointment can be difficult - they only let appointments go up to 2 weeks in advance, so if the doctor wants to see you for a review in a month you can't book it there and then, and have to call back. The doctors are good though once you get to see them.

  
  
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